Had a good stay, have stayed at this hotel before for family vacation. had recent stay with family during Labor Day weekend. Had a 1-bedroom suite. Was clean and comfortable, however, the bed we had was a little worn...maybe time to look at replacing in the near future?.
Also, for whatever reason, our room was not ready when we got there and we had to wait about 45 minutes, however, the front desk offered comp snacks and drinks for our wait, which went a long way in the goodwill department while we waited. I liked that the hotel is convenient to so many things we did (next door to Bass Pro and Grapevine Mills Mall, 15-20 minute drive to Six Flags). The continental breakfast was also good each morning.
Want to give a special thanks to Amy(?) at the front desk. After we left for home, I realized that we forgot a couple of cameras and our camera bag at the hotel. Once I spoke with Amy about this, she got my address and promptly mailed our cameras back to, so thank you very much for this....this is an instance where excellent customer service overcame some "Griswald family" moments for this trip. Will definitely consider staying again, as this has been a great hotel for my family and I
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- Also Known As:
- Residence Inn Dfw Airport North/Grapevine Hotel Grapevine
- Residence Inn Grapevine
- Grapevine Residence Inn