Me, my husband and sons aged 17yrs & 13yrs and daughter aged 4yrs stayed here for 3 nights 23rd-26th March. Overall a very nice (if very large) hotel.
Ten minute walk from the Parks if you leave by the rear entrance (by the restaurants on the Ground Floor which takes you past Lake Disney).
Shuttle had arrived just before us as we chose the 10-minute walk from the train station, so check in queue was very long and lobby area manic. But it actually took just 20 mins before it was my turn to be checked in. I inquired about an upgrade to GF rooms but was told there were none available. Not much information given at check-in which only took a few minutes, just handed an EMH program, hotel plan and asked what time I wanted to book breakfast. I was advised this could subsequently be changed if required.
As a family of 5 we had to book two rooms. After reading reviews on here we chose to pay the extra for Montana Rooms which are in the main hotel. I had requested interconnecting rooms and this was accommodated. However, we were given rooms 3270 & 3272 on the third floor. Avoid these (and subsequent rooms above) as they overlook the airport & shuttle bus bays in front of reception! The noise from engines constantly running and guests arriving and pulling their suitcases across the pavement is very loud as the double glazing is original and offers little sound insulation. Room 3272 was especially badly affected by noise at it was dual aspect to the front and side, both of which had bus bays beneath them.
Also, I had expected both rooms to have 2 x double beds but only one did, the other had a King bed. This wasn't ideal as our daughter obviously needed to be in the same room as me & my husband given her age, so my sons had to have the 'King' room and so share a bed which led to unwelcome messing around well into the night! So to avoid this I would specifically request what bed arrangement you require. Also, my sons soon worked out their interconnecting door was lockable from their side and we couldn't open it from our side (there are dual-doors). They could also lock the front door and so lock us out even though we had a key for their room! Fun and games. But the sound-proofing between the rooms was good and we weren't disturbed by TV or other noise from rooms either side.
Otherwise, the rooms were spacious, clean, (yes, they hoovered under the beds unlike previous reviewers found), freshly decorated and newly carpeted. They were and equipped with 2 or 4 x glass tumblers, chocolate coins, 2 x shower gels, facial & body soap bars (only replenished with one each day though). Fresh towels every day. Drying line over bath very handy. Hairdryer not very powerful so take your own if you need fast drying or high heat! I took kettle, mugs & tea spoons with own supplies of tea/coffee/sugar. Couldn't buy milk at station nor any of the Disney shops or hotels (!) - but did find some individual portions on the Redwood Bar counter (in the evenings only) which was enough for my morning cuppa!
A big hit with the kids. Located outside of main hotel through covered walkways so feels cold when walking back with wet hair! Towels and lockers free of charge. Loads of arm bands, floats etc. Small ankle-deep section for babies. A few loungers and chairs at poolside and a small spectator area on dry-side of pool. Changing facility is wholly inadequate and very cramped with only two individual cubicles - change before you go down. Only three shower cubicles, but they have shower gel dispensers so no need to take your own. There is also a baby change station. Pool depth is 4ft 7ins throughout so kids under 12 can't stand up which is a bit of a shame as the slide is geared towards those of Primary age. Temperature was on the cool side at 28 degrees, spa was 35 degrees. The spa is very large as it can accommodate 15 people. It operates independently for 15 mins at a time but then stops for 15 mins. It isn't the most peaceful though as it is next to the exit from the slide! It can only be accessed through the pool so it feels very chilly when getting out of the spa to access the loungers or changing rooms! Spa wasn't working on one day.
You choose your breakfast time at check in for the whole time and are given cards with a 15 min slot printed on them. You can change these later if you wish but the 7.30 - 8.30 slots go very quickly and it's almost impossible to change for these times once these slots are gone. We didn't fancy the early rise or the bun fight associated with it so took advantage of Early Morning Hours (EMH - see my Trip Report in the Disneyland Paris Forum for more details) in the Park between 8.00am & 10 a.m and returned to hotel for a 10.00 - 10.15 breakfast slot. Much quieter at this time. No queues except on Wednesday for some unknown reason? All items still being replenished at 10.30am. Breakfasts were of a good standard with good selection of ham, chicken breast, two hard cheeses, spreadable cheese, olives, 5 types of cereals, 3 types of bread rolls/ciabattas, toast, jams, croissants, pain au chocolat, yoghurt. Drinks were apple or orange juice, coffee, tea, hot chocolate
Character greets in hotel
These were at 8 a.m until 11 a.m at half hourly intervals. Minnie & Eeyore on 24th; Goofy & Pluto on 25th; Mickey & Minnie in Safari dress on 26th - queues for the latter were very long, for the others only 5 mins. There is a professional photographer there but you can also take your own photos. Take a camera to breakfast or when leaving the hotel as you may hit lucky like we did when passing and found only 1 or 2 in the queue.
Beaver's Creek (the table service restaurant) was closed for dinner during our visit but both restaurants were open for breakfast. We had Half Board plus plan and ate dinner at Hunters Grill in the hotel as well as Walt's & Plaza Gardens . Walt's was the best as it was table service, quiet and excellent food in terms of good quality and also quantity. Wide choice at the other two which are both buffet service and also good quality food but they are much noisier places to eat and dare I say it a little 'school canteen-ish' in that it is very busy and tables are so close together unless you have a seat around the periphery. As a family of 5 we were always allocated large tables which did seem to be located on the edges of the restaurant but the tables in the middle were too close together for comfort.
Staff - the attitude of most of the staff is indifferent at best, down-right rude in some cases. Someone needs to tell them that a smile costs nothing and goes a long way. I made an effort with albeit schoolgirl French but it made no difference. Only a handful really enter into the spirit of Disney and respond in a friendly, helpful manner and dare I say it, try to provide some atmosphere and magic. This goes for hotel and park staff.
Evenings - With a young daughter, early nights are a must for us. But with two teenage boys this can be a problem! So they played pool in the evening as there are two tables by the bar. But this costs 4 euros a turn! And of the six cues available, only two had cue tips. Bar staff just shrugged shoulders when we asked if there were any other cues available. They just couldn't care less.
This is at 11 a.m. However, on our last day we went to breakfast at 10 a.m and took the bulk of our luggage to the 'left luggage' room, only to return at 10.30 to find the cleaners changing and cleaning the room ready for the next guests! We had not checked out. When I explained this and said we needed to use the bathrooms and also check drawers etc they huffed and puffed then waited outside until we had finished! This really annoyed me. So be warned and put a 'do not disturb' sign on your door on your morning of departure!
I have previously stayed at the Cheyenne & Santa Fe and found this hotel to be much better located as it is a good 10 minutes closer to the parks and also the facilities/rooms are better.
- Official Description (provided by the hotel):
- Détendez-vous dans ce lodge à la fois douillet et très confortable, directement inspiré des parcs nationaux américains. Au Disney's Sequoia Lodge, les parcs ne sont qu'à 15 minutes à pied et encore moins avec la navette gratuite. ... more less
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- Also Known As:
- Disney`s Sequoia Hotel Marne-La-Vallee
- Disneys Sequoia Hotel
- Disneys Marne La Vallée
- Disneys Sequoia Lodge