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“Very nice!”

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The St. Regis Houston
Ranked #30 of 510 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
Princeton, New Jersey
Level 4 Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Very nice!”
Reviewed July 21, 2014

I came in from the airport after midnight and left at 8 in the morning, so there was not a lot of time to enjoy this hotel. However, check in was fantastic. The front desk clerk really could not have been nicer. The valet parking was great and the room was excellent. Coffee in the morning was welcome. I will be back soon to spend more time!

  • Stayed July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, July 22, 2014
Thank you for recognizing the St. Regis Houston as the best address in town. Please come back again soon to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 reviews from our community

Traveler rating
    378
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    62
    14
    15
See reviews for
101
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Alexandria, Virginia
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 17, 2014

My husband and I stayed at the St Regis Houston for 8 nights in May. I typically stay here when I come to Houston to visit family who still live here. St Regis is my first choice when I stay in cities where this brand is available. The St Regis NYC is my benchmark…stay there every year. Even though the St Regis Houston was renovated in 2008, it is now time to replace the carpet and clean the furniture. I stayed in the Astor Suite. The carpet was heavily stained near the front door, worn, and buckling in the living room area. There were also stains on the sofa and chair in the living room. Other than these shortcomings, the Astor Suite is a large room (1000 sq ft), which allows my husband and me to live in harmony and not get on each other nerves. We also took advantage of the butler service. Finally, since St Regis represents Starwood's luxury brand, to expect high quality standards/level of service is not unreasonable as a Starwood loyalty member.

Room Tip: Stay in the Astor Suite if you need space….a good price for this type of room.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Miami4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, July 21, 2014
Thank you for sharing your disappointment with your guest room appointments following your most recent stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 15, 2014

This is my first tripadvisor review and I am writing it to make sure that others do not have a generally poor experience. I am (perhaps was) a Starwood die-hard, multiple years platinum, etc who booked myself at the St. Regis for 8 consecutive weeks. I expected more from a chain that supposedly prides itself on customer service.

- Would not provide me a refrigerator for my celiac-related food. Told me that I could pay $50 a day for one or upgrade to a suite. Then they said they only provide refrigerators for medicines and allergies, but still would not provide me one.
- Huge flying roach in my shower, scared the crap out of me
- Most of the people are awesome, but some were just generally unfriendly

As the most expensive SPG property in Houston, I expected more. Back to the Westin or a Marriott for me...

Room Tip: get a suite if you need a refirgerator
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  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
8 Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, July 22, 2014
That you for sharing y our recent experience with us. This hotel prides itself on providing only the finest in customer service and accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level 5 Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 12, 2014

Stayed for 2N mid week in a standard room which was very spacious and well appointed (with free internet). The service was absolutely superb, possible the best I have ever experienced. All staff were very professional and helpful. Location is OK (walking distance to Galleria) and no real views to speak of. The hotel interior is very classy, luxurious with a blend of modern technology with grand old style which is a bit dated now. Overall a great stay and I would stay there again.
Tip: there is a fantastic restaurant, Liberty Kitchen, around the corner which I would thoroughly recommend to any Foodies.

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Service
Helpful?
Thank Swav_and_Rhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, July 14, 2014
Thank you for choosing to stay at the St. Regis Houston, the best address in Houston and for recognizing its many attributes in service and staff.

Please come back to see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 12, 2014

I have expectations of Five Star hotels. The St. Regis in Houston does NOT come close to those expectations. Opening the door to the room, I was greeted by a loud rattling of the A/C fan. I asked for a different room and was told that the engineer would take care of the problem. On arrival, he suggested keeping the fan on the LOW setting. He did open the vent and made a turn of the screwdriver on the fan. The rattling improved for fifteen minutes. Then, it rattled all night, awakening us each time it went on. HIGH or LOW setting din't make a difference. Being 97 degrees outside, the LOW setting didn't keep the room cool to our liking. (I guess "to
our liking" wasn't their interest)
The shower curtain rod was broken and dangling from the wall.
One available outlet at the desk. Is this not the 21st century?
My wife had to apply make-up at the window, being that the bathroom had subdued lighting.
The lamp shades were crooked and could't be straightened.
The towels were "tired" and definitely not softened.

Hmmm. Maybe, three stars are too much.

  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank peter k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, July 14, 2014
Thank you for sharing your experience at our Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2014

The hotel and staff were on the whole was adequate for the price. The room service and maid staff were great. The only parking is valet. The valet managed to destroy the electronic ignition key. This presented a problem getting home as I did not have a second key or valet key with me. $100+ later our key was repaired at my expense. Advise:if you come by car, make sure you have a valet key.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MidWestGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, July 7, 2014
Thank you for sharing your concerns with the valet parking services here at the Hotel. This service is an outside contractor and I will share your comments. with them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
59 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 16, 2014

This hotel has the facade of a real St. Regis. The service is not up to par with other properties around the country (never stayed in a SR outside the USA). The finishings are sub-division quality and the carpets are looking tired. I dont see why anyone would pay a premium to stay at this property.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisHouston, Guest Relations Manager at The St. Regis Houston, responded to this review, June 23, 2014
Thank you for sharing your observations following your most recent stay at the St. Regis Houston, recognized as the best address in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Houston

Property: The St. Regis Houston
Address: 1919 Briar Oaks Ln, Houston, TX 77027-3408
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Houston
#11 Green Hotel in Houston
#15 Business Hotel in Houston
#16 Luxury Hotel in Houston
#46 Romantic Hotel in Houston
#61 Family Hotel in Houston
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Houston 5*
Number of rooms: 232
Official Description (provided by the hotel):
The St. Regis Houston is between River Oaks and the Galleria. Known for its lavish style, our hotel has luxurious guest rooms, 10,000 sq ft of event space, a spa, fine dining, and butler service. ... more   less 
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Also Known As:
The St. Regis Houston Hotel Houston
St Regis Houston
St Regis Hotel Houston

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