I stayed at the Crowne Plaza with my elderly parents, we traveled quite a long way for apts. with MD Anderson.
We were very tired (and probably a little grumpy) upon arrival, the Front Desk Manager (Kareen) noticed my elderly parents promptly and helped them to a seat in the lobby waiting area, which is very nice! He then checked us into a first floor handicapped room. During this process he offered to sign us up for priority club and gave us a goody bag!
The room was great! My parents were able to get around the large suite, which was fully equiped for the handicapped. The walk in shower and hand rails were such a blessing!
The location of our room was a short walk to the Front desk, the cafe, and the exit. This was so wonderful for my parents.
We did eat in the cafe, Our server was very professional and made small talk with my Dad. The omelets were very good! We ordered room service for dinner, which arrived promptly and hot. The room service attendant called our room within an hour and came to retrieve the dirty tray. This was so nice! He left us with a pitcher of iced water so that my parents could take thier medication.
The nice Cleaning Lady was working in the lobby when I ask her for extra pillows and an extra blanket for my Mom. She promptly left what she was doing, walked me to the front desk, where they informed me that the items would be sent to my room. Within minutes the same Cleaning Lady was at the door with the items. She had a very unique name which I am not sure how to spell (Mutaamaz?). The service was just all around wonderful! I have never experienced anything like it. A lot of the time, hotel staff tends to make a person feel guilty for asking for anything extra. NOT this one! I didn't even feel compelled to start out with "I am sorry to bother you, but...)! They approach you with a smile and deliver with a smile, asking if anything else is needed! This was the general attitude throughout the hotel and our stay! It really was so nice!
In my opinion, the hotel was very clean, very well staffed and very accommodating. We will be staying here with every MD Anderson appointment. We wouldn't even consider another hotel because the staff is friendly and willing to help with anything and everything they can.
We did not need to utilize the hotel shuttle service, however it was offered to us which is such a huge bonus! My parents will be able to get around should I not be able to accompany them in the future.
A big thank you to Crowne Plaza, as the only child of ailing parents I can honestly say YOU GUYS ARE THE BEST!
- Official Description (provided by the hotel):
- The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more less
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- Also Known As:
- Crowne Plaza Suites Houston Southwest Hotel Houston
- Crowne Plaza Houston
- Houston Crowne Plaza