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“Well worth it” 4 of 5 bubbles
Review of Crowne Plaza Suites Houston - Near Sugar Land

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Crowne Plaza Suites Houston - Near Sugar Land
Ranked #121 of 501 Hotels in Houston
Dallas, Texas
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Well worth it”
4 of 5 bubbles Reviewed March 11, 2014 via mobile

Great hotel !! We enjoyed the indoor pool, and the separate room for the kids. The best layout of a room with everything you might need. Cons: you can hear the highway traffic.
Great comfortable beds, we will defiantly return. Thanks for the great stay!

Stayed March 2014
Helpful?
2 Thank Vidal-Valerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, March 17, 2014
Thank you for your kind comments of your most recent stay at the Crowne Plaza Suites Houston near Sugarland. We are vey pleased to hear you enjoyed your stay with us. We hope to see you soon on your next visit.

Sincerely,
Front Office Manager
Kareem S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
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English first
Austin, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed March 9, 2014

We spent one Friday night at the Crowne Plaza. The hotel was nice enough, if a little old. Our room opened up toward the freeway, though, and despite the noise dampening attachments on the window, the freeway noise was considerable and lasted throughout the night. We turned the fan all night long, which allowed us to sleep fine.

We had a couple of problems with the hotel. The first problem was that the front desk staff told us breakfast started at 6am the next morning, which was good for us because we needed to leave by 7:15am. When we went down for breakfast at 6:45, we were told that breakfast would not start until 7am. We went back upstairs to finish packing and do everything but check out of the hotel. When we went back downstairs, we were behind about 20 people waiting to go into the restaurant. We heard from several of them that they had also been told breakfast started earlier. So, we had to wait behind all of these people to gulp down a breakfast in 5 minutes.

The other problem we had was that they tried to charge us for breakfast. I booked the room through AAA, and the AAA website clearly stated that breakfast was included at no charge. When I checked in Friday night, I asked if I needed anything for breakfast, and the front desk clerk said that everything was fine. The next morning, the hotel staff claimed that the AAA website was wrong. The restaurant greeter, who was both friendly and apologetic for what was now a 2nd issue for us, took our check to the front desk and took care of comp'ing our breakfasts for us. So, she did a great job helping us out as best as she could. But, the front desk staff continued to act like we were wrong.

Room Tip: Request a room not facing the highway.
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TexasTrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, March 17, 2014
We thank you for your feedback of our hotel. We apoloogize for the confusion and inconvenience you were caused with the hot buffet breakfast during your stay. We can assure you this is the exception rather than the rule. We have taken this opportunity to share your comments with our front desk team to better serve our valued guests. We are confident this issue has been resolved. We hope to serve you in the near future given the chance.

Sincerely,
Front Office Manager
Kareem S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed March 8, 2014

We chose this hotel 1) because of the Trip Advisor reviews, and 2) because it is close to where we needed to be. We were not disappointed. The hotel is nicely done, very clean. It is also next door to a Olive Garden restaurant, which makes it easy to eat if you don't want to eat in the hotel restaurant. The hotel has a free breakfast which is substantial. The hotel is atrium-arranged, which is also nice...gives a nice ambiance to the lobby area. The room was clean and attractive. I must say that the hotel tried to muffle the noise from the SW Freeway, and did a pretty good job of it by installing "storm doors" on the balcony doorway, but you could still occasionally hear the noise, but not enough to keep you awake. Overall, I liked this hotel enough to return!

Room Tip: i would suggest asking for a room on the opposite side of the SW Freeway based on my experience, but...
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  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Osote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, March 31, 2014
Thank you for sharing your comments of your most recent stay with us. We value each and every guest comment. We are very pleaased to hear you were satisfiec with you stay. We will hare your kind words with our hotel team. We hope to see you again on a future visit.

Sincerely,
Front Office Manager
Kareem S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odessa, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 5, 2014

The staff at this crown plaza was great from the time I check in to the time that I checked out. everyone was super nice and willing to help with anything I needed. the room was very quiet on the inside and there was security there even if you didn't think so. I had a nice stay there this is where I'm staying on my next trip to Houston Tx.

Room Tip: I was on the 8th floor
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, March 31, 2014
We are glad you to hear you enjoyed your stay at the Crowne Plaza Suites Houston near Sugarland. Thank you for adding your comments of your most recent stay. . We will see you soon on your next visit.

Sincerely,
Front Office Manager
Kareem S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chula Vista, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

First of all, this hotel is very well situated in Houston, with easy access to and from a highway, and right next door to two wonderful and well known restaurants, with nearby stores in every direction.

Parking is ample, easy, and free, with quick access to the main building from different secured spots.

Besides the bedroom being large and comfortable, so was the furniture in both the bedroom and in the seating area next to the kitchenette, with large drawers for storing our clothes and accessing them comfortably all around. The closet was quite adequate, too.

The bathroom was very comfortable, and came with tub and shower, and plenty of space for storage on and under the counter and basin.

The desk in the suite was large enough to accomodate two computers, so staff supplied us one more executive chair, comfortable and adjustable, just like the one that came with the room.

The kitchenette could have used a larger size refrigerator and a better location for the microwave oven, but it still was adequate for us, considering our stay was just for 5 days and that we ate out most of the time.

