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“Beautiful, a lake for fishing, in- door pool that is perfect for Dallas winters and an out door pool to enjoy summer.” 5 of 5 bubbles
Review of Hilton DFW Lakes Executive Conference Center

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Hilton DFW Lakes Executive Conference Center
Ranked #2 of 18 Hotels in Grapevine
Certificate of Excellence
OK City
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Beautiful, a lake for fishing, in- door pool that is perfect for Dallas winters and an out door pool to enjoy summer.”
5 of 5 bubbles Reviewed December 22, 2009

This was business mixed with our 25th anniversary during the stay. The staff was more than kind and made sure our room had a beautiful bottle of Champaign waiting when we came back from the Red Socks game that night. Yes after 25 years we celebrated by going to a Ball game. Great seat thanks to the concierge ! The next night followed with another game and the third a fantastic dinner suggested by the again educated concierge. The property has it all for anyone and every event. For business to pleasure grand size rooms from classes and training or wedding and show type events this property can handle about all you can put together Dallas size and style. They have a great indoor and out door pools and a beautiful lake for some good lazy day fishing , perfect to test the new toys purchased at the next door Bass Pro Shops Lighted Tennis courts are in great shape and they have nice people to keep the kids busy while you work. With the Grapevine mall across the street if your husband is there for work as mine was then you can spend some quality time shopping at Grapevine Mills Mall and be dressed and ready when he is in your new cloths and perhaps pick up a new suite for him at the Hagar outlet. The food is nice on site and the are plenty of place to eat all around the hotel and with-in easy driving distance of property. Rooms are nice size and property has a nice feel for an evening walk. Very nice experience and the staff is just as customer friendly as you could ever hope to find. My favorite room at this property is the queen size beds with the bath instead of the shower only option.

  • Stayed July 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SilverOKCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
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English first
Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 15, 2009

I plan many conferences throughout the US in various locations and hotels. Never have I experienced such terrible customer service from any hotel as with the Hilton DFW Lakes. Even though our group spent over $60,000 at this hotel, we were treated as an annoyance. The convention services Manager as well as almost the entire staff was either invisible or rude. Even after the conference when we had questions about the invoice, nobody returned our many calls or answered emails. In addition the feel and quality of the property certainly does not justify 4 stars.

  • Stayed November 2009, traveled on business
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MeetingPlanner09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
59 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 27, 2009

The Hilton of Grapevine TX is a large older hotel that has been updated to today’s standards. The staff was very helpful and the room service food was very tasty. I will stay at this hotel again when staying in the area.

  • Stayed July 2009, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SunSandH20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 19, 2009

My family and I have stayed at this hotel several times while attending IRL races at TMS and stayed most recently for the Bombardier Learjet 550. Once again, the service and hotel were impeccable. The breakfast buffet is always wonderful and the servers go above and beyond. The hotel is beautiful with rooms to match. Best place to stay for speedway events and the hotel has complimentary transportation to and from the track. We have seen several teams staying at the hotel .

  • Stayed June 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LoveRacing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
3 reviews
5 of 5 bubbles Reviewed June 18, 2009

My 2 young children and I stayed here for a couple of nights just for fun and it was a great experience! I was so surprised and impressed by the consistency of the high standard of customer service at this hotel. Every single person I came into contact with at the hotel had a genuine smile on their face, spoke in a pleasant tone and not only helped with anything we needed, but I felt they went the extra mile to ensure our needs were met. It's amazing how the 1st impression begins with the first person you see - in this case, it was 2 guys who held the door open for us as we walked in - very friendly and happy. The next person was the man at the front desk - absolutely a pleasure and very kind to my children too. The room was very nice - very comfortable beds, great bedding, very pleasant temperature - loved the TV and super long desk (?) table. The reclining leather chair was soooooo comfortable! The room was spacious enough to meet our needs - bathroom was a bit tight but definitely no complaints - just a tiny bit difficult to bathe my kids but not a big deal. We ordered room service our first night and once again, I was so impressed with the level of customer service - the person who took my order was great - very courteous and patient - she gave an estimated time of 35 minutes but said they'd try to get it sooner - sure enough, in about 20 minutes, another very pleasant and customer service oriented staff member knocked on our door and had every single thing we could possibly need (it is SOO annoying when something is missing, especially condiments). They even had a very pretty bright orange gerber daisy in a small vase on the tray for us. Within 5 minutes, we had a call from the person who took our order just to make sure everything was ok. We used the indoor pool the first night we were there - it was fabulous! The water was a great temperature (warm) and it was very clean...it wasn't overly hot or humid in the indoor area either (not sure how they manage that with an indoor pool). The furniture is really nice - the hot tub was clean (and very hot!). We used the outdoor pool the next day - beautiful view as you swim or sit in the sun (there's even a small place in the pool area to get something to drink and eat). We didn't use the tennis courts but saw lots of people using them throughout our stay - they looked really nice. There was ample self parking very near the hotel, well lit safe parking lot. It seemed like they thought of absolutely everything to make our stay enjoyable and comfortable and feel like a real get-away which was exactly what we were looking for. The best part to me though was feeling as though everyone I came into contact there cared about making sure our stay there was a fabulous experience. There is obviously a great deal of attention and focus spent on customer service and it certainly sets them apart from other hotels I've stayed at. Thank you Hilton DFW Lakes!!!

*Also wanted to mention the location is perfect! Very close to tons of restaurants, a movie theater/mall, the airport, and Grapevine, TX which has a quaint downtown with shops & restaurants.

  • Stayed June 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank linlacor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed May 24, 2009

We got stranded at DFW and booked this hotel at the last minute. $199 for a Saturday night seemed high, but we were too tired to argue. The room was quiet and comfortable. The staff was very pleasant and helpful, except for a grim-faced lady in the breakfast restaurant. I think she may be incapable of smiling. They have a free airport shuttle.

Only compaints: There are no towel bars in the bathroom making it an interesting decision where to leave your wet towel. The shower has only one fixed glass panel so to turn on the water you must enter the shower and suffer the blasts of water at whatever temperature comes out until you get it adjusted.

There was only one bar/restaurant open for dinner and it has a very limited menu. Unless you have a car, you are pretty much stuck eating at the hotel because nothing else is nearby. There are more restaurants at the hotel, but none of them was open.

  • Stayed May 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marybs6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orlando, fl
2 reviews
5 of 5 bubbles Reviewed April 27, 2009

This hotel was the best stay I've had in an American hotel. Spotless room, superior housekeeping staff, and outstanding food. It is obvious that excellent service and client comfort are the #1 priority at this hotel. I stayed a week for a seminar, and didn't have a single complaint. They take care of you! If you don't have a big appetite, though, be forewarned that their portions are huge. I didn't finish everything, but didn't mind because the quality was so good. Great location, just down the street from a big mall, next door to a ranch with horseback riding, loads of restaurants. A clean, pretty area. I will definitely be staying at Hilton Hotels from now on.

  • Stayed April 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flpsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton DFW Lakes Executive Conference Center

Property: Hilton DFW Lakes Executive Conference Center
Address: 1800 Highway 26 East, Grapevine, TX 76051-9641
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Grapevine
#1 Romantic Hotel in Grapevine
#9 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton DFW Lakes Executive Conference Center 4*
Number of rooms: 393
Official Description (provided by the hotel):
Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From fishing and tennis to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Grapevine hotel makes it easy with its ideal setting. ... more   less 
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Also Known As:
Hilton Dfw Lakes Executive Hotel Grapevine
Hilton Hotel Grapevine
Hilton Grapevine
Grapevine Hilton

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