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“Good location, accommodation & facilities - Montana Room”

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Disney's Sequoia Lodge
Ranked #1 of 1 Hotels in Coupvray
Certificate of Excellence
Reviewed March 27, 2014

Me, my husband and sons aged 17yrs & 13yrs and daughter aged 4yrs stayed here for 3 nights 23rd-26th March. Overall a very nice (if very large) hotel.

Location
Ten minute walk from the Parks if you leave by the rear entrance (by the restaurants on the Ground Floor which takes you past Lake Disney).

Check-in
Shuttle had arrived just before us as we chose the 10-minute walk from the train station, so check in queue was very long and lobby area manic. But it actually took just 20 mins before it was my turn to be checked in. I inquired about an upgrade to GF rooms but was told there were none available. Not much information given at check-in which only took a few minutes, just handed an EMH program, hotel plan and asked what time I wanted to book breakfast. I was advised this could subsequently be changed if required.

The Rooms
As a family of 5 we had to book two rooms. After reading reviews on here we chose to pay the extra for Montana Rooms which are in the main hotel. I had requested interconnecting rooms and this was accommodated. However, we were given rooms 3270 & 3272 on the third floor. Avoid these (and subsequent rooms above) as they overlook the airport & shuttle bus bays in front of reception! The noise from engines constantly running and guests arriving and pulling their suitcases across the pavement is very loud as the double glazing is original and offers little sound insulation. Room 3272 was especially badly affected by noise at it was dual aspect to the front and side, both of which had bus bays beneath them.

Also, I had expected both rooms to have 2 x double beds but only one did, the other had a King bed. This wasn't ideal as our daughter obviously needed to be in the same room as me & my husband given her age, so my sons had to have the 'King' room and so share a bed which led to unwelcome messing around well into the night! So to avoid this I would specifically request what bed arrangement you require. Also, my sons soon worked out their interconnecting door was lockable from their side and we couldn't open it from our side (there are dual-doors). They could also lock the front door and so lock us out even though we had a key for their room! Fun and games. But the sound-proofing between the rooms was good and we weren't disturbed by TV or other noise from rooms either side.

Otherwise, the rooms were spacious, clean, (yes, they hoovered under the beds unlike previous reviewers found), freshly decorated and newly carpeted. They were and equipped with 2 or 4 x glass tumblers, chocolate coins, 2 x shower gels, facial & body soap bars (only replenished with one each day though). Fresh towels every day. Drying line over bath very handy. Hairdryer not very powerful so take your own if you need fast drying or high heat! I took kettle, mugs & tea spoons with own supplies of tea/coffee/sugar. Couldn't buy milk at station nor any of the Disney shops or hotels (!) - but did find some individual portions on the Redwood Bar counter (in the evenings only) which was enough for my morning cuppa!

The pool
A big hit with the kids. Located outside of main hotel through covered walkways so feels cold when walking back with wet hair! Towels and lockers free of charge. Loads of arm bands, floats etc. Small ankle-deep section for babies. A few loungers and chairs at poolside and a small spectator area on dry-side of pool. Changing facility is wholly inadequate and very cramped with only two individual cubicles - change before you go down. Only three shower cubicles, but they have shower gel dispensers so no need to take your own. There is also a baby change station. Pool depth is 4ft 7ins throughout so kids under 12 can't stand up which is a bit of a shame as the slide is geared towards those of Primary age. Temperature was on the cool side at 28 degrees, spa was 35 degrees. The spa is very large as it can accommodate 15 people. It operates independently for 15 mins at a time but then stops for 15 mins. It isn't the most peaceful though as it is next to the exit from the slide! It can only be accessed through the pool so it feels very chilly when getting out of the spa to access the loungers or changing rooms! Spa wasn't working on one day.

Breakfast
You choose your breakfast time at check in for the whole time and are given cards with a 15 min slot printed on them. You can change these later if you wish but the 7.30 - 8.30 slots go very quickly and it's almost impossible to change for these times once these slots are gone. We didn't fancy the early rise or the bun fight associated with it so took advantage of Early Morning Hours (EMH - see my Trip Report in the Disneyland Paris Forum for more details) in the Park between 8.00am & 10 a.m and returned to hotel for a 10.00 - 10.15 breakfast slot. Much quieter at this time. No queues except on Wednesday for some unknown reason? All items still being replenished at 10.30am. Breakfasts were of a good standard with good selection of ham, chicken breast, two hard cheeses, spreadable cheese, olives, 5 types of cereals, 3 types of bread rolls/ciabattas, toast, jams, croissants, pain au chocolat, yoghurt. Drinks were apple or orange juice, coffee, tea, hot chocolate

