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“Outstanding Service”

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Crowne Plaza Suites Houston - Near Sugar Land
Ranked #116 of 508 Hotels in Houston
Parker, Colorado
1 review
“Outstanding Service”
Reviewed September 9, 2009

It's a pleasure to stay at a hotel where true customer service is still a priority. Excellent value for the money in a clean hotel. Did I mention outstanding customer service?!
I will stay here again!

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c502cid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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English first
dallas, texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2009

Had an ant problem on both nights that I stayed, however the staff was great!

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexis94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2009

We took our children for a day at the Galveston beaches, but went all the way up to Sugarland just to stay in this really nice hotel. The front desk staff were friendly and accomodating; they had us in one of the suites at the exec. level. The roomy suite had a private door for the parents' bedroom, and the kids played and watched tv in their "own room." It rained hard the night of our trip, so we ate at the hotel's restaurant; the food was delicious and came in huge portions, the restaurant staff once again were friendly and helpful.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gronmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2009

I thought I would make a peaceful stay there, I was put in a room that I heard nothing but car traffic, when I called the desk, they said there was nothing they could do, I ended up sleeping on the couch in the front room, they have yet to reply to numerous replies...Jim Copiskey

  • Liked — nice buildinh
  • Disliked — too much noise
  • Stayed May 2009, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jcscubaFortWorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymore, MO
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2009

My sister and I recently visited Houston to attend the 100th birthday party of our aunt. We chose to stay at Crowne Plaza, and that was a good decisions. The staff took very good care of us, and Sarai at the front desk called us a cab, printed off our boarding passes, and, in general, helped make our stay very pleasant. Ray, in the lounge, was very nice and accomadating both evenings we were there when we went to the bar for a drink. Our trip was great--thank you Crowne Plaza!

Peggy Manning

  • Stayed August 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeggyManning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
1 review
Reviewed August 6, 2009

This hotel has continuously provided excellent service across the board from cleanliness, service, food, staff. I've been going to this hotel for business reasons for a long time.....before it changed hands and went through a total makeover, which was long overdue. During it's "facelift" when accommodations could have been horrific, everyone did all they could to ensure my stay was not affected. They continue to deliver! The hotel is beautiful - the staff, rooms, lobby, dining area, bar, etc. One of my favorite things about this hotel is the bed - it is so comfortable!!!

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lzbdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
1 review
Reviewed August 3, 2009

We had a pleasant stay at the Crowne Plaza in Sugarland, Tx. From the front desk to the pool attendant, they were all exceptionally kind and helpful. We felt welcome. If you're going to spend over a $100 a night somewhere, you have expectations: here's what we received both times we stayed there. Clean spacious rooms, plenty of towels, restaurants on both sides, near hospitals and shopping. When we paid a lower rate online but at checkout it wasn't the same, they were quick to make the corrections and very nice about it. We will def. stay at the Crowne whenever we're in Houston. The only improvement at all would be the pool area, it's indoors and tired looking. Everything else was great!

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reddawn41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Property: Crowne Plaza Suites Houston - Near Sugar Land
Address: 9090 Southwest Fwy, Houston, TX 77074-1503
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Houston
#90 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza

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