We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Broken AC and broken Door Handle - No compensation.” 3 of 5 bubbles
Review of Gaylord Texan Resort & Convention Center

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Gaylord Texan Resort & Convention Center
Ranked #6 of 18 Hotels in Grapevine
Certificate of Excellence
Gilford, New Hampshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Broken AC and broken Door Handle - No compensation.”
3 of 5 bubbles Reviewed July 26, 2014

We attended the Gaylord Texan Resort for a convention. The first night and all the next day our AC unit was broken. We did get a hand written note from the staff saying if we were unhappy with having a broken AC unit (In TEXAS) we could call the front desk and ask for another room. This was only after being locked out of our room for two hours because the door handle was broken. We spent a lot of that time trying to get it unlocked ourselves because we were in a hurry to get to the opening ceremonies of our convention. We missed it. They did move us to another room. We asked for some "final consideration" on our bill. The person on the phone said she would "find out." She never called us back and we never got any discounts. I also didn't have a car and got charged for parking. I was treated like a liar and had to show the staff member my online banking account to prove myself. She ended up being ok in the end, and excused herself for her rotten behavior and asking a lot of questions because her bosses would need the answers. Not impressed with this resort at all.

Room Tip: Do not come and stay on the resort without a car. We were stuck in the "bio-dome" for 4 d...
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank theshufam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, August 12, 2014
theshufam,

Thank you for providing your feedback towards you stay. On behalf of Gaylord Texan, I would like to apologize for the issues you experienced with your A/C and door lock. I have passed this information to our Engineering team to review procedures on how we can improve services. Our team strives to provide flawless service and even though it seems the issues were resolved, I would also like to apologize about the service provided to you by our team on the phone. Thank you again and hope you have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,685 reviews from our community

Traveler rating
    1,470
    1,114
    588
    293
    220
See reviews for
1,041
497
79
1,534
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,052)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oklahoma City, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 25, 2014 via mobile


Hard to figure out the star rating. The resort should be 4 stars but prices bring it down. The resort itself is nice: rooms clean & comfortable, staff pleasant, atrium unique. But the prices for anything from soft drinks to... whatever... are ridiculous. So if you want a nice place to stay the Gaylord Texan is good, but leave the resort to eat or shop.

Stayed July 2014
Helpful?
Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, August 5, 2014
R M,

Thank you for staying at our resort, and that our service was to your satisfaction. I do want to apologize our prices were not to your satisfaction. Your review will definitely help us provide better accommodation and review our procedures. We do hope you decide back with your family. Hope you have a lovely day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
124 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed July 25, 2014

I attended a two-day conference at this location and stayed at the hotel. Dallas in July can be hot and during my stay temperatures outside approached 100 degrees. But I never knew it. The property is large with many restaurants and bars all situated in or around a large atrium area with an Alamo-like theme. The meeting rooms were situated on one end of the property and they were a little small, but functional. So while there was plenty of walking and variety, I never went outside from Wednesday night until Friday when we went back to the airport.

There were a few other business meetings going on in the meeting area, but the place seemed dominated mostly by vacationers. Primarily families with children. There are some swimming pools and a water attraction nearby (never saw it), so walking through the common areas could be loud and crowded. However the family attractions must have been far enough away from the meeting areas that there were no distractions once we got down to business.

We ate at two of the restaurants on the property and had lunch catered in. All the meals were good (not great).

As for the room, I only had two complaints. While it had all the normal comforts such as a bed, desk, chair, TV and bathroom, the housekeeping was a little off at least in my case. The shower curtain had black mildew all along the bottom edge and it just looked gross. There was also a bit of tissue left in a corner on the floor when I checked in. Although not a big deal (the tissue bit was still there when I checked out) it made me wonder how well they actually cleaned the rooms.

I also had a problem with the in-room coffee maker. They are simple machines with only an on/off button but mine just didn't work. I called housekeeping at 6:00 am and they said they'd send a replacement right away. I called again at 6:30 and they said to try and put more water in it. When that didn't work, they said they'd send one right away (again). It arrived at 7:00 am. I got my cup of coffee. But then they started running a vacuum cleaner in the hallway, which I thought was odd for so early in the morning. If I had been in bed, as surely many of the family vacationers were, it would have been a disturbance.

