I have expectations of Five Star hotels. The St. Regis in Houston does NOT come close to those expectations. Opening the door to the room, I was greeted by a loud rattling of the A/C fan. I asked for a different room and was told that the engineer would take care of the problem. On arrival, he suggested keeping the fan on the LOW setting. He did open the vent and made a turn of the screwdriver on the fan. The rattling improved for fifteen minutes. Then, it rattled all night, awakening us each time it went on. HIGH or LOW setting din't make a difference. Being 97 degrees outside, the LOW setting didn't keep the room cool to our liking. (I guess "to
our liking" wasn't their interest)
The shower curtain rod was broken and dangling from the wall.
One available outlet at the desk. Is this not the 21st century?
My wife had to apply make-up at the window, being that the bathroom had subdued lighting.
The lamp shades were crooked and could't be straightened.
The towels were "tired" and definitely not softened.
Hmmm. Maybe, three stars are too much.More
- Free Wifi