We stayed for two nights whilst visiting family over Easter. This hotel does not deserve to be in the St. Regis family. The first suite they tried to put us in smelled of mildew, the couches had stains on them, the lampshades had tears and there were holes in the carpeting. The second suite we viewed was better, although we could hear the construction work which was going on below us (we were on the 10th floor) so the view had alot to be desired.
Beware if you are at the pool and order anything at all, it all comes from room service so there is a $4 delivery charge as well as 21% service charge added to the bill (even if you just order drinks). We disputed this but the food manager said that was their policy. This is something my husband and I were taken back with - since we have NEVER been at a hotel little lone the St. Regis chains were these types of charges were added to our bill whilst at the pool or bar. You would expect those charges if you ordered room service in your room!
The only staff that seemed to be on their game were Juan and Mika who were bellman. Everyone else, including the front desk manager seemed to be annoyed that we expected superior service. We only stayed at this St. Regis because we are starwood members and had always had good experiences with the Westin and St Regis chains - not again. The last time we were in Houston we stayed at Hotel Derek which is just around the corner and dare I say, we will be staying there or Hotel ZaZa in future.
- Official Description (provided by the hotel):
- The St. Regis Houston is between River Oaks and the Galleria. Known for its lavish style, our hotel has luxurious guest rooms, 10,000 sq ft of event space, a spa, fine dining, and butler service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your The St. Regis Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The St. Regis Houston Hotel Houston
- St Regis Houston
- St Regis Hotel Houston