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“Sent me up to my room four times with a bad key - yes, four times.”

Hotel 31 Houston Near the Galleria
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Hotel 31 Houston Near the Galleria
Ranked #323 of 511 Hotels in Houston
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Sent me up to my room four times with a bad key - yes, four times.”
Reviewed December 12, 2011

Once they finally got the key to work, the room was reasonably clean. I don't recommend the "view" because these rooms face the interstate loop and the traffic noise is substantial. To top things off, I left my eyeglasses in the room and the staff was not helpful - literally refusing to look for them. Cheap rates as compared to other hotels in the area - but very bad experience overall.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrueGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
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English first
San Antonio, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2011

My car was broken into within 5 minutes of checking in. I parked right in front of the hotel went to check-in and walked out no more than 3 minutes later and caught the guy driving away. Called 911 and cops NEVER showed. Hotel does not have surveillance cameras. Hotel looked beautiful but area is very unsafe. Guy was in a Chrysler 300; no one would have suspected. Not safe especially if you have children. not what u would expect when you're across from the Galleria area. Did not stay. Other customers became concerned as well.

  • Stayed November 2011, traveled on business
    • Location
Helpful?
4 Thank Pam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Houston hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2011

Stayed here for 3 days on business. The staff is great but the hotel is terrible. If you turn on the heater it smells of a dead rat! The Internet wifi is so terrible that I couldn't send emails from my room. Also the room has one of the oldest TVs I've ever seen and the picture was fuzzy. The beds are comfortable but the walls are so thin that you can literally hear your neighbor taking a wee in the night. The restaurant is closed most of the time and there isnt a place to buy a water, beer or glass of wine. Don't stay here.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ginagurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, TX
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 22, 2011

We arrived at 12:15 am, but service was exceptional, and the rooms were beautiful. The hotel has been bought over and renamed to Hotel 31, but you could never tell just looking at it. Literally. They haven't gotten around to taking down the Holiday Inn sign. :)

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sporelord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviewed May 18, 2010

I arrived at this hotel and the front desk staff was great and very friendly. I was there for a week for business and ate in the restaurant about 4 times breakfast buffet was wonderful and dinner was very good. The staff was very helpful I had things I needed done for my business presentation and they went above and beyond to help. This will always be the hotel I stay at in Houston in the future for business or leisure.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jfrashier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 8, 2009

We were on the second floor and immediately upon entering our room it smelled like a dead rat! We called the front desk and they said someone would bring air freshner...that NEVER happened. The hotel engineer came to inspect the place and denied it being a rat...but said the smell was due to the construction going on....he too promised air freshner...that we NEVER received. We continued to smell the dead rat for the entire 3 days we were there. In addition to this, there is a Pillow Menu that the hotel says you can pick out what kind of pillow you would like to have (firm, soft, neck-contoured). We called to get a neck countoured pillow...NEVER saw it! The TV remote control had a mind of its own...getting louder and lower when IT wanted....the hotel computer printer would not work (which was an inconvenience when you want to print your boarding passes to return home), the hotel shuttle bus was misleading...the van only fit 10 people and made 2 trips to our destination...and the van did not run after 9 p.m. There was a continental breakfast...not free though, but for a price...and a glass of orange juice was $3.00. The only plus' to this restaurant was a free shuttle to the Galleria mall and the beds were pretty comfortable...if you could get pass the dead rat smell and fall asleep!!!

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cajunangel000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alamogordo, New Mexico
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 8, 2009

When I checked in the person at the front desk was polite and friendly! The room was VERY spacious with a king size bed it looked like there was new furniture in the room. I was amazed how large the rooms were which was a surprise compared to some hotels I have stayed at!

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H0ckeyFanSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel 31 Houston Near the Galleria

Property: Hotel 31 Houston Near the Galleria
Address: 3131 West Loop S, Houston, TX 77027-6106 (Formerly Holiday Inn Houston Near The Galleria)
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #323 of 511 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel 31 Houston Near the Galleria 3*
Number of rooms: 316
Reservation Options:
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Also Known As:
Holiday Inn Houston

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