Character greets in hotel
These were at 8 a.m until 11 a.m at half hourly intervals. Minnie & Eeyore on 24th; Goofy & Pluto on 25th; Mickey & Minnie in Safari dress on 26th - queues for the latter were very long, for the others only 5 mins. There is a professional photographer there but you can also take your own photos. Take a camera to breakfast or when leaving the hotel as you may hit lucky like we did when passing and found only 1 or 2 in the queue.

The restaurants
Beaver's Creek (the table service restaurant) was closed for dinner during our visit but both restaurants were open for breakfast. We had Half Board plus plan and ate dinner at Hunters Grill in the hotel as well as Walt's & Plaza Gardens . Walt's was the best as it was table service, quiet and excellent food in terms of good quality and also quantity. Wide choice at the other two which are both buffet service and also good quality food but they are much noisier places to eat and dare I say it a little 'school canteen-ish' in that it is very busy and tables are so close together unless you have a seat around the periphery. As a family of 5 we were always allocated large tables which did seem to be located on the edges of the restaurant but the tables in the middle were too close together for comfort.

Staff - the attitude of most of the staff is indifferent at best, down-right rude in some cases. Someone needs to tell them that a smile costs nothing and goes a long way. I made an effort with albeit schoolgirl French but it made no difference. Only a handful really enter into the spirit of Disney and respond in a friendly, helpful manner and dare I say it, try to provide some atmosphere and magic. This goes for hotel and park staff.

Evenings - With a young daughter, early nights are a must for us. But with two teenage boys this can be a problem! So they played pool in the evening as there are two tables by the bar. But this costs 4 euros a turn! And of the six cues available, only two had cue tips. Bar staff just shrugged shoulders when we asked if there were any other cues available. They just couldn't care less.

Check out
This is at 11 a.m. However, on our last day we went to breakfast at 10 a.m and took the bulk of our luggage to the 'left luggage' room, only to return at 10.30 to find the cleaners changing and cleaning the room ready for the next guests! We had not checked out. When I explained this and said we needed to use the bathrooms and also check drawers etc they huffed and puffed then waited outside until we had finished! This really annoyed me. So be warned and put a 'do not disturb' sign on your door on your morning of departure!

I have previously stayed at the Cheyenne & Santa Fe and found this hotel to be much better located as it is a good 10 minutes closer to the parks and also the facilities/rooms are better.

Room Tip: Avoid rooms 3270 & 3272 on the third floor (and subsequent rooms above) as they overlook the air...
See more room tips
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank VOB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,475 - 2,481 of 8,599 reviews

Reviewed March 27, 2014

Traveled here with my boyfriend at the end of January and stayed Wednesday-Friday. We used the VEA shuttle bus from CDG airport which was easy to find and took us straight to the hotel door. Even though we arrived at 10am (we didn't expect our room to be available until 3pm) the room was ready and we checked in with ease. Our room was a standard room in "Yosemite lodge" which is away from the main building but close to the pool. The walk to the main building was nice as it was like walking through a forest! When we booked we specifically asked for a king sized bed (they gave us the choice between 1 king or 2 doubles) but when we opened the door there were 2 doubles. This didn't really bother us though. The room as quite basic but was nicely decorated and had everything we needed. The only thing I would say is that there was no kettle in the room so we couldn't make a hot drink if we wanted to (it was cold and wet weather when we stayed so would've been nice!) Other than that the room was fine, there's also a little safe which was handy to keep passports etc in. The pool was very nice, the outdoor bit was closed as it was January but the indoor section was very nice. The slide was fun and the jacuzzi was lovely! The main building itself it nicely themed and is warm and cosy. There is a shop selling all the usual Disney themed things, a bar (which is VERY expensive), the two restaurants (also quite expensive) and an area to meet characters in the mornings. We ate breakfast each morning we stayed, the choice wasn't great for a continental breakfast but it was adequate. A plus was that characters walked around during breakfast time! Unfortunately the time slots we were given were 7.30am both days so we had to be up early. But we went back to the room afterwards before heading to the parks. The hotel is situated a 5-10 minute walk away from the Disney village area so easy access to the shops and other restaurants, the parks are then past that so probably a further 3-5minute walk from the Disney village. We didn't use the shuttle buses to the parks as we didn't feel the need due to the short walk.
Overall we had a fantastic time and really didn't want to leave so soon!

