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“Beware of the parking lot”

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Crowne Plaza Suites Houston - Near Sugar Land
Ranked #116 of 508 Hotels in Houston
Chicago, Illinois
1 review
“Beware of the parking lot”
Reviewed August 20, 2013

Due to company policy this was an 'approved' hotel. Becasue of the price. The parking lot at 11pm was clearly not safe. Upon my arrival there was a vehicle with broken out windows. There were camera & warning signs all around the parking lot. I reported the broken out windows of the car to the front desk upon check-in. They said it had happened earlier in the day & that the police had been called.

The hotel itself is older, and as others have said, the windows are not good, and the sound from the freeway is not blocked & is quite loud at night.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marianne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, August 21, 2013
Dear Marianne

Thank you for letting us know of the issue you had with the communication from our Front Office staff regarding the vehicle in the parking lot which had a broken window. The referenced vehicle that was parked in the back of the hotel had arrived at the location with a broken window from another location not related in any way with the hotel. We were able to locate the rightful owner and he had asked us to get him a police report for insurance purposes.
We are proud to say that due to our strict security details for all our guests valuables we have not had a single incident of this nature for the past three years, and the safety and security of all our guests remains our top priority. I can however certainly understand how the statement made by our front desk agent would have placed doubts in your mind about the safety and security at our hotel. Please be assured that your business is never taken for granted at our hotel and necessary training has been given to the associate to circumvent this issue from happening again. We would like to make amends for the discomfort we caused you and encourage you to contact our General Manager. We are very confident that your next stay at our hotel will be much more enjoyable.

Sincerely,
Front Office Manager
Kareem Settles
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613 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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English first
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 17, 2013

We stayed at the Crowne Plaza Suites for one night and were very pleased with the service. We had pets with us, so were on a ground floor room with easy access outside in order to walk the dog. The noise level of our room was a bit loud because it was right off the parking lot and near the freeway. From the initial greeting at the front desk to check-out, everyone on the hotel staff was friendly and helpful. The price was great for what we received. The only issue we encountered was the restaurant, which seemed to be a bit understaffed in the kitchen. Food was DELICIOUS, but very slow to arrive, and our server was a bit unclear on the concept of a Caesar salad! :)

Room Tip: If you're traveling with a dog, the ground floor rooms have a sliding glass back door with easy...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, August 21, 2013
Dear Jebwhite,

We are pleased that you enjoyed your most recent stay with us. We understand the value of pets to our guests. We also have shared your comments with our restaurant servers. We hope to see you soon on your next stay. Thank You for choosing our hotel.

Sincerely,
Front Office Manager
Kareem Settles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2013

Stayed for 5 nights and got a great price on the room. Liked the suite style rooms that felt spacious for a longer stay and allowed us to put our 7 year old to bed while we stayed up. Hotel was convenient for the attractions we did on the Houston city pass including museums, NASA and Kemah boardwalk. Also close to the Galleria mall. There was a problem with the room we were initially given and the front desk staff volunteered a very generous comp to make up for it - great customer service. Restaurant in the hotel was very reasonably priced but there are also plenty of other dining options in the area including an Olive Garden and Saltgrass steakhouse right next door. Small business center in the hotel was great as it allowed me to print out a couple of things I needed. WIFI internet access was free as was parking.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, August 21, 2013
Dear Matt C,

We are pleased to hear that you enjoyed your stay with us. Your comments are music to our associates ears. We hope to see you soon on your next visit. Thank You.

Sincerely,
Front Office Manager
Kareem Settles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2013

My wife and I highly recommend this hotel. Although we arrived at a late night hour, we received excellent service from the associates. The hotel is very clean, organized, and the staff is neat, clean, and very courteous. We stayed on the Executive Level suite, and we were impressed how spacious it was. Nice place for company meetings and conferences. We like the layout of the hotel as all the rooms face the open floor area. Nice bar and restaurant as well. - D. Salang

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dinno S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, August 21, 2013
Dear Dinno S.,

We are very excited that you enjoyed your stay with us! Our hotel goal is to exceed each and every guest expecations. We are glad to hear you had a great experience! We hope to see you soon on your next visit. Thank You.

Sincerely,
Front Office Manager
Kareem Settles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2013

I visited Houston for a conference at GRB convention center with a friend. I couldn't find any hotels close to downtown under $350 a night. I came across this hotel offering a suite for less than &150. It is about 20 minutes from convention center and I didn't hit any major traffic. Parking is free at this hotel. The receptionists were extremely nice and helpful, always smiling and very accommodating. They offer free shuttles to anywhere within 10 miles radius, and Galleria is that close!). The room was huge!! 2 queen beds, a living room with fridge, sink, coffee maker, and a pull out sofa bed too!! Our stay was great and I will def go back there next time.

Room Tip: Rooms on 8th floor are in the quiet zone. Buy the breakfast deal online and it is worth it.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HOV76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, August 8, 2013
Dear Chefdimo,

Thank you so much for reviewing our hotel. I'm thrilled that you were able to stay at our hotel and get a great deal. We appreciate the comments regarding our staff, shuttles, and hope to get your continued business when return to Houston. Thanks again for staying with us, we truly appreciate it.

Sheldon G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2013

This is by far one of the best, if not the best, places to stay when visiting Houston. It is family-friendly and still accommodating to the business traveler. Very clean environment, with a nice bar and dining area. Breakfast IS NOT the typical continental breakfast - guests have the option of eating from the HOT BUFFET or have something custom made. AWESOME!

Room Tip: All room are good rooms. However I would advise you to join the hotel club for upgrades.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VAuguste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, August 8, 2013
Dear VAuguste,

Thank you so much for your review of our hotel. I'm very happy to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your comments. We'll make sure we pass on your comments to each department and hope to see you'll again soon.

Thank you,
Sheldon G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri City, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 25, 2013

In for a business trip, my sister asked me about good places to stay close to our side of town. I have always had good experiences at this Crowne Plaza, so I suggested this location. They all had nothing but positive comments about the hotel. Very clean, the rooms were large and very comfortable and the staff were all very friendly. They said they would absolutely stay there again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bill q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review, August 8, 2013
Dear Bill Q,

We want to thank you for your recent stay and for sharing your comments with us. Our entire staffs greatly appreciate your compliments. I will pass on these comment and we look forward to seeing you'll again soon.

Thank you,
Sheldon G.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Property: Crowne Plaza Suites Houston - Near Sugar Land
Address: 9090 Southwest Fwy, Houston, TX 77074-1503
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Houston
#90 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza

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