Traveling for business at Christmas time. The hotel was decorated with lovely holiday decorations, and the snack/drink reception at happy hour was quite nice. Overall, the quality of the room met my expectations - it was clean, decor was good, more than enough towels. I had specifically asked for a quiet room away from the elevator and that had a better view than the parking lot. The desk clerk checking me in assured me he had just the right room for me, have me the room key and sent me off with a smile and the generous tip I had just given him still in his hand. When I got to the room, I flung open the drapes and was blinded by the spotlight attached to the rooftop of the lower floors shining directly into my window. Seriously? A rooftop and a spotlight is a better view than the parking lot? I had to leave the drapes closed the entire time I was there because the light was always on. When I called down to the front desk and asked him about it, he laughed and said he gave me a room with a view of the lake. I asked what lake and he said the one behind the other building. Super unprofessional. My company used this hotel for a lot of corporate travel, but we have since stopped using them because this seemed to be the general tone of the staff. It's too bad because the hotel has the potential to be great but the staff just isn't helpful.
- Official Description (provided by the hotel):
- Embassy Suites by Hilton - DFW Airport North is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA 4-diamond hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites Outdoor World is a member of Hilton Honors program. ... more less
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- Also Known As:
- Embassy Suites Grapevine
- Grapevine Embassy Suites