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“Not Impressed”

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La Quinta Inn & Suites Houston Galleria Area
Ranked #86 of 510 Hotels in Houston
South Texas
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not Impressed”
Reviewed May 25, 2012

We checked in at this hotel a few hours past the check-in time on Wednesday May 23, 2012.The front lobby was clean and impressive looking. We got a room (on-line reservation) on the 4th floor and were told it would be easier to access our room by entering the back door. We drove around back and parked. The back door is locked and opened via the Room Key. When we entered the hallway I was shocked. The temperature was at least 85 degrees. No air conditioning or they had it turned off. The lighting was poor and it just looked dingy. The carpet was dirty and I told my wife i could not believe this was a La Quinta. There was a large roach walking across the wall (in their defense, roaches are everywhere in Texas and they are hard to get rid of) and that did not help at all. We got in the elevator and there was a very unusal odor and it was also hot. Arriving at the 4th floor when the door opened we again were hit by the heat. Walking toward our room I was thinking about actually going down and demanding a refund. We entered the room and it was a lot better than our first impression of the place. It was actually clean and cool. The A/C was on and working good. Things were looking up. The carpet was clean and the room looked pretty nice. There was no safe in the room. There was free Wi-Fi and I had no trouble hooking up to it. When we headed out to eat dinner about 7PM another person got on the elevator on the 3rd floor. I asked him about the temperature and he said it was also hot on his floor in the hallway. Maybe they were trying to save on the electric, I'm not sure as I did not ask about it at the front desk. Parking was easy when we arrived at the hotel but filled up when we returned from dinner. If you can get past the first impession of the place, the actual room was not too bad. The Hotel is located in a good area, about 1 mile or so from the Galleria and many resturants on Westheimer Dr. This was the cheapest Hotel we could find located this close the the Galleria which is why we got a reservation here, plus we like this area of Houston and can drive around without getting lost. It is also an easy area to access from the 610 Loop. They have a free breakfast in the morning next to the Lobby Check-In Desk. Overall, I would have to think about staying here again. While the value is good for this area and the room wasn't too bad, the first impression we got was not very very good and getting to the room is not a pleasant experience

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank CasinoTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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501 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
A TripAdvisor Member
Reviewed May 24, 2012

My husband and I stayed at this La Quinta to vist family in the Houston area and we had an amazing stay. Everything was clean the front desk was so helpful and nice! We will be staying here again for our next vist!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
Level 6 Contributor
193 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 26, 2012

Front desk helpful. Room very nice for price. Free parking. In the right area and also easy on and off highway. A real surprise as I have avoided La Quinta which I will not do in future.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PsychSanAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 12, 2012

Second time we've stayed here. Desk folks were so helpful. Our car was broken into downtown at Astros game. Glass everywhere. Went to desk to ask about a car wash to vacuum up the glass. They got their employe Nathaniel to come and vacuum it out for me! And the desk clerk was so helpful with a glass company referral. AND the hotel is nice. At checkin didn't have any double queens with non smoking, so upgraded to a king suite. NICE, bigger than some apartments. Bed was comfortable, everything super clean, breakfast was normal waffles, pastries, oatmeal, etc.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wilson4intx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Level 5 Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 29, 2012

La Quinta Inn & Suites Houston Galleria Area was exceptionally good, better than any La Quinta I've seen. The Galleria is a very congested area in Houston, but the landscaped garden at La Quinta was an oasis. We knew we had to have a roll away, and they were able to get us one before the 6 p.m. cancellation time, so we knew we would check in. Our room looked out on a tree in bloom. Staff was good.

Room Tip: Request a room as far from the freeway as possible. We were on the courtyard side and didn't he...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JosiahVinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Houston Galleria Area

Property: La Quinta Inn & Suites Houston Galleria Area
Address: 1625 West Loop S, Houston, TX 77027-3001
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#68 Family Hotel in Houston
#110 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Houston Galleria Area 2.5*
Number of rooms: 173
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Houston Galleria Area
La Quinta Inn & Suites Houston Galleria Area Hotel Houston
La Quinta Houston
Houston La Quinta

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