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“A Great Place!” 4 of 5 bubbles
Review of Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
Ranked #5 of 18 Hotels in Grapevine
Certificate of Excellence
London, United Kingdom
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“A Great Place!”
4 of 5 bubbles Reviewed August 21, 2014

I was at the Gaylord for a conference. The hotel and the conference facilities are amazing. I got lucky with my room, which was on the 9th floor with an outdoor balcony overlooking the lake. I made full use of the fitness centre, pools, restaurant and bars; I was not disappointed at all. I felt welcomed and comfortable during my stay. (Not sure about the wifi - it was free for us because of the conference)

But why did I give only 4 stars? The staff. The main hotel staff were fabulous, extremely helpful. However there was a small minority who overstepped the mark. A few of the catering staff appeared to be over anxious and unapologetic at all times. Whisking a way unfinished plates of food without asking if we were finished. I had a serving plate taken away when I was in the process of getting food from it. On one occasion a bar staff member made a comment about how we must earn a lot to be staying at the hotel! Then there was the vacuuming the hallway outside the rooms at 7am; who does that?

Also, beware of the transport staff at the front. We were quoted a ridiculous price for a taxi to Dallas and Forth Worth. When we asked the concierge, he ordered a taxi at half that price.

Room Tip: Try for a room on the 9th floor. They have outdoor balconies overlooking the lake which you will be...
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  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kiwigirlabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,045)
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austin,texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 21, 2014

The Gaylord Texan is a megalith of a hotel. 5 stories,5 dining options, shopping, spa and horticulture all under a huge dome that is so tall, you forget you are outside. Except in the summer, or if it is raining, or cold or any kind of inclement weather. It is truly an engineering marvel. It is a little pricey but with so manly amenities to choose from including a small waterpark 3/4 of a mile away that belongs to the hotel and both indoor and outdoor pools at the hotel, spa and restaurants, it is reasonable. There are piano players at happy hour, and summertime fireworks on the weekend.

If you are going to be doing things outside of the hotel property, it would not be worth the money.

If you are going to stay onsite...good value.

There is a convention center and many conventioneers, as well as huge numbers of families. Don't expect quiet or cozy...this is Texas in all its showy best.

The rooms that face the interior of the dome, with a view of all the plants, restaurants, etc. are $30/more than those that face outward, and they have a small balcony. Interesting to watch people from the balcony, and I think worth it. The rooms themselves are nice..updated, flatscreen, nice bathrooms.

The absolute worst part of this place: The lack of soundproofing between rooms. You can hear the little league team next door squealing and screaming and grandma and grandpa talking to each other on the other side in loud voices ( especially if they are on their cell phones....).
Hotel security was prompt, however, in stopping the running, screaming kids in the hallway at late hours...

Room Tip: Don't stay at the intersections of the hallways where the elevators are...too noisy. Try to get...
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  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank austinranch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed August 20, 2014

My family and I stayed here one night. We wished we would have had more time to stay because we had a great time! If you have kids they will love this place. There are lots of things to see and do while here. They have two outdoor pools and one indoor pool. The outdoor pools are great. Especially the one with the slide and lazy river. The restaurants serve great food and there is lots of variety. The rooms were very nice and the service was great from everyone.

If you don't mind spending lots of money this is a GREAT place to take your family.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank shane560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmond, Oklahoma
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 19, 2014

We returned here for our mini summer vacay and loved it just as much as the first time. Paradise Springs is FABULOUS and always very clean with plenty of chairs. We have never had to wait more than a couple of minutes for the shuttle to/from the hotel. We took friends this year for their first visit and they fell in love too. We plan to return to experience the huge Christmas Extravaganza and will make Gaylord Texan an annual summer visit.

Room Tip: I would recommend spending the extra to get an Atrium view and to book early. This place fills up f...
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fredev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Mesa, California
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 18, 2014

We have stayed at the Gaylord on a few occasions - we lived in the North Dallas area and have stayed in the Christmas season as well as in the summer to enjoy the pool area. The Water park was really great - I thought it would be more of a pain to take the shuttle from the hotel to the park area but it really was fine. The staff is all very attentive. The prices for the restaurants are fairly high and the food was good, but not exceptional. We have had several different rooms be sure to ask for one away from the elevator. We actually heard it going up and and down all night.
At Christmas it is VERY crowded but really beautifully done.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelingMomma2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nacogdoches, Texas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 17, 2014

Family needed a quick trip for the weekend and after some pretty extensive research, we chose this place. Not one thing to complain about. There is literally something there for everyone. Great staff who that us very accommodating and a sweet location. Restaurant prices on location are pretty high, but to be expected. Easy to find several off site options for any appetite. Look forward to a return trip.

Room Tip: Be sure to take advantage of Paradise Springs!!!
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 17, 2014

Stayed here with my husband for a weekend getaway and was highly disappointed. I was at first impressed by the lobby and the valet .... Very nice .. Checkin was rude ... The room that we paid 200 a night had a view of a wall ???? The thermostat must have been broke since we put it at 65 the WHOLE trip and was still sweating .... You could hear everything all night ... People in and out ... Clicks from pipping .... Toilets flushing ... Room service was a bust and highly over priced ....TASTELESS ... Oh and don't forget on top of the 200 A night .. They have resort fees .. Texas taxes etc... The valet or 27 a night ... Is not worth it ... I have stayed at many hotels that are less with more accommodations ... Oh ya they do have restaurants inside ... 30$ + a head ... GOOD LUCK

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kemistry89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, September 2, 2014
Kemistry89,

Thank you for staying at our resort and providing your review towards your stay. On behalf of Gaylord Texan, I would like to apologize for the service provided to you and that our rates were not to your satisfaction. Your opinion is important to us as it will help our team provide a better service. I have passed on your review to our management team to review service with our STARS. Please email me at tfeedbackmailbox@gaylordhotels.com if you have any questions or need further assistance. Thank you again, and hope you have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gaylord Texan Resort & Convention Center

Property: Gaylord Texan Resort & Convention Center
Address: 1501 Gaylord Trail, Grapevine, TX 76051-1945
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
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Also Known As:
Gaylord Texan Resort And Convention Center
Gaylord Texan Hotel Grapevine
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine

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