Stayed here for 2 nights due to a business trip. The service here is excellent! Everyone is so friendly and accommodating! The room itself is interesting. There is first a living room when you walk in, and then the bedroom is farther in the back, and you can close the door to the living room. The layout is thoughtful. The rooms have been remodeled so they are fine. However, the walls and floors are paper thin. We heard screaming kids next door and could hear people above us stomping and even talking. The building itself looks like it's from the 70s. Yellow and purple paint is not a flattering combination, or the popcorn ceiling. What we disliked most was that there is an open kitchen on the first floor and you can smell food as soon as you open your door, since all the rooms face inward into the open center courtyard. If they ever remodel, I do encourage the management to close off the kitchen so we don't smell bacon in the hallways.
The free breakfast buffet is fantasic! You get so much food and made to order omelettes, eggs, pancakes, or waffles. The fruit is fresh and yummy. The staff are super friendly.
Definitely ask for a room on floor 5 and above, or else you can hear very clearly everything in the lobby and eating area. The beds ar a tad too soft for me, and the pillows were terrible. They are the feather kind that go flat immediately. The wifi is free and very reliable and fast. The air con is a bit weak. We had to turn it to 72 degrees in order to fall asleep and stay cool. If you close the door between the living room and bedroom, then the air con doesn't flow well into the bedroom, and it becomes hot and stuffy.
Overall, the stay was fine, although I wouldn't want to stay here again unless my work said I had to. This place definitely has potential- a hardcore exterior remodeling would really help. I give the staff 5 stars!
- Official Description (provided by the hotel):
- The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more less
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- Also Known As:
- Crowne Plaza Suites Houston Southwest Hotel Houston
- Crowne Plaza Houston
- Houston Crowne Plaza