I spent 2 nights at the hotel with my wife and 3 months old son. My first impression of the hotel is that it needs to improve the service. Per hotel reservation notice, the check-in time is 2 pm. Despite arriving at 4 pm, my room was not ready.
For me, this is not acceptable for the hotel with Marriott name. Upon settling in to our room, we found a bottle of cleaning liquid left behind by the cleaning staff. They must be in the hurry to cleaning up our room.
Another let down for us is the bed. It is too soft and both my wife and I had a back pain after spending a couple of hours on the bed. She had to move to the sofa bed while I spent the night on the floor. This is one of the worst bed we have experienced in our travel.
Saving graces for the hotel are the location and the property. Our ocean view room is great. But that's about it. We'll give Novotel a try next time around this area.
- Official Description (provided by the hotel):
- 205 Room international hotel on the beachfront. Offers 3 restaurants, 2 bars, 1 coffee/pastry shop, fitness center, Quan Spa with 8 treatment rooms, underwater music in our island view pool, 140 meter lagoon pool and dual waterslides with an aquarium. Children can access Kids' Club and kids' raindance pool. For groups, we have a grand ballroom for 340 people, 5 meeting rooms and several outdoor spaces to enjoy functions at manicured lawns or at the beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Ctrip TA, Expedia, Priceline, Agoda, Hotels.com, Hotwire, Orbitz, Travelocity, Cancelon and TripOnline SA so you can book your Rayong Marriott Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.