We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pleasant place to stay” 4 of 5 bubbles
Review of Residence Inn Houston by The Galleria

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Residence Inn Houston by The Galleria
Ranked #142 of 501 Hotels in Houston
GreenLeadersBronze level
Salt Lake City, Utah
1 review
“Pleasant place to stay”
4 of 5 bubbles Reviewed August 18, 2009

We loved our stay here. The staff was very accomodating to anything we may have needed. We loved the gentleman that ran the breakfast on the weekends. He couldn't do enough to make your breakfast enjoyable. He was cheerful.

This Residence Inn was clean and well taken care of.

The only disappointing point was we had requested a rollaway bed and were unable to find one.

  • Stayed July 2009, traveled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank coolgittins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

190 reviews from our community

Traveler rating
    81
    63
    24
    17
    5
See reviews for
47
26
16
89
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Orleans, Louisiana
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed July 23, 2009

We booked a room here for 2 nights on expedia. We arrived after 6pm and the front desk told us that we didn't have a reservation afterall...after we'd paid in full online. To add to the annoying confusion, there was a language barrier. Ultimately, we were able to straighten out things w/ Expedia and the desk clerk "discovered" that we were in their reservations afterall - after 1 long hour.
Once we got to our room, it was not vacuumed, used glasses on the table, & I pulled the covers back and saw that the sheets had definitely not been changed for what looked like a week - very dirty, with lots of hair (not the kind on our heads). Called the front desk & asked if someone could come in & clean up and give us new sheets and they said they could not but would change us to another room. Well, we had a 7 month old whom we'd just unloaded everything for & it was 2 hours passed his bedtime and there was no way we could move. During the course of my very frustrating, language-barriered conversation with the front desk clerk, my husband was brushing his teeth & about to rinse from the hotel glass when he discovered 2 blue contact lenses floating in the water. So gross, guys. Ultimately, the clerk sent a janitor/maintenence man to our room with sheets and a broom. He was so filthy from the work he does as a janitor (understandably so), that we just grabbed the sheets from him & changed them ourselves. By this time it was 9:30pm . We called Marriot headquarters, told them what happened, and they ended up giving us the night free. However, the next day, the front desk was extremely rude to us when we went to check out.
Maybe a fluke visit, but we'll never return even if it is 1/2 a block from the galleria.

  • Stayed February 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank with_every_breath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIGalleria, Manager at Residence Inn Houston by The Galleria, responded to this review, April 22, 2010
Thank you for taking the time to leave a comment about our hotel. We are very sorry for any inconveniences you experienced while staying with us. Please know we have been working very hard to ensure the proper steps have been taken to prevent this from happening again. We have taken the time to retrain our staff on how to handle Expedia reservations and the wait you experienced will not happen in the future. I also understand your concerns with the cleanliness of your hotel room. Rest assured, our housekeeping staff has been completley turned around with the addition of a new manager. I hope that you will consider our hotel again on your next trip to Houston.

Kind regards,
Dana Weiche
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed April 1, 2009

Hotel seems to be a converted apartment or motel, rooms access from an outdoor "breezeway."

My biggest complaint is that the walls seem to be paper thin- all noise transmits from adjoining room(s).

Staff seems pleasant enough, but I can never envision a stiuation where I would return to this property based on the over "feel" of the room (old with cosmetic finishes that have been refreshed) and the noise problems.

  • Stayed March 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ChiTown2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 8, 2009

I love Residence Inn, but enjoyed this especially. Within walking distance of the Galleria - it was mecca for the teenage girls in our group. The room was large and we had everything we needed. The breakfast was generous - perfect for our athletes, with a good hot meal before they went on to competition.

But the thing that impressed me most was the service. Everyone was friendly and accommodating -- and one employee in particular went out of his way on more than one occasion to take care of our needs. He saw us coming in from the car and suggested a rollaway bed, and then delivered it within minutes. He ran to get towels when alerted that they were out at the hot tub.

This hotel made our trip very enjoyable!

  • Stayed March 2009
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TXTravelingFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
78 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed November 2, 2008

This is a typical Residence Inn. The set up is very similar to other Marriott Residence Inns.

