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“Great value and location”
Review of Super 8 Greenville

Super 8 Greenville
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Super 8 Greenville
Ranked #6 of 12 Hotels in Greenville
Reviewed June 14, 2013

Our room was clean and ac was wonderful .The staff was friendly
and helpful for our week long stay .If all Super 8 motels are like this then I would recommend them to everyone on a budget. The exercise room was handily located near the pool and the washer and dryer was a convenience.

  • Stayed: June 2013
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Thank Pam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin P, Manager at Super 8 Greenville, responded to this reviewResponded November 18, 2013

Thank you for your wonderful review of our Super 8 Motel here in Greenville, Tx. We appreciate the kind remarks. We hope to see you again when your are traveling in our area.

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76 - 82 of 99 reviews

Reviewed May 28, 2013

My wife and I stayed at this motel in part because of the positive reviews we had read earlier and the fact that it was pet friendly. We figured it'd be nicer than staying at Motel 6 but I doubt the experience was that much better than it would've been at the Motel 6. First of all, going into it, I knew there was a pet fee which I thought was a bit high but thought it'd be worth it for what was supposed to be a nice, comfortable motel. I noted on the reservation that we had 2 dogs so there'd be no confusion. When we got to the motel we were given the keys to a room that hadn't been cleaned and we had to ask to change rooms. The next room at least had been cleaned but the mattress was so uncomfortable that it was like sleeping on a rock. Because of that it took hours to be able to actually get any sleep. When we finally were able to get anything resembling sleep, the phone rang at 6:30am and it was the manager at the front desk. Of course he'd woken us up and we never requested a wake up call. The manager asked if my name was Mr. David and I said yes and then he hung up on me. My wife called back to see what the problem was and he told her that "they forgot to charge us a pet fee". He asked about how many dogs we had and she told him and she also asked why he called at 6:30am. He tried to tell her I had just been in the lobby getting coffee when of course I was asleep the whole time so I hadn't been anywhere. I got dressed and went to the lobby and asked about why he woke us up and he told me that he called because he was "trying to protect the breakfast". He claimed people from neighboring hotels came over frequently to steal the breakfast and they have to protect it. He said someone came into the office saying they were staying in room #108 which was the room we were put in at first before having to move to the next door room because #108 was dirty. I guess then the guy told him that he was from room #109 but couldn't tell him what his name was so he had to call our room to be sure that I wasn't being a victim of fraud? He also went on to say in addition to having problems with breakfast being stolen that they also have problems with complete strangers knocking on guests doors and harrassing them. So all things considered this place seems very unsafe going by what he said and also from the things we saw going on around the area at night. The manager was very unapologetic and when I got in touch with the general manager, the only thing he offered was 10 percent off a future stay and he was equally unapologetic and making excuses for the manager. Of course this is a family run motel where even when the family is wrong, they're right and when the customers are treated poorly, it can simply be taken away with a few nonsensical excuses. I think sleeping in your car would be better and more comfortable than sleeping in this motel. The valuable breakfast than had to be protected by the way, was a few pastries and some coffee. Typical continental breakfast, nothing fancy but I guess they find it fancy enough to give you an unwelcome wake up call over.

Room Tip: Look elsewhere
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  • Stayed: May 2013, traveled as a couple
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1  Thank living4Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin P, Desk clerk at Super 8 Greenville, responded to this reviewResponded May 31, 2013

Again we are sorry your stay here was unsatisfactory. The manager did apologize for waking you up so early. He was only trying to protect you, our guest from fraudulent people trying to disguise themselves as our guests. Our breakfast is based on the requirements of the Super 8 Motel chain , in fact it is better than their requirments.

Our beds are Serta mattress's and are less than ten years old, We usually get very good reviews that they are comfortable. Unfortunately not everyone like a firm mattress, we are
sorry for your didcomfort.

We dealt with the houskeeper who claimed to have cleaned the first room you were sent to , I believe she was suspended for 3 days without pay.

Please let us apologize again and as stated before offer you a 10% discount for your next visit . Customer satisfaction is our main priority here at Super 8.

Thank you
Kevin Patel
Super 8
Greenville, Texas

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Reviewed April 24, 2013

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Super 8
Thank Charles A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kevin P, Desk Clerk at Super 8 Greenville, responded to this reviewResponded May 31, 2013

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Reviewed March 4, 2013

  • Stayed: February 2013, traveled on business
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Review collected in partnership with Super 8
Thank Linda H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kevin P, Desk Clerk at Super 8 Greenville, responded to this reviewResponded March 29, 2013

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Reviewed February 28, 2013

Everything was fine except for the EXTREMELY LOUD couple in the next room. We couldn't get any sleep until 4am when they finally decided to be quiet & sleep. It was a miserable night all because of this rude, inconsiderate couple.

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Super 8
Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin P, Desk Clerk at Super 8 Greenville, responded to this reviewResponded March 29, 2013

We really appreciate the great response you have given our Motel, We love when people enjoy their experience when staying with us and try to be helpful and pleasant to our customers. We are so looking forward to your next visit.

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Reviewed February 27, 2013

The king room was spacious with a very comfortable bed. The room came with a microwave, mini-fridge, coffee maker, ironing board, hair dryer, cable TV,and free internet. The staff is very friendly and accomodating. There's a very good authentic Mexican restaurant next door as well as two fast food across the street. There are also two convenience stores and a car wash. You can take your chances on one of the questionable hotels in the area or stay at a clean comfortable one like this and not take any hitchhikers when you leave.

  • Stayed: February 2013, traveled on business
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Thank GIDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin P, Manager at Super 8 Greenville, responded to this reviewResponded March 28, 2013

Hello GIDad!!!

Thank you so much for your positive comments about our hotel. We strive to make every guest stay a memorable one.

We look forward to serving you again the next time you come through Greenville.

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Reviewed November 28, 2012

Hotel is a bit hard to get to. Room doors are outside. Room had frig, microwave, hair dryer, shampoo. Bed was on the hard side for me, but husband thought it was ok. Room needs a little updateing, as some of the furnishing are dated. Room did have a clean smell when we entered. There were some dirty hand prints on frig and bathroom door that should have been wiped down. Some of the towels and washrags were stained. We just didn't use the stained ones. Our stay was not bad just not the best. There is also a Mcdonalds and Arbys right across the street. We did not try the breakfast. The main reason we stayed here is that they have smoking rooms and it's getting very had to find a smoking room in the newer hotels.

  • Stayed: November 2012, traveled with family
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1  Thank shineTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin P, Desk clerk at Super 8 Greenville, responded to this reviewResponded April 18, 2013

Thank you for your review, we appreciate all feed back on our motel. We understand how it can be confusing to navigate our service roads since they are one-way now, sorry for the inconvience. We try to stay on top of our house-keeping staff and the cleaning of the rooms. We apoligize for the problems you commented on and are on top of them. Once again thank you for making us aware of these things.

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Additional Information about Super 8 Greenville

Address: 5010 Highway 69 South, Greenville, TX 75402
Phone Number:
Location: United States > Texas > Greenville
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Greenville
Price Range: $65 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Greenville 2*
Number of rooms: 52
Reservation Options:
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Also Known As:
Super Eight Greenville
Greenville Super Eight
Greenville Super 8

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