Our family along with my parents, and my sister and her family spent a night a few days before Christmas. This was the Sunday before Christmas. My mother wanted us to all see the Nutcracker Ice exhibit. Which was good but not the topic of this review. We knew going into this it was going to be crowded.
We had 3 rooms, two atrium views and one regular room we paid for with points. We arrived first and self parked in the convention center close to the Ice exhibit. You still have to walk a ways to get to the hotel but it all inside unlike the regular self parking garage. We arrived about 2pm and there were about a dozen people in line and things went smoothly. I was able to get all three rooms checked in and only one room (the points room) was unavailable. They promised to text us when our room was ready so we headed to hang out in one of the other rooms. As soon as we hit the room we got a phone call it was ready so I trudged back down to the front desk. This time there were 50 people in line. After waiting a few minutes in line one of the manager spotted my check in paperwork (there is a paper they give you when you room is not ready) and quickly ushered me off to the side and gave me my room keys. Nice touch. He also told me that they were completely booked out tonight.
The resort itself was crowded with people, it was noisy and people were everywhere. About 30 minutes later my parents and sister called saying they were in the valet line waiting to drop the car off. I went back to the lobby to discover the check in line was probably 100+ people now and snaked all the way through the lobby. Was glad I got there early, probably an hour wait at that point. I grabbed the last free luggage cart I could find and helped load it up. We would have been perfectly content to roll the cart up to our room ourselves but they wouldn't let us. The valet has to pass it to the bellhops who then take it to your room but remember its crazy busy around here. A bell hop did show up with the luggage about 30 minutes later so it wasn't too bad.
My parents room was 8301 an atrium view of other rooms right on the end of the lone star tower for the cost difference it was a bad deal. My sisters room on the other hand was 9303 and was amazing in view and size. Same price for both. I was happy with my points room down the hall facing the airport.
Room were nicely appointed, beds ok. Internet that was included in the "resort fee" was a bit slow.
I get a kick of reading reviews where everyone complains about the cost. It should not be a surprise that when your paying $250 a night for a room plus a resort fee, plus taxes, plus parking, that they are going to hit you everywhere else. Everything costs and costs a lot. Don't act surprised or put out.
My biggest disappointment with this stay and the reason I gave it 3 stars instead of 4 was that I don't think the hotel was staffed accordingly for the crowd. They are booked solid and not all the front desk stations are open. We went to one of the bars and there was one bartender and one waiter for the entire area. The valet line was parked out into the street because they don't have enough valets. The place felt crowded. Sad thing is we looked across into the hill country tower and saw dozens and dozens of rooms that were taped off being remodeled with construction workers in them. So we realized that they really weren't at capacity and it could be worse.
Breakfast the next morning was good, even for $22/head. We went at 10a and called it brunch. Big line, didn't get seated until after 10:30 but they kept the buffet going and stocked until past 11 which I appreciated.
Staff was always professional, never rude but had a bit of a haggard hurried edge to them. They needed some help if the Gaylord wants to provide truly exceptional service. At the end of the day this is a large conference hotel and you are paying to be there, not really paying for the service of an upscale hotel.
- Official Description (provided by the hotel):
- You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place so you can have it all. ... more less
- Reservation Options:
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- Also Known As:
- Gaylord Texan Hotel Grapevine
- Gaylord Texan Resort And Convention Center
- Gaylord Texas Resort
- Gaylord Texas Hotel
- The Gaylord Texan
- Gaylord Texan Grapevine
- Gaylord Texan Resort Convention Center
- Gaylord Grapevine