Appearance of the room was nice and sleek. Location very secluded in the area and overlooks the express way. Many empty homes in the area. Servers friendly but no common sense.
Service of the Hotel. I woke up to find that my toilet was clogged for whatever reason. Nothing was visually in the toilet but tissue. Tried to call front desk but the phone did not work to dial out. I walked around to the front and told the front desk. She handed me a plunger????? O-o.
Did you just hand me a plunger after I paid $104 with tax? I took the plunger and tried to fix it with no success. I went back to front desk because the phone was still not working. She handed me another plunger and I let her have it. I informed her that I did not pay to stay and do their plumbing too! This was not good customer service. She then offered another room for us to use instead, but I check out in 3 hours so whatever. Not pleased at all and really grossed out!
- Official Description (provided by the hotel):
- Gold Medal Hotel for 5 straight years. For Budget Hotel in Houston, we are the best choice for both. We are consistently rated as a Top Luxury Hotel in Houston by our satisfied guests. We are the most appropriate TX Budget Hotel, to make your stay enjoyable at a low-cost. Some of our guests who have stayed with us in Houston, have informed us that they have made a good choice by selecting our Hotel. ... more less
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- Also Known As:
- Howard Johnson Houston
- Houston Howard Johnson