This is my second visit to this Hotel and while I really liked my first stay, they have out done themselves. I travel extensively and I can honestly say that have not experienced this high level of customer oriented service anywhere else. The check in process was superb and since I am an IHG rewards member they really rolled out the red carpet for me. From all the upgrades including a personalized welcome from the Manager, to the free pull on the slot machine where I won 1000 complimentary points,
I felt like royalty and felt that my business was truly appreciated by the entire staff. I was called by name at EVERY interaction from front desk to the Restaurant staff including the person who cleaned my room ! I wonder how they all knew my name.. regardless it definitely shows that someone on the top who understands great guest service is turning the knobs and the staff has bought into it and delivering excellent service.
My King Suite was spotless and I really enjoyed the super fast internet service which was free and a lavish breakfast buffet was included in my rate which was a big plus. I also liked the few exclusive Rewards Member Parking right by the front door and every entrance. Overall an excellent stay and I will be sure to stay this Hotel each time I visit Houston.
- Official Description (provided by the hotel):
- The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more less
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- Also Known As:
- Crowne Plaza Suites Houston Southwest Hotel Houston
- Crowne Plaza Houston
- Houston Crowne Plaza