We arrived at this hotel after traveling all day. I made the reservation a month in advance and was charged on my credit card. When we arrived at 11PM we were told we did not have a room and could go across the street to another hotel. When I asked what the point of having a reservation was and why I was charged on my credit card, the manager told me since we booked thru a 3rd travel site and not directly thru the Embassy Suites company they could give our room to someone else because they overbooked. The hotel across the street did not include breakfast, so I don't believe it was an even trade. I will never book a room at an Embassy Suites again since this appears to be their policy. Terrible customer service!
- Official Description (provided by the hotel):
- Embassy Suites by Hilton - DFW Airport North is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites by Hilton - DFW Airport North is a member of Hilton Honors program. ... more less
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- Also Known As:
- Embassy Suites Grapevine
- Grapevine Embassy Suites