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Megan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

Upgraded to golden forest lounge - used it for breakfast and afternoon tea and took water from here to our room when we arrived back after fireworks at 10.30. Lots of characters at breakfast. Continental breakfast. Lovely afternoon tea with cakes and fruit.

Rooms on sixth floor clean and had everything we wanted. Overlooking front of hotel - might have been better looking over the lake but didn't matter really. If you want a view ask for room overlooking lake. 5-10 minute walk from the park.

Staff very helpful at all times. Concierge booked river view table at blue lagoon.

Room Tip: If a view is important ask for room overlooking lake
See more room tips
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MBA1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014 via mobile

Stayed here 3 nights all was well for what we used of it, check in was smooth room ready when we arrived around 1 we stayed in the lodges which were nice we were right next to the pool which is fantastic! Booked breakfast for 7.45 on the 3 morns we only ate there 1 as kids were sleepy and it was no hassle for me to go in grab a bit of fruit yougurt and breads for the room on the other 2 mornings! Had dinner here one night was ok not so much if u have fussy eaters! Didn't use bar but looked nice the atmosphere theme grounds and cleanliness of the hotel was fab! Would defo return perfect location for parks short stroll through nice grounds around the lake and through the village!

Stayed: March 2014
1  Thank Deirdre N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2014

Rated 3 star but feels like a 4. Rooms have recently been updated. Spacious and clean. Check in staff can be a little off hand . They don't always have the Disney happy feel that you get in the US counterparts. An uneventful stay. On the down side prices in the bar are expensive and service can be very slow.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dejmurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

Hotel is based on a mountain lodge & has a huge fireplace in the bar area. This is the 2nd time I've stayed in this hotel. It is a 10 min walk through the village to the parks & also from the Station (Marne-la-Vallée/Chessy). We opted for an early breakfast (7.30am) so we could avail of the extra magic hrs in the park. Continental buffet - cold meat, cheese, bread, cereal, fruit salad, fruit juice, yoghurt etc. everything was well stocked. Admittedly we did take a few items (yoghurt, fruit salad, cheese) for the kids to eat for lunch as the options in the park extend to chips, burgers, hot dogs etc.
The hotel shop was closed for renovations.
Our room was a Montana room - 2 double beds, nothing fancy but fit for purpose, we basically only slept there, after all ur at Disney. Safe in the room. Take ur own hairdryer, there is one in the room but u could blow harder! TV with Disney channels. No tea or coffee facilities in the room. Fresh towels every day.
Swimming Pool which I think is open until 10pm, was good for kids in the evening, they have armbands & floats available if u need them. Towels are supplied at the pool reception.
They now offer a service at a cost of €11 where they will leave ur luggage back to their kiosk at train station, was great we got longer in the park on the day of our return. The bar prices were expensive, but ur not there to drink alcohol. Although a 500 ml Bottle of water at bar €3.95!
There is an opportunity to meet characters in the hotel, although we didn't stop for this, we went to Cafe Mickey instead.
Free WiFI throughout the Hotel, extends to the rooms.

Stayed: March 2014
4  Thank Keri-McG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2014 via mobile

This hotel is a 10 min. walk from the park and has normal rooms, nothing fancy or special, I think this hotel is almost as good then New York next door (specially because they upgraded all the rooms during 2012 and 2013). But at a cheaper price. Breakfast is good but can be crowded and a long way. Service is good for a Disney hotel.

Stayed: March 2014, traveled as a couple
1  Thank Crazyguy010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Sequoia Lodge

Address: 1 Avenue Robert Schuman, 77700 Coupvray, France
Location: France > Ile-de-France > Seine-et-Marne > Coupvray
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Coupvray
Price Range: $149 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Disney's Sequoia Lodge 3*
Number of rooms: 1011
Official Description (provided by the hotel):
Détendez-vous dans ce lodge à la fois douillet et très confortable, directement inspiré des parcs nationaux américains. Au Disney's Sequoia Lodge, les parcs ne sont qu'à 15 minutes à pied et encore moins avec la navette gratuite. ... more   less 
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Also Known As:
Disney`s Sequoia Hotel Marne-La-Vallee
Disneys Sequoia Hotel
Disneys Marne La Vallée
Disneys Sequoia Lodge

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