Took our family and grand children for a visit 2/12-2/14. Check in was chaotic with long lines and slow action. Got a family suite and a grizzly suite (two bedroom). The rooms were nice but not what I expected for the price. I expected something a little nicer. I've stayed in Holiday Inn Express with nicer rooms. Only had a 4 cup coffee maker with enough coffee for 1 pot. . We had an ongoing problem with a terrible noise that always quit when the maintenance men showed up. It rattled the walls and there was an accompanying noise like rain on a tin roof. Most of the time it was just annoying as it happened during waking hours but the last morning we were awakened at 6:30 AM and it lasted until about 45 minutes. Maintenance crew arrived again way too late though they did get to hear the rain sound. The check out was even more chaotic and they had charged us for snacks that we didn't use . There are no snacks in the room only bottled water at $2.50a pop. We had our own. We complained once again about the noise and they admitted they had a problem with severe water hammer and they took our late checkout fee ($50) off the bill. The water park was nice especially for the kids, so no complaints there. I think we'll try the Gaylord across the street next time.
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- Also Known As:
- Great Wolf Hotel Grapevine
- Great Wolf Resort