I had wrote a review of this a few weeks ago and it was removed, so here is my second try.
Upon arriving at the Great Wolf I was pleased with the lobby and outside of the building. The whole thing was very nice. The person who checked me in was great.
We checked in around 2 pm and quickly went to the water park to let our kids play. We decided around 5 pm to go to the Rainforest Cafe to eat and realized that our vehicle had been stolen.
Let me just say that I do know that Great Wolf has no control over that (to a point), but my problem with the facility is the absence of security cameras in the parking lot. This is a place that encourages you to leave your possessions in your vehicle upon check in and after checking out so that you can enjoy the water park and there is NO ONE watching the parking lot and they have no cameras if something were to occur.
My husband was charged $10 that night by the hotel shuttle to go to a convenience store to replace some stolen items. ?!?!?!?!?
In addition, the security guy pretty much had a "What do you want me to do" attitude. Not ONCE did anyone from the Great Wolf contact us to see if we needed any help getting a rental or anything else. I didn't expect an engraved apology, but just checking on your guest would have been appreciated.
After sending them an email with my concerns about the absence of security in the parking lot after they encourage people to leave their belongings in a locked vehicle (as was ours when it was stolen) I was told that security cameras would cause a lot of additional things to come into play. Ummm...okay. I will say that they did give me a free nights stay after I complained when I got home, which I highly doubt I will be using.
I will say that the food we ate here (which was pretty much a necessity after being stuck without a vehicle) was good. We really enjoyed the breakfast buffet. My kids did have a good time at the water park. I just want to caution people against leaving ANYTHING in their vehicles and if you have a problem I wouldn't expect anyone to respond to you with any care or concern.
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- Also Known As:
- Great Wolf Hotel Grapevine
- Great Wolf Resort