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“no cold water”
Review of Ramada Hewitt

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Ramada Hewitt
Ranked #2 of 2 Hotels in Hewitt
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“no cold water”
Reviewed August 20, 2014 via mobile

The room was agood size. Warm in room. No cold water for showers, even on cold water setting. Pool was large and hot tub comfortable. Breakfast was very good, waffles in the shape of texas was very good.

Stayed August 2014, traveled with family
Helpful?
1 Thank joann b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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432 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Italy, Texas
Level Contributor
178 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 10, 2014

Upon arrival, the front desk was confused and took several minutes to find a clean room even though we were 2 hour past check-in time. (uh-oh) The room was large, but very sparse. No real décor or attempt at design. Bed was okay, but pillows were flat. (Uh-oh)There was a fridge, microwave, and tea/coffee pot.
The air conditioner could not keep up with 100 degree heat. We slept with only a sheet and were still uncomfortable. (Uh-oh)The room would have greatly benefitted from a ceiling fan.
The indoor pool was okay, but desperately needed many cosmetic touch-ups. (Uh-oh)Even under $100, we wont be back.

  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HieuRamada, General Manager at Ramada Hewitt, responded to this review, August 19, 2014
Dear Barry,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Waco area.

Sincerely,

Hieu Tran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2014

My wife and I planned a Saturday and Sunday night at this hotel. The hair dryer did not work, the safe did not work, the phone did not work, and the cleaning person did not work. When I informed the lady at the front desk about the hair dryer, I was told there was nothing she could do about that because the people who changed them out did not work on weekends. THERE WAS NO APOLOGY FROM HER, only excuses. We wanted to use the safe so my wife would not have to bring her purse while touring the area, but since it did not work she was forced to bring it along. When we returned around 6:30 Sunday from our outing, we discovered there was no coffee for the next day, as well as a few other things. I picked up the phone to call the front desk to inform them of this, but the phone DID NOT WORK! When I went down to the front desk to get coffee packets for the next morning, I informed the 2 young men behind the counter what I needed, letting them know that the coffee pot and mug were not cleaned, and the old coffee packet was still where I had placed it. One man then asked if I had put out the do not disturb sign so they would not come in. I the let him know that someone was actually there because they left the ICE BUCKET on the floor keeping the bathroom door open. He gave me my coffee, again, NO APOLOGY FROM EITHER OF THE 2 MEN.
So, no hair dryer, as advertised, no safe, as advertised, no coffee, as advertised, no phone, as advertised, and no cleaning, as advertised.
We will not use Ramada again.
John

Room Tip: I'm not sure, I can't pick very well myself.
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  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HieuRamada, General Manager at Ramada Hewitt, responded to this review, August 8, 2014
Dear Theresa,

Thank you for your constructive feedback regarding your recent stay with us. I cannot say how sorry I am for the perception we portrayed while you were with us. Our goal is to provide every guest with uncomplicated and friendly services. This was not the case during your stay with us.

I would much like to disucuss your experiences in greater detail. I have sent you a private email about this matter.

Again I want to apologize for the experiences you encountered in our hotel during your recent visit.

Warmest Regards,
Hieu Tran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hewitt hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 24, 2014

I don't know who inspected this hotel, but it certainly not Ada compliant. The handrails are too high, I'm six foot tall and cannot hang my arm to hold onto the handrails. Also, my room didn't come with a refrigerator as advertised and staying there for a extended period of time, I need a fridge. When I told the front desk, they shrugged and claimed they were booked up so I probably could not get one in my room. I will not be going back to this hotel. It's also kind of falling apart.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Masongates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HieuRamada, General Manager at Ramada Hewitt, responded to this review, July 25, 2014
Dear valued guest,

Thank you for your recent visit with us! I'm sorry that you had the overall experience as you wrote - as you can see from most of our other reviews, the specifics that you pointed out are simply not the norm, and it saddens me that you had such a visit. I would be happy to work with you personally on a return trip, so that you can have a more typical Ramada experience - one that leaves you with only fond memories. I sincerely hope to hear from you.

Kind Regards,
Hieu Tran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Hewitt

Property: Ramada Hewitt
Address: 778 Sun Valley Blvd, Hewitt, TX 76643
Phone Number:
Location: United States > Texas > Hewitt
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Hewitt
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Hewitt 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the New Ramada Hotel located in Hewitt, Texas, near Waco and Baylor University. Each beautiful room features contemporary decor, 32 in HD flat screen TV, free WiFi so you can do your thing and leave the rest to us at this new Ramada. Enjoy the free Deluxe Continental Breakfast for each registered guest. Kids under-18 stay free in the same room, same bedding, with the adult that they accompany. If you are traveling to Waco for a Baylor University Parents Weekend, Baylor Graduation, Baylor Bears Football or other Baylor event, the Hewitt Ramada is close enough to the Baylor campus for you to enjoy the event and have some free time. We are located only 1 mile away from the Hillcrest Hospital. We are not pet friendly and only accept ADA certified pets. ... more   less 
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