We planned a train ride trip to the Stock Yards while we had visiting out-of-towners and though we live here, had never done the train ride. We arrived at the station about 40 minutes ahead of departure time and had no problem getting tickets (coach class/open air). The train boarded about ten minutes later. We were enjoying the 1.5 hour ride, and the 87* breeze with soft drinks/snacks from the train snack bar when we came to a stop. We were soon told that there was a crossing train that was stopped for some type of radio problem and that we would await updates. Long story made short....the train in trouble did not move so we eventually (about an hour later) had to reverse and head back to Grapevine since there was no way through. It was a hot wait but I must say that the Railroad employees did everything right in dealing with the situation. They continuously updated passengers about what was going on ahead and what our options were. They gave out bottles of water to everyone waiting in the heat. They asked the entire group of passengers for their input about waiting longer or turning back (we actually voted!) and then they entertained us with time-passer trivia en route. On top of all this, they refunded everyone for the day. I also heard a manger on the phone trying to arrange for rides to get awaiting passengers at the Stockyards back to Grapevine. I am sure they lost money and this was not their favorite day on the tracks. It did not go as planned for us either, but I give them this rating for being honest and communicative and having integrity. Now...if they could just give lessons to the airlines!