One thing set that this hotel apart is the convenient location. It is set back behind the busy Westheimer in the Galleria Area. A supermaket nearby is wonderfully convenient. One night, when it was raining very hard, I just walked to the supermarket to buy some lettuce and go-to dinner. That saved my evening. The Belt 8 Fwy is about two blocks to the west, and the huge Galleria Mall is several blocks to the east. Plenty of nice restaurants within short driving. Very convenient indeed.

The staff was friendly and preofessional. The free breaksast and early evening snack were good and saved the hassle. There is free internet in the room. The computer with a printer in the lobby is great for checking in airline and print boarding passes.

The tiny table-top TV needs to be upgraded to larger flat screen TV thuogh.

Overall, wonderful place to stay if one needs to stay long-term or have a family there.

  • Stayed October 2008
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank stevew918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 4, 2008

The location, the hotel and staff were superb. Really helpful staff. Location is near the Galleria Center and I was able to walk to most of my appointments in the area.

Stayed April 2008
Helpful?
Thank tpaynecalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, MI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 18, 2008

When you wake up to find a dead cockroach in your living room, all other pluses and minuses become inconsequential. When you wake up the next morning to find that roach's mate scurrying about looking for his pal, it's all over folks.

We were staying there with two young kids who were all over the floors and one was even in a sleeping bag on the floor (yes, even after the roaches were discovered). You can imagine the kind of chill that puts down a parent's spine.

In general, the room (#1212) was extremely small (my sister's family actually moved to the J.W. Marriott down the street) and quite old and dirty. I can't say whether the room had been cleaned before our arrival, but even if it had, it just looked and felt crusty, dusty, and decrepit. We were fearful to look under couches or inside cupboards!

I told the manager about the roaches and to their credit, they immediately offered to move us to another room. Unfortunately, it was just bad timing as we had plans and couldn't pack up. When I checked out though, I asked what else they could do and they took one night's charge off the bill.

The location is excellent, walking distance to everything in the Galleria including Borders, an amazing indoor and very high-end mall (w/skating rink), several strip malls, and very good restaurants. The pool looked very nice and I did see maintenance guys checking the water daily.

Breakfast was plentiful, but that's about all the good I can say about it. It was mostly white breads, high-carb stuff and unattractive looking fruit and yogurt. They did have make-your-own-waffles, but again, the batter looked watery and sat unrefrigerated.

The hotel did offer free milk, juice, and sodas throughout the day (great for kids). The management and staff were very very friendly and helpful.

  • Liked — Location and staff were great
  • Disliked — Dirty rooms, unappealing breakfast
  • Stayed February 2008, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank omeriah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Great Uptown
Hyatt Place Houston/Galleria
Great Uptown
Courtyard Houston by The Galleria
Great Uptown
Homewood Suites Houston near the Galleria
Show Prices
Show Prices
Show Prices
Great Uptown
Sheraton Suites Houston Near The Galleria
Show Prices
Show Prices
Show Prices

Been to Residence Inn Houston by The Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Houston by The Galleria

Property: Residence Inn Houston by The Galleria
Address: 2500 McCue Rd, Houston, TX 77056-5139
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Green Hotel in Houston
#49 Romantic Hotel in Houston
#60 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston by The Galleria 3*
Number of rooms: 146
Official Description (provided by the hotel):
Residence Inn Houston by the Galleria is ideally located off I-610, just west of downtown. This great location provides easy access to Houston's top destinations including the Museum District and NRG Stadium, while being within walking distance of the Galleria Mall. The pet-friendly suites are 50% larger than standard hotel rooms, and feature flat-screen TVs with premium cable, free WiFi, plush bedding, and fully-equipped kitchens. Guests will enjoy starting their day off right with a free breakfast buffet, and they can relax in the afternoons by the outdoor pool. Maintain your workout routine in the 24-hour fitness center. The Residence Inn Houston by The Galleria offers a prime location and thoughtful amenities to make it one of the top hotels near the Galleria. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Priceline and Hotels.com so you can book your Residence Inn Houston by The Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Houston By The Galleria Hotel Houston
Houston Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing