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Embassy Suites by Hilton Dallas DFW Airport North
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Reviews (1,271)
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Reviewed April 21, 2014

This hotel is always clean, friendly and great service. Great location and good nights sleep. I highly recommend staying here for whatever you in town for. Shopping, sporting events or wanting to be close to airport.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Pamela N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this reviewResponded April 23, 2014

We're honored to receive such a great recommendation from you. I am glad to see you enjoyed your stay and hope to welcome you back to the hotel sometime soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014

We stayed at Embassy Suites Grapevine Texas on a family weekend trip.
First the Good:
The hotel is very nice and clean.
The staff was very nice
Great Location
Rooms are very nice
Made to order Breakfast is included. Best Free breakfast of any hotel chain

The Bad:
The rooms have a motion sensor on the AC. The sensor is located in the front room not in the bedroom. The sensor controls both rooms so at night when you are sleeping in the bedroom the air conditioner shuts off. The only way to correct this is to go into the other room to turn it back on. HORRIBLE DESIGN!

If the AC was better designed I would rate as Excellent.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bluehcky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this reviewResponded April 21, 2014

Thank you for sharing your recent experience with us. We certainly do appreciate the positive comments. We also do recognize that we are not perfect and we are working on a better solution for the AC units within the room and we will be ready for the Texas heat of summer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2014

Stayed here for a company conference. Great hotel to stay at. Food was very good. Included breakfast buffet and chef was there for crepes and requests. Clean large rooms. Fairly close to airport. Staff was pleasant.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Cheryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this reviewResponded April 21, 2014

Thank you for sharing your experience with us on TripAdvisor. I'm very happy to see we were able to help you through a great conference.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014 via mobile

We had a 2 bedroom suite very nice. Complimentary happy hour.complimentary in room mini bar. One of the best hotel breakfasts. Omelettes cooked to order. Would definitely recommend you go here..........

Stayed: February 2014, traveled as a couple
Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this reviewResponded April 21, 2014

Thank you so much for the glowing review. You touched on all the points that an Embassy Suites tries to deliver on for every guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

We were placed in a handicap accessible room even though we booked room several months in advance. Room had old folks home smell and furnishings seemed to come from the 80's. I had asked to change rooms and was denied and even worse one of the elevator's panels was really loose and would not go to our 3rd floor. Evening reception breakfast was a disaster also. We had stayed in Hilton Garden Inn and would really recommend that hotel if you are staying in area

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Liam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this reviewResponded April 21, 2014

Liam,

I am sorry to hear we did not meet your expectations on your recent visit. I do apologize for the inability to get you into a non-ADA room type as soon as possible and that we were not able to make up for any shortcomings throughout the rest of your stay. I can assure you we will re-visit this with our breakfast and front desk teams as we continually strive for improvement. I do hope that you will reconsider us for any trips to the DFW area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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