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Reviewed June 11, 2016

Someone said on their review "Best hotel and staff ever." Truer words were never spoken. I work for the U.S. Government and travel a lot. I pay government rate and usually get government rate service. Not here! It starts at the top with the General Manager, Kyle, and spreads to all the others. Kyle even sat and looked at pictures of my two Grandbabies and my band! The rooms and grounds are kept clean. There's plenty of food at breakfast and nice treats, and games, at night. Other hotels should send their staff to learn from this place. Thanks, John C

Room tip: Corner rooms are quite large, but not much of a view. This is not meant as a bad thing.
Date of stay: May 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank uncljony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle M, General Manager at Residence Inn Houston Westchase On Westheimer, responded to this reviewResponded June 30, 2016

Hey There Friend!!!

Miss ya over here at the Residence Inn Westchase! I hope you are spending TONS of time with the Grandbabies and building bigger and even cooler airplanes lol.. I know im taking a cue and working on a new one. I am so glad you had a great experience and I assure you we look forward to your return hopefully soon! Be safe and come home soon!

All the Best,

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Reviewed June 9, 2016

I stayed here on business for 1 1/2 months. Kyle and his staff are the greatest. The hotel is very homey and comfortable. The staff made you feel welcome and feel like a happy family. I would recommend this hotel to anyone in Houston area. Kyle and his staff are the greatest!!!

Date of stay: April 2016
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank katcru9920
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle M, General Manager at Residence Inn Houston Westchase On Westheimer, responded to this reviewResponded June 30, 2016

Hey There!!!

It is so awesome to hear from you! I am delighted to hear your stay was great and we really are looking forward to having you back. Thank you for being a part of our Residence Inn Family!

All the Best,

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Reviewed June 3, 2016

Kyle,and his staff were wonderful, they truly made us feel at home.We were there for almost 2 weeks and the whole staff was very attentive.The Breakfast was amazing,and even the young lady running the Breakfast Bar was wonderful.All this kindness and service seemed to trickle down from the top,Kyle was very service oriented and that flowed thru to the staff. I will be staying there next time i'm in Houston.

Room tip: I like the ground level rooms
Date of stay: April 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank jmayer101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle M, General Manager at Residence Inn Houston Westchase On Westheimer, responded to this reviewResponded June 8, 2016

Hey There Family!

These are such kind comments truly! I can not tell you how appreciative we are and want you to know it was always an honor for us to have you and are so happy every time you all come home to us. Thank you again and are happy to see you soon!

All the Best,

Kyle

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Reviewed April 21, 2016

I stayed with my husband for 2. 5 months in this property and TRUST ME , this was home for me . The staff was extremely courteous & friendly . RAZA , KYLE & ROBERTO from the front desk were exceptional who made our stay memorable . On every Sunday , they have " FUN DAY SUNDAY " , where they took to all famous tourist attractions ( including #NASA ) .
The housekeeping is too helpful. You just need to tell them your expectation & then you are done !!
Adriana , from Housekeeping is an AWESOME EMPLOYEE !! She will make sure the room is cleaned as per your expectations :)
A BIG THUMBS UP for this property !!

KEEP UP THE GOOD WORK GUYS!!
AND we miss you :)

Room tip: Kroger is near to your hotel
Date of stay: January 2016
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Pallavi K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle M, General Manager at Residence Inn Houston Westchase On Westheimer, responded to this reviewResponded April 29, 2016

Well Hey There Pallavi!

What an awesome note to leave for us! We were truly honored you and your husband stayed with us. I assure you we miss you here too and really truly hope the trip home was safe and pleasant. We miss the great talks and shuttle rides learning so many new things! I truly hope you get to visit Houston again soon and as always we will be waiting as your home away from home...

Till We See You Again,

Kyle

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Reviewed April 16, 2016

I stayed here 4 nights on business in April 2016. There's more to like here than to complain about. The staff was very friendly and responsive to requests. There was a decent breakfast bar (included) each morning, and some treat in the evening Mon - Wed. I think Monday was a social hour, Tuesday was grilled burgers & fixin's plus alcohol, Wed was a spread of sweets. I loved having a little kitchen and Kroger is next door. I'd say the décor in my room was starting to look a little bit worn but it was clean. There's a large L shaped sofa but I didn't find it to be comfortable at all! To watch TV you'd want to have your head (I watch lying down) at the short end of the L, and that was a built in part that also served as an entry console. It was hard, and the sofa wasn't very deep. I could never get comfortable there so I watched TV in my bedroom. Nonetheless I was happy with my room and will stay here again

Date of stay: April 2016
  • Trip type: Traveled on business
    • Location
Thank WVMtneer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle M, General Manager at Residence Inn Houston Westchase On Westheimer, responded to this reviewResponded April 29, 2016

Hey There WVMtneer,

Thank you so much for taking the time to share your experience! It was a pleasure having you as part of our Residence Inn Family. We love the MIX too! Burger night is almost always the most popular. So sorry to hear about the sofa. We are taking a look at that one to see if it is time for a replacement but in any case we are definitely sorry you had to deal with that. Again, We are so pleased you chose to stay with us and be part of our Family. Looking forward to you returning soon!

All the Best,

Kyle

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