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“Fairfield Westchase successfully hits all KPIs”

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Fairfield Inn & Suites Houston Westchase
Ranked #142 of 516 Hotels in Houston
Certificate of Excellence
Canada
Level 5 Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Fairfield Westchase successfully hits all KPIs”
Reviewed May 27, 2013

First impression:

Check-in was quick and friendly. Karen at the front desk was friendly, courteous, and informative. Renovations at the hotel appear to be complete so the entire hotel looks and feels new.

The room: Nicely renovated and clean. Comfortable beds and pillows. Lotsa power hook-ups beside the bed or at the desk, which is nice cos I could use and charge my laptop in bed easily. Bathroom was equipped with the usual amenities, and shower flow was great.

Breakfast was a complimentary full hot breakfast. On the day I had it, they were serving sausages, flat eggs and boiled eggs but I overheard the lady working there say that they change the hot items daily. Other items include fruits, bread, yoghurt, juice, and cereal selections, as well as a waffle maker. Lady working in the bedroom room was very pleasant, kept things nicely replenished and had ready smiles.

Overall, this property successfully hits all the "key performance indicators" (KPI) that I look for in a hotel stay. I would have rated them 5-stars but there is one potential area of improvement that prevented me from doing so: the bedroom had a strong smell of either an air freshener or cleaning spray - this may be overpowering for some people, and I would recommend the hotel review this.

While located beside the freeway, it is surrounded by hotels, corporate offices and trees, which actually gives it a very peaceful feeling. I also found the location provided easy access to all the things I wanted to do in Houston, and would stay here when I return to the city.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank SqTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
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English first
Southwest Connecticut
Level 6 Contributor
114 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 4, 2013

Just spent two nights at this hotel on business.

Check-in was quick and efficient. The front desk agent was very friendly and made me feel welcome. The room was a good size, twin bed room, and it was neat and clean. I don't know how old this hotel is, but everything in my room looked fairly new.

The bed was very comfortable to sleep in and I thought the walls were well insulated; the room was quiet. The bathroom was clean and roomy. My only complaint, and it is a minor one, is that the TV listings in the room did not match the channel numbers on the TV. That was a minor inconvenience and I never ever brought it to management's attention.

The free breakfast in the morning was a good, varied buffet. The hotel served a hot breakfast, usually eggs and some kind of protein, and plenty of bagels, breads, cereals, juices and fruit, and of course, coffee. The staff serving breakfast was very friendly and welcoming and that seemed to be a common theme of everyone I met who worked at this hotel.

The location is far from Bush International airport. It took me about 45 minutes, in traffic, to get there, and the quickest way is through the toll road, Sam Houston parkway (8.) According to my GPS, Hobby is closer, but I'm not sure if it's more direct.

The location is good. A short drive to many restaurants and shopping.

I'll be back in Houston at the end of the month and will most likely stay here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank tonypct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 28, 2013

Many times a guest can be inconvenienced when a hotel is still operating during reconstruction. After all, how would guests ever have new rooms and facilities if hotels didn't renovate? I had a fantastic experience in this property enjoying a beautiful brand new room that had "state of the art" furnishings and beyond what I expect from a hotel room. Yes, walking through areas of renovation is not what a seasoned traveling person may be used to, but it was never a bother. The guests were removed from the vigors of work in progress, the staff was as warm and helpful as you can ever imagine. You will be greeted by Raven, Megan and Janeil as well as Karen who are quite genuine when asking if there is anything they can do. In the evening you'll find Tarrel...and this gal know what hospitality is...a personality that makes you feel thrilled to be in a hotel that is being renovated. You will be greeted at breakfast by Charlene who cares for her breakfast station like no other. She is so friendly and helpful...wanting to know how your prior day was and wishing the best for the present day. The breakfast was bountiful, and kept perfectly clean by Charlene's care and concerns. The General managers, Michelle and Melanie set the standard here...warm and friendly people. I traveled here from New York for business, a long trip to say the least, yet felt quite at home the moment I arrived. The reason why I write this is because if a guest can have this wonderful experience during a tough renovation, then what happens in just a few weeks when the hotel is all done? What happens is that you have one beautiful facility, rooms that are well thought of with regards to furnishings and space, and you get that great staff as mentioned above. 5 stars for me, you'll agree when YOU get there.

Mitch

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitch K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Level 4 Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 17, 2012

I've stayed here several times in the last year. Last week was my first time in one of the newly remodeled rooms. A definate improvement in almost every way - real and cosmetic. Have not yet spent enough time there to understand how easy it is to work from the room, but looks like an improvement. All the ingredients are in place for a hassle-free stay. The only drawbacks were what looked like hasty installation left furniture alignment ajar and some unusual arrangements of bedside stands. On the whole, a dramatic improvement.

Staff has always been helpful.

Room Tip: Parking lot lights flood many rooms with light all night. Not sure how to avoid but it's worth...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 1, 2012

Spent one night there for business. They are currently going through a renovation the hotel. However, I had a very good experience. The staff were friendly and helpful. They helped with finding a place nearby to eat. The hotel workout room was unavailable due to construction. However the hotel offered free passes to gym just a couple blocks away that was fabulous. The morning breakfast was good. One minor issue: Wanted to take some conference calls from the room using speakerphone but the phone didn't have the option and the sound quality overall was poor with the phone. Perhaps that is getting fixed with their renovation. Other than that, it was a very good experience I look forward to coming back next when the renovation is done.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Seattletraveler28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 6 Contributor
189 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 31, 2012

Our school group stayed here, and the boys loved the free cookies! And everyone was so nice!

We left a shirt in the room and the management sent it to via Fed Ex at no charge! They were so helpful.

Our tennis team loved the location and the food and the management was so supportive.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L Frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 31, 2012

Short-notice trip to Houston, Basically chose the lowest-priced location. Low price was nice, but this hotel was excellent. And certainly better than I would've expected for the price. On Memorial Day weekend, even.

There isn't a gym, but there is a pool. Pool area was well-kept.

Really not much to write about other than that everything worked as it should. Checking in/out, A/C, breakfast, internet, printer, etc. Nothing spectacular, but having everything work is quite the feat in itself.

I'd rather have dependable than fancy any day.

  • Stayed May 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Houston Westchase

Property: Fairfield Inn & Suites Houston Westchase
Address: 2400 W Sam Houston Pkwy S, Houston, TX 77042-3608
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Houston
#75 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fairfield Inn & Suites Houston Westchase 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Fairfield Inn & Suites Houston Westchase hotel offers guests comfort and convenience in the Westchase, Houston, TX area. Our Marriott hotel is located near many area attractions including the Galleria, the Houston Zoo, University of Houston and the shopping and dining of the Citycentre Plaza. While staying with us, guests can enjoy the use of free WiFi, complimentary breakfast, and access to our indoor pool and 24 hour fitness center. ... more   less 
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Also Known As:
Fairfield Inn Houston / Westchase Hotel Houston

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