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“Good Airport Location”

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TownePlace Suites Dallas DFW Airport North/Grapevine
Ranked #11 of 17 Hotels in Grapevine
Certificate of Excellence
Reviewed February 11, 2014

Very modern facility with a good restaurant and bar in the connected Courtyard. The staff was great given the number of standard travelers trying to eat. The shuttle was very slow because of the ice storm that had passed through the area. However, a young driver was of good cheer and made us feel valued.
What was UNACCEPTABLE was a lack of shuttles to transport people to DFW in the morning. If all else fails, the hotel manager should have gotten to work early and helped. I say this as a retired CEO. Since we could not chance missing our flight, we paid $24 for the 2.5 mile ride to DFW.

Room Tip: A Courtyard is attached if you prefer that brand.
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  • Stayed: February 2014, traveled as a couple
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Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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200 - 205 of 205 reviews

Reviewed January 22, 2014

The property is very clean and nice! The management is lost.First called in to make reservation directly with hotel. I was told that the prices are cheaper online, and if I wanted that rate, I would need to go online. Called for a ride from the rental car center, took hour and 45 minutes, got excuses about how busy, people signed up for rides earlier, I was on demand, therefore obviously not important.
Once we made it to the hotel, room key coder wasn't working, my rewards number wasn't on reservation, and even though asked repeatedly for a list of restaurants that deliver, never got a list. I only got apologies.
This is a nice place if you don't have to deal with anyone!

  • Stayed: January 2014, traveled on business
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1  Thank m p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGrapevine, General Manager at TownePlace Suites Dallas DFW Airport North/Grapevine, responded to this reviewResponded February 4, 2014

It is very disheartening to hear about your experience recently at our Hotel. Our Guests satisfaction is of top priority to us and we in no way intended to make you feel unimportant. We know that the way a Guest is treated can make all the difference when staying at a Hotel and wish that could have been expressed more clearly to you during your visit. This feedback helps us evaluate ways to improve and better serve our guests in the future. We hope you will stay with us again to give us another chance to prove the level of service we stand behind.

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Reviewed January 13, 2014

Service is good, the rooms are nice & clean, the kitchens are good. But, they claim they have free internet, and it is pretty much useless. They also have a higher speed 'pay' internet, and it is just as much of a disaster (I will be asking them to remove that charge!). It may be because the property is just so new.
Keeping this shorter than normal, so I can post it before the internet stops!

  • Stayed: January 2014, traveled on business
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Thank movinglights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGrapevine, General Manager at TownePlace Suites Dallas DFW Airport North/Grapevine, responded to this reviewResponded January 23, 2014

We are certainly open for constructive feedback and we wish to let you know that all your comments and words of encouragement inspires us to continue our effort for service excellence. Thank you for bringing your concerns to our attention, for this will greatly aid us in improving our hotel services in total. The feedback regarding the internet connection is indeed troubling. We would like to sincerely apologize for our shortcomings, and we assure you that this issue will be subject for evaluation so that proper modifications will be implemented. Thank you for appreciating our other services and taking notice of the room cleanliness as well as the good accommodation in total. We hope that we may be given a chance to better serve you should you reconsider and stay with us again in the future.

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Reviewed January 4, 2015
Google Translation

Room Tip: Sitio alejado de la carretera, pero cerca del aeropuerto de Dallas. Aunque se escuchan los aviones...
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  • Stayed: December 2014, traveled with family
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Thank ManoloCentenoV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas DFW Airport North/Grapevine, responded to this reviewResponded January 5, 2015

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Reviewed December 7, 2014
Google Translation

  • Stayed: March 2014, traveled with family
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Thank Lisvil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas DFW Airport North/Grapevine, responded to this reviewResponded December 12, 2014

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Reviewed August 11, 2014
Google Translation

  • Stayed: August 2014, traveled with family
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Thank FERNANDO R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottGrapevineGM, General Manager at TownePlace Suites Dallas DFW Airport North/Grapevine, responded to this reviewResponded September 3, 2014

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Additional Information about TownePlace Suites Dallas DFW Airport North/Grapevine

Address: 2200 Bass Pro Court, Grapevine, TX 76051 (Formerly TownePlace Suites Dallas Grapevine)
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 17 Hotels in Grapevine
Price Range: $112 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TownePlace Suites Dallas DFW Airport North/Grapevine 3*
Number of rooms: 120
Official Description (provided by the hotel):
Discover the ideal work-life balance at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Our goal is to help you reach your full potential during your extended stay at our hotel in Grapevine, Texas. Part of the way we do that is by positioning you ideally near AT&T Stadium and Dallas/Fort Worth International Airport. ... more   less 
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