We booked a room here for 2 nights on expedia. We arrived after 6pm and the front desk told us that we didn't have a reservation afterall...after we'd paid in full online. To add to the annoying confusion, there was a language barrier. Ultimately, we were able to straighten out things w/ Expedia and the desk clerk "discovered" that we were in their reservations afterall - after 1 long hour.
Once we got to our room, it was not vacuumed, used glasses on the table, & I pulled the covers back and saw that the sheets had definitely not been changed for what looked like a week - very dirty, with lots of hair (not the kind on our heads). Called the front desk & asked if someone could come in & clean up and give us new sheets and they said they could not but would change us to another room. Well, we had a 7 month old whom we'd just unloaded everything for & it was 2 hours passed his bedtime and there was no way we could move. During the course of my very frustrating, language-barriered conversation with the front desk clerk, my husband was brushing his teeth & about to rinse from the hotel glass when he discovered 2 blue contact lenses floating in the water. So gross, guys. Ultimately, the clerk sent a janitor/maintenence man to our room with sheets and a broom. He was so filthy from the work he does as a janitor (understandably so), that we just grabbed the sheets from him & changed them ourselves. By this time it was 9:30pm . We called Marriot headquarters, told them what happened, and they ended up giving us the night free. However, the next day, the front desk was extremely rude to us when we went to check out.
Maybe a fluke visit, but we'll never return even if it is 1/2 a block from the galleria.
- Official Description (provided by the hotel):
- Residence Inn Houston by the Galleria is ideally located off I-610, just west of downtown. This great location provides easy access to Houston's top destinations including the Museum District and NRG Stadium, while being within walking distance of the Galleria Mall. The pet-friendly suites are 50% larger than standard hotel rooms, and feature flat-screen TVs with premium cable, free WiFi, plush bedding, and fully-equipped kitchens. Guests will enjoy starting their day off right with a free breakfast buffet, and they can relax in the afternoons by the outdoor pool. Maintain your workout routine in the 24-hour fitness center. The Residence Inn Houston by The Galleria offers a prime location and thoughtful amenities to make it one of the top hotels near the Galleria. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Houston By The Galleria Hotel Houston
- Houston Residence Inn