Otherwise, the staff was friendly and courteous and the main open area was attractive. A few of the families with kids that I chatted with in the elevator said they were having fun.

Room Tip: If you want to watch the people and can take a higher level of noise, get a room facing the atrium...
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Hy_Chapparrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordTexanResort, Customer Care Specialost at Gaylord Texan Resort & Convention Center, responded to this review, August 12, 2014
Hy_Chapparrel,

Thank you for staying at our resort and providing your review! It is great to know you had a good time at our resort and that our STARS were friendly and accommodating. I do want to apologize about the tissue incident and the coffee maker. i passed on your review to our Housekeeping Manager, so she can review with her team and improve our services. We hope you get to come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Florida
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 23, 2014

The convention center is very spacious an you don't feel closed in. My accommodations were nice with good size room for 4 to share. Bell hop service was excellent and so was valet service helping to load vehicle. Huge space to explore and enjoy.

Front desk service needs improvement. I have stayed 3 different years and the billing is never correct. Be sure to scrutinize your bill/receipt.

Room Tip: lAsk for room "with room" if sharing quarters with roomies. Good walking shoes in between...
See more room tips
Green Features: There are several recycle receptacles throughout the hotel. But i did not see any signage in rooms about fewer towels and changing sheets. This hotel is huge and even the atrium is air conditioned; if you are interested in reducing your carbon footprint you would not like this hotel.
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MyRealtopia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review, August 5, 2014
MyRealtopia,

Thank you for staying at our resort. We are pleased to know your room accommodations were to your satisfaction. On behalf of Gaylord Texan, I would like to apologize your bill was not correct during your stay. Please feel free to email me at tfeedbackmailbox@gaylordhotels.com if you need any assistance with the bill. We hope you get to come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

We stayed at the resort over July 4th. The property was well kept, rooms clean, and the service was friendly. The water park is newly opened and we felt it was a bit small compared to other similar resorts we have visited. It will probably grow in the future, and hopefully grow toward the resort. Taking a shuttle bus to reach the water park was not our favorite thing. Once we arrived though the area was very clean and the pool side staff attentive. They had fun games and entertainment for the children. The fireworks offered with a rooftop view were nicely done and it seemed there was some sort of entertainment or games for the family going on at various times of the entire day. Overall, I would say the Gaylord Texan is a beautiful place to stay.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrewr077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
160 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

Spent the weekend at the Gaylord. It's a great spot for a mini vacation. Know upfront it is on the expensive side, but our opinion is worth every penny. Not as large as the Nashville or Orlando sites, but just as nice.

We had an atrium room with two beds. Bathroom was clean and roomy The room large enough for four. Loved the walking paths and amenities. Indoor pool, outdoor pool, recreation area, night club activities for the adults. The kids got to meet Toothless the dragon. Great firework shows also! The water park is too small and we had a hard time figuring out where to find the shuttle. We jus stayed at the outdoor pool. It's on the small side also, but plenty of seating and poolside service. Only complaint is pools were cold! They are listed as heated. Someone lied! Staff was friendly. Loved the Italian resturant. Be sure to make reservations for the resturants. We watched folks get turned away. Will be back and soon. This hotel offers wonderful military discounts! Thank you Gaylord for taking care of our servicemen and women!

Room Tip: There is so much to do, you won't stay in the room. Shop for the best rate!
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank happywanderer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

Stay here a few times a year with the family for the past several years. Beautiful interior that is similar with walkways to the San Antonio Riverwalk area. Lots of beautiful indoor landscaping. Tons of free entertainment for couples and families year round. Room are always clean and beautifully decorated. Staff always helpful and lots of great dining indoors. Two big thumbs up!

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank floridatraveler08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Grapevine
Downtown Dallas
Omni Dallas Hotel
Omni Dallas Hotel
#3 of 200 in Dallas
4.5 of 5 bubbles 5,625 reviews
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Gaylord Texan Resort & Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gaylord Texan Resort & Convention Center

Property: Gaylord Texan Resort & Convention Center
Address: 1501 Gaylord Trail, Grapevine, TX 76051-1945
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Official Description (provided by the hotel):
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Priceline, Odigeo, Travelocity and Jetsetter so you can book your Gaylord Texan Resort & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Texan Resort And Convention Center
Gaylord Texan Hotel Grapevine
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing