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Residence Inn Houston Westchase on Westheimer
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Reviews (118)
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All reviewsthe general managerkroger grocery storesingle guesthelp guestsbreakfasts were greatstayed herefront deskgoing out of their wayhome away from homekitchen areaspecial thankshotel managergreat shuttle serviceone bedroom suiteamazing customer servicefamily vacationa nice place to stay
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Reviewed June 9, 2012 via mobile

I read below someone had called this hotel "not a good example of the brand". I wish I had read that before I booked here because that describes this hotel to a T. The one bedroom "suite" is actually a studio, though it's large, it's misrepresented. Just like the tennis court- which is a laughable tenth of the size of a tennis court. Completely unusable. The pool is murky, the laundry machines are in need of repair. The room itself is greatly outdated and the bed is not comfortable. This is supposed to be a Residence Inn, a Marriott, a three star hotel and it carries a price that reflects those characteristics. Unfortunately the hotel itself is barely comparable with a 2 star. Save your money and stay somewhere else, if you've ever been to a Residence Inn before, this location is a great disappointment.

  • Stayed: June 2012
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2  Thank AndyKennison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIWestchase, General Manager at Residence Inn Houston Westchase on Westheimer, responded to this reviewResponded June 11, 2012

We are very sorry that your stay was not the experience you expected from a Residence Inn. We will be completely renovating the entire hotel from June 18th through August and we are confident the end result will be a huge improvement. We greatly appreciate you taking the time to provide this valuable feedback and hope if your travels bring you back to our area that you will consider staying with us again and seeing the improvements we making this summer.

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Reviewed May 29, 2012

In fairness, I should begin by noting that there IS, in fact, a sign on the check-in desk promising that the entire property will be renovated over the next few months...that does not, however, excuse poor housekeeping in one of the most dismal and depressing hotels I've stayed in for some time! Even the poor lizard decomposing on the back of our sofa had apparently given up the will to live after a night there...seriously...and that was AFTER the room had been "serviced" for our arrival.
Drawers, tables and kitchen area were stained and chipped. The bath was ridiculously slippy - to the point that my husband was ready to go ask them for a mat to place into it, if I hadn't insisted that we simply leave.
We have stayed here before, and the staff are always pleasant...but there's only so much they can do in the face of such miserable surroundings. We had booked for a week - but could only stand three days. With other brand new hotels - cheaper - in the same area, Marriott cannot refurbish this place any too soon. Right now, it doesn't deserve the name, and is an embarrassment to the brand.
The renovation of the pool does suggest that the hotel could be good again in the near future - just wait until the work is done before you book!

Room Tip: Wait until renovations have been finished.
  • Stayed: April 2012, traveled as a couple
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Thank Carioca316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIWestchase, General Manager at Residence Inn Houston Westchase on Westheimer, responded to this reviewResponded June 4, 2012

Thank you for taking the time to share your feedback. We value all feedback and appreciate that you have brought your experience to our attention. We are very sorry that your stay with us was well below your expectations and we will definitely share your experience with our staff to ensure we continue to improve our housekeeping services. If your travels bring you back to Houston I hope that will give us another opportunity. Thank you again for your feedback.

Thank you,
Jayson Mitchell
General Manager

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Reviewed May 15, 2012

Great service. The house cleaners were very attentive. The front desk was always there to address any problem. The swimming pool was relaxing and therapeutic. We had a great stay and look forward to our return.

  • Stayed: April 2012, traveled as a couple
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Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIWestchase, General Manager at Residence Inn Houston Westchase on Westheimer, responded to this reviewResponded June 4, 2012

Thank you very much for taking the time to share your experience. We are looking forward to your next visit!

Jayson Mitchell
General Manager

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Reviewed April 21, 2011

Good sized clean room. Somewhat tired equipment. Great breakfast. Good location. Friendly staff. Handy Supermarket next door. DIY Laundry. Very efficient Chambermaids. Shame about the quality of American TV, but you can't have everything !! Slamming doors and wooden floors a bit of a distraction.

  • Stayed: April 2011, traveled with family
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1  Thank curmudgeonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2011

Good location and close to restaurants with a nice breakfast but the hotel needs updating. The rooms and kitchen are in need of repair and new appliances.

  • Stayed: February 2011, traveled as a couple
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Thank PeachBelle8288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIWestchase, General Manager at Residence Inn Houston Westchase on Westheimer, responded to this reviewResponded June 4, 2012

Thank you very much for staying with us in 2011 and for your feedback. We have been in the planning stages for quite some time now and will be renovating the entire hotel during the 2012 summer. We anticipate our renovations to be completed by the end of August 2012. If your travels bring you back to Houston we hope you will come back and see our improvements.

Jayson Mitchell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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