We have been going to this restaurant for five years now and today our experience, both with service and food quality was such a disappointment I may never return! We were there on Sunday around noon and the restaurant was about half-filled. Drink and appetizer orders were taken quickly, but were slow to arrive. The warm artichoke/spinach appetizer turned out to be the warmest dish we were served!
Entrees were slow to arrive and when they did, everything was luke-warm. The baked potato wasn't warm enough to melt the butter and cheese on top, the shrimp looked like they'd been cooked and re-warmed to serve, 'dumped' on top of the sliced tomatoes and looking nothing like the picture of this entree in the menu! The 8 oz. sirloin steak was so tough I didn't eat half of it. One of the pasta dishes had been ordered with shrimp added, but came without them. Three different servers came to the table and were told the shrimp were missing. Ten minutes later our server come back and said they were 'cooking the shrimp now, it was my fault that I didn't put it on the order'. When they came they looked fresh cooked and were warm, much warmer than the pasta when it first arrived! The 'warm' bread that always had a nice crust on it was cool and soft. Overall, this was a huge disappointment and an indication that this store has really gone down hill in the past couple of years. Won't be going back again anytime soon. Saddest part was that the staff was oblivious to all of this - and didn't offer to adjust the bill for forgetting the shrimp or for the inconvenience of having the rest of the meal get colder waiting.
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