Everyone whom we encountered from day one until the end of our stay went more than beyond our expectations as they tried to take care of our comfort and our needs, making us always feel quite special. We also noticed that they treated other guests the very same way.

Housekeeping was always courteous, sweet, and serviceable, responding to any request immediately and being quite attentive to detail. Actually, their entire staff was always cheerful, respectful and welcoming, whether standing behind the reception desk area, walking down the halls, or in the lounges.

Whatever we needed or asked of them, whether by phone or in person, we got, not only very quickly, but with a great smile, and not a hint of anyone waiting for a tip in return, although we did tip accordingly, as is considered customary.

Upon request, one day, extra chairs were promptly brought up to our suite, so as to accomodate a private business meeting, but no one ever bothered us about returning the chairs, so we were able to use them day after day, as we needed them, until our departure. They were so kind as to even notarize a very important document for us at no charge!

Needless to say, it was an immense pleasure to be at the Crowne Plaza near Sugarland, one that we will never forget and that we will be most happy to repeat in the near future, for this was not only true Texan hospitality, it was hospitality at its best!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TeresitaDeSanturce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, March 31, 2014
Thank you for you comments of your most recent stay at the Crowne Plaza Suites Houston near Sugarland. We are proud to hear you enjoyed your stay with us. It certainly brings music to our ears. We hope to see you again in the near future on your next visit.

Sincerely,
Front Office Manager
Kareem S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
5 of 5 bubbles Reviewed March 1, 2014

Me and my partner stay in Houston quit often. We often travel with our Boxer of 2yrs, and often stay in different Hotels in the area. Recently, we discovered the Crowne Plaza near Sugarland, and were extremely satisfied with the guest services and staff. One in particular, Jonathon, delivered room service the evening we checked in, and was our waiter for the Breakfast Buffet in the morning. This kid was as polite and courteous as he was cute, lol, and really went out of his way to give not only us, but every single guest dining in the room excellent service. Really all the servers were excellent, but because he had served us room service as well the night before, very chipper and hospitable, we remembered his name. The hotel is not only family friendly, but gay and lesbian friendly, which now a days, depressingly, is sometimes hard to find. My boxer loves the fact she doesn't have to scram through people to go out and use the bathroom, since the pet friendly hotel offers rooms ground level with their own patio exit doors. We highly recommend the hotel to families, traditional or alternative, and their pets.

Room Tip: floor level rooms have sliding patio doors to exit hotel from within, and right across from dining f...
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eric q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, March 31, 2014
Thank you for such kind comments about your mot recent stay at the Crowne Plaza Suites Houston near Sugarland. We are pleased to hear you enjoyed your stay. We will absolutely share Jonathan's oustanding service with the entire Hotel staff. We hope to see you again on your next visit.

Sincerely,
Front Office Manager
Kareem S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed February 27, 2014

A person would stay at this hotel because they needed to be in that area. Not any kind of "destination" hotel or experience. Stayed two nights. Booked a King Suite. Service folks reasonably friendly and helpful.

Hotel was of an old design. Likely this property has changed hands numerous times, but that is just a guess. Overall, I thought this property to be below average for a Crowne Plaza. Value wise, there is better value in the surrounding areas.

Room was definitely spacious. In a way, almost too spacious as it seemed to be lacking some furniture. In my first photo, below, I show how empty the suite seems. The curtains are actually the door to get out. You can see it needs at least a coffee table if not an arm chair. There is a TV is crammed into the corner, making watching it a one person experience. The couch was comfortable and in good repair.

There were aspects of the room that had been renovated. Things like granite countertops, a new desk chair, some furniture. That was appreciated and you could tell that the chain or owner was trying to improve this property. I've attached a photo of the bathtub, which had clearly been redone from top to bottom.

However, some areas were not renovated. The shower (one of the most important hotel room features, in my opinion), was clearly missed. The plastic floor portion was just pain dirty to the point where I doubt it could actually be cleaned without a hand sander. There was mould in a few areas. It basically was a "cabin-at-the-lake" shower. Photos included. I showed the photos to the front desk. They suggested I email it to the hotel. I'll see if I have time.

Bed was reasonably comfortable. Pillows same. Could not open the sliding doors to the balcony. Jammed or something.

Breakfast was OK. Not great, not poor. A few hot selections of middling quality. You could ask for an omelet, pancake or waffle which I did not have time for.

Conclusion: The shower was a significant turnoff, as was the overall old school design. I would not stay at this property again in the Houston area as there is too much to choose from at this price point.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ron O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, March 3, 2014
Thank you for sharing your comments of your most recent stay at the Crowne Plaza Suites near Sugar Land. We apologize for the inconvenience you were caused during your stay. We have shared your comments with our engineering, restaurant and housekeeping departments. I can assure you we have proactively solved this issue with the bathroom floor and shower area. Our Sierra Grille restaurant menu has a plethora of options including an international variety of omelettes, a hot buffet or several menu additions. Our entire staff feel confident our suites are competitive with any hotel in our area. Our two room suites featuring a living room, separate bedroom, and kitchenette area. The suites are spacious and designed to allow for an excellent guest experience. We know you have several travel options available but hope to see you on your next visit.

Sincerely,
Front Office Manager
Kareem S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Property: Crowne Plaza Suites Houston - Near Sugar Land
Address: 9090 Southwest Fwy, Houston, TX 77074-1503
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Houston
#90 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza

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