I booked a one night loft at Great Wolf Lodge there was 6 in our party. We check in and are told the room is not ready but they will call me by cell when it's ready and since the wrist band are the key to room we didn't have to come back to the front desk so we went looking around and was called the room was ready. We proceed to the room and when we go in the room hasn't been touched by house keeping and it's a mess. Called down to Front desk and ask for a alternate or upgraded room considering the party of six they said, " we're sorry but there is nothing available but they will be done cleaning in 15 minutes" we waited outside the room 25 minutes watching other guest pass by and we're moving our luggage over so other housekeeping passed by. I was also told by front desk if I wanted a supervisor to call me I said yes, never received the call. You would think a large establishment like this would have a better system of when rooms are cleared for guest but lots of confusion between housekeeping and front desk. But I did receive $50 removed from my bill after I let front desk know of my rough start.
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- Also Known As:
- Great Wolf Hotel Grapevine
- Great Wolf Resort