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All reviews tennis courts the executive lounge bonnie and clyde austin ranch outdoor pool business hotel very nice hotel the hotel staff grapevine mills mall guest rooms great amenities close to the airport room service free shuttle business trip bed was very comfortable breakfast buffet
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Reviewed March 4, 2012

First of all, this hotel is in Grapevine, Texas not Arkansas as is listed above. The people are what makes this property so wonderful. I stayed on the executive floor and had access to the lounge which serves a buffet breakfast and evening appetizers, etc. The woman who works breakfast is FANTASTIC!!! We got to know each other a bit over the several days I stayed there and she actually went out of her way to obtain locals publications about apts., employment, etc. for me as I am thinking about relocating to this area. It is a rare person who would take the time and trouble to help someone as she did. Also, the gentlemen at the concierge desk were kind and helpful...along with front desk personnel, two female servers who work the day shift in the sports bar, etc. The room was small but comfortable, the grounds surrounding the hotel are lovely as it is the main lobby.
I enjoyed this place so much that I am returning to stay there in several weeks in order to continue my quest to relocate to this area.

Date of stay: February 2012
  • Trip type: Traveled solo
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Thank Doxieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2012

I would not recommend this hotel to anyone. Upon check in being Hilton Diamond Level we know what bennies we receive. At this property we were not told of any and there was no recognition of our profile which states "high floor and away from elevator" Not only were we put in a low floor(Room 303) we were right next to the Ballroom. We had confirmed a king bed(which we ALWAYS receive) and were given two full beds. Quite odd to say the least given the person who was checking in right next to us was recognized via profile/reservation and we just assumed be that the gentleman who checked us in would do the same. Boy were we wrong. It was as if we had never stayed at a Hilton before. Some properties get it and some don't. Some welcome us back EVERYTIME we stay and others thank us for our "LOYAL" business. And some well, don't do anything, this is one of them. We have a choice of places to stay and chose this due to our Diamond status. We will not be returning to this Hilton and we have business in the area in the near future. We will be staying at the DFW Hyatt next time.

Date of stay: February 2012
  • Trip type: Traveled on business
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2  Thank lanzmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this reviewResponded February 28, 2012

Dear lanzmo,

Thank you for taking the time to make us aware of your recent check in experience. We value your loyalty to Hilton Hotels, and we regret that your Diamond status was not immediately recognized. We take our guests’ feedback seriously and appreciate the opportunity to evaluate our operations and make any necessary adjustments to our service. If you have a moment to contact us directly, we would be happy to discuss your concerns and ensure that your Diamond profile is properly linked to all future reservations.

Kindest regards,
Steve Haley, CHA
General Manager
817-410-6792

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2012

The hotel staff does an excellent job of accomodating a large group for a conference. The rooms are clean and spacious. The staff sees to your every need including an airport shuttle driver that can advise you of good places to eat around the hotel.

Room tip: Don't get a room close to the elevators.
Date of stay: February 2012
  • Trip type: Traveled on business
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Thank Texans615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this reviewResponded February 28, 2012

Dear Texans615,

Our Conference Center team works hard to ensure that groups both large and small are genuinely cared for. We are so glad our efforts made your stay so pleasant. We appreciate you taking the time to post your comments, and we look forward to your next visit.

Kindest regards,
Steve Haley, CHA
General Manager

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Reviewed February 14, 2012

This weekend we went to "Dallas" for a little shopping. I also drove a stock car at Texas Motor Speedway, and had to be there early, so we decided to stay closer to Grapevine/Southlake. We got this hotel through Priceline and were very pleased. The hotel is large, had nice facilities (pool, workout, grounds). It was clean, and we found the staff to be extremely helpful. The "continental breakfast" which included an omelette station was outstanding compared to most hotels. There were little issues like an oddly constructed shower in the bathroom, but nothing that put us off. This is a conference center, AND is next to a giant outlet mall/Outdoor World/Great Wolf Lodge, so I was worried about the noise level. I was pleasantly suprised to find the rooms quiet, even with childen on the hall. If I ever need to stay in this area again I will certainly consider staying here.

Date of stay: February 2012
  • Trip type: Traveled with family
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Thank baylorwhite1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this reviewResponded February 16, 2012

Dear baylorwhite1,

With plans for shopping in Dallas and stock car driving in Fort Worth, we know that you had many hotel options to consider. Thank you for choosing the Hilton DFW Lakes and letting others know about our great staff, facilities, food, and location. We are extremely proud of our team and all that we have to offer and hope we’ll have the opportunity to welcome you again soon!

Kind regards,
Steve Haley, CHA
General Manager

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Reviewed February 11, 2012

Our son had his wedding reception at this Hilton. There were 25 family members staying at the hotel for the weekend. Everyone remarked about the excellent service we received from the staff, waiters, front desk, etc. The hotel was exceptionally clean including the indoor pool and the public restrooms. Even though we were minutes from the airport, we did not hear any airplane noise in our rooms. The reception room, food, and the wedding coordinator services were outstanding.

Date of stay: October 2011
  • Trip type: Traveled with family
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1  Thank FrequentTravelker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton DFW Lake... G, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this reviewResponded February 14, 2012

Dear FrequentTravelker:

Wish you could have seen our proud grins as we read your post about the hotel being “exceptionally clean.” Thank you for affirming how hard our housekeepers work to keep our entire facility clean and welcoming at every level. We truly appreciate the opportunity you gave us to host such a special event for your family. We can’t wait to share your comments with our whole staff! Hope to see you again soon.

Kind regards,
Steve Haley, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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