As usual I requested a NON SMOKING room but this time they gave me a SMOKING room. My health conditions don't recommend to staying in SMOKING ENVIRONMENTS.
María, the lady at he frontdesk, told me take it or leave it.
I had a health crisis and she did not to talk to 911. I decided to take the room and I called by myself to the Hospital.
Bad, really very bad the customer service since this facility was taken by the new manager.
I use this hotel since 2005 and never ever had this kind of bad customer service experience