I got a great deal on Groupon for the family. I have three kids and suprised them one day by taking them to the Great Wolf Lodge in Grapevine. Now, i got a half price deal which was still over 200.00 for one night stay. The waterpark was nice and the kids had fun, my problem was with the customer service, r lack of I should say. First thing, we get in at 1:00 which is the time we are allowed in to the water park after checking in. The room was not ready, which I was aware might happen. My wife and kids go ahead and go to park while I wait with Luggage in lobby. Three hours later I ask the front desk if My room is ready. He looks up my name, and tells me I havent checked in yet, to where my reply is showing him the bracelet key on my wrist. His reply is "oh, she forgot to cue you in", to which I reply, "C,mon Man". He then tells me to "hold on". I tell him I have been holding on for three hours. He fixes the key, that is on my wrist by giving me a new one. and tells me to have fun. No apology, no we screwed up, nothing. The staff is mostly teens grouped together laughing and talking waiting for someone to ask for help, rather than offering to serve. Pizza place served me pizza, salads, and burned breadticks. went up to 8th floor, no napkins, plates, or forks. Management is scarce, and lifegaurds look pissed. Not what i expected from a so called "Resort". Positive- rides are fun. Thats it.
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- Also Known As:
- Great Wolf Hotel Grapevine
- Great Wolf Resort