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“Very Friendly Staff” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites DFW - Grapevine

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Holiday Inn Express Hotel & Suites DFW - Grapevine
Ranked #13 of 18 Hotels in Grapevine
Certificate of Excellence
Elmhurst, Illinois, United States
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Friendly Staff”
4 of 5 stars Reviewed July 1, 2014

I was in Dallas this past weekend and stayed at the HIE in Grapevine. The room was great, but I was most impressed with the friendliness of the staff. They were all very gracious and helpful. I did not use the shuttle as I came in and out of DAL, but friends did. The shuttle drivers were just so friendly and accommodating. If they also had a shuttle to DAL I would have given 5 stars.

Room Tip: There is shuttle service to downtown Grapevine, it is not operated by the hotel. I found it to be u...
See more room tips
  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lillian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, July 3, 2014
Thank you for sharing Lillian. We are very pleased that you found our staff SUPER friendly and you enjoyed our shuttle and rooms. We look forward to seeing you on your next trip to Grapevine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

145 reviews from our community

Traveler rating
    79
    35
    17
    4
    10
See reviews for
32
15
13
55
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

Keith Buffin at the front desk was extremely helpful to me. His guest relations skills are to be commended. Keith and his staff went above and beyond the call of duty to assist my family and I with sending/receiving some very important faxes while we were visiting. Thank you!

Renee Bartlett
Phoenix, Arizona

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank beau B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 30, 2014
Thank you Renee for letting us know that you enjoyed your stay and our staff, especially Keith, our Front Office Manager. We are pleased that you found them professional and accommodating. We will share your comments with our team. We hope to see you again on your next trip to Grapevine!
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Chicago, Illinois
1 review
4 of 5 stars Reviewed June 23, 2014

The HIE-Grapevine hosted a 4-day training class for our company in one of their meeting rooms. The sales staff was very helpful in making sure the instructor had everything he needed. Additionally, the students in the class remarked on the staff (how helpful they were) as well as the rooms they stayed in (clean). Plus, the location (close to the airport) and its proximity to a variety of restaurants, was a big plus.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 24, 2014
Thank you Scott for sharing your stay with us and letting us know our staff met your needs for your meeting. We are pleased that you enjoyed the hotel and staff. We hope to see you on your next visit to Grapevine.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graham, Texas
Level Contributor
246 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

We used our points for a free night before flying out on vacation. The hotel lobby and rooms are clean and comfortable and the service was friendly. No, it isn't a luxury hotel, but they don't claim to be. We didn't eat the free breakfast, but that area looked clean as well.

Stayed June 2014
Helpful?
Thank sonyaj68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 23, 2014
Thank you for the wonderful comments Sonya. We are glad that you found our hotel clean and comfortable and we hope to see you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2014

Don't advertise you have a shuttle if guests have to wait an hour.
Totally unacceptable.
One shuttle per hour doesn't cut it for customer service. This tainted my whole experience because I was so irritated. I told the front desk I was irritated and they could care less.

  • Stayed June 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Sarah99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 24, 2014
We apologize Sarah that you experienced a long wait time for the shuttle. We leave the hotel on the half hour and the hour 24 hours a day to the airport so we certainly apologize if you encountered a wait. We take pride in running our shuttle on schedule to pick up our guests in a timely matter while offering the highest level of customer service. We will certainly discuss your comments with the staff to ensure our shuttle continues to pick up our guests in a timely matter. We hope to see you again on your next trip to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
1 review
5 of 5 stars Reviewed June 20, 2014

Held a regional sales meeting in this location at the end of May. Very conveniently located, about 10 minutes from DFW. Hotel provides shuttle service from and to the airport.

Staff is very courteous and goes out of their way to help. My group and I had a very positive stay and a successful meeting. I'd go there again.

Arndt H

  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Arndt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 23, 2014
Thank you Arndt for sharing the experience about your recent meeting. We are pleased that our meeting services, shuttle, and hotel exceeded you expectations. Please give us a call the next time we may be of assistance to you or your group.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 17, 2014

This hotel is a very practical accommodation for people who, like me, needed to work or do business close to the airport area. The room is ok, there is a work area and they also provide free breakfast. Their wireless Internet is very slow and intermittent, don't count on it for work or something. You absolutely need a car if you stay at this hotel. There a hot tub, a pool and a mini-gym. All those are unattended so it is at your own risk (as written on the signs). All and all it was ok.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Abdelrahman E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review, June 18, 2014
Thank you for sharing your comments. We are pleased that you enjoyed your stay with us and our facilities. We will definitely check with our internet provider on the intenet issue that you mentioned since we have not had any problems reported. Thank you for letting us know. We appreciate you choosing Holiday Inn Express-Grapevine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites DFW - Grapevine

Property: Holiday Inn Express Hotel & Suites DFW - Grapevine
Address: 309 W State Highway 114, Grapevine, TX 76051-4084
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Grapevine
#7 Business Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites DFW - Grapevine 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Completely renovated November 2014. Located just 3 miles from DFW International Airport, the Holiday Inn Express Grapevine, we are the business traveler's office away from the office. Our 100% smoke free hotel, and complimentary breakfast make the Holiday Inn Express Grapevine the place to stay for business. Our complimentary wired/wireless HSIA, located throughout the hotel, allows you to finish last minute presentations and conduct your meeting in confidence. If you left your laptop behind, our business center is ready to serve you 24 hours a day. Whether conducting interviews or hosting a conference for 40 people, Holiday Inn Express Grapevine is ready to accommodate your meeting needs. We can also set up catering options for your luncheon or business dinner. After a long day, relax in our outdoor Jacuzzi, work out in the completely renovated fitness center or kick back with friends at one of 7 restaurants within walking distance. There's no need to rent a car with our complimentary shuttle service, anywhere within five-miles, including DFW International Airport, Gaylord Texan Resort and Grapevine Mills Mall, to name a few. Shuttle service is limited on holidays. Our hotel is one mile from the small town charm of Historic Grapevine and minutes from the nightlife of both Ft. Worth and Dallas. Visit Grapevine and with the Holiday Inn Express Hotel & Suites. FEMA #TX1507 ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dfw - Grapevine
Holiday Inn Grapevine
Holiday Inn Express Grapevine
Grapevine Holiday Inn

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