St. Regis is definitely a 5-star hotel. Very different from a traditional hotel, they really try to aim to make you feel like you're at home but at the same time that you're some big shot CEO. The service is so good it's kind of creepy. For example every time I came back to hotel from work they say "Welcome Back Mr. ___, how was your day?". Which sounds fine but they ask you this like 10x a day and they're clearly paid to do it. It's not genuine. Every touch point you have with the hotel they try anticipate what you want and help you in anyway. Sometimes I just want to be left alone. Also it's hard to distinguish between what's complementary and what's paid, and ofcourse any type of paid in-room service is way overpriced.
Internet in hotel was only 1Mbps. It was fine, and worked fine for voip calls. But still for browsing it is noticeably slow. I would expect better from a 5 star hotel with a $215/night rate.
There is no coffee maker in the deluxe rooms, but there is free good coffee and tea every morning in the lobby. But no one told me about this. I only discovered it on my last day.
There is no fridge either in the deluxe rooms. There is a mini bar but it's not cold enough for perishable items. We had to ask them to bring in a fridge into the room which they obliged and provided one.
So my feeling from St. Regis is it is luxurious, it is highly custom service, but some of it is misdirected and useless. I'd rather have a working fridge for example than their daily printed weather forecast service w/ chocolate.
- Official Description (provided by the hotel):
- The St. Regis Houston is between River Oaks and the Galleria. Known for its lavish style, our hotel has luxurious guest rooms, 10,000 sq ft of event space, a spa, fine dining, and butler service. ... more less
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- Also Known As:
- The St. Regis Houston Hotel Houston
- St Regis Houston
- St Regis Hotel Houston