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“Golden Girls Era?” 3 of 5 stars
Review of Hilton DFW Lakes Executive Conference Center

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Hilton DFW Lakes Executive Conference Center
Ranked #1 of 18 Hotels in Grapevine
Certificate of Excellence
San Francisco, California
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Golden Girls Era?”
3 of 5 stars Reviewed July 20, 2011

Check-in / Check-Out
Front desk service displayed true southern hospitality.

Restaurant
I checked in around 10pm and the only restaurant open was the "sports bar" which served really poor quality food.

Room
When I walked into the room, I thought I was on the set for "Golden Girls". It smelled musty, humid and old. The only thing new in the room was the flat screen TV. On the up side, the essentials were of Hilton quality, clean sheets, bath products and clean towels.

Final thought
Would spend the money at the DFW Hyatt Regency instead which is right at the airport and much more modern. Renovation is badly needed!

  • Stayed May 2011, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SFOtravelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, July 26, 2011
Dear SFOtravelguy,

Thank you for taking the time to post your comments. We appreciate feedback from our guests, and we thank you for your positive reinforcement of our front desk hospitality and housekeeping cleanliness! We take great pride in extending southern hospitality to our guests, and we continue to look for ways to enhance our facilities.

We are proud of our current Hilton service and loyalty scores which rank us #21 in Voice of the Customer surveys out of 296 Hilton Hotels in the Americas!

Kind regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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827 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
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English first
Chicago
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 16, 2011

This is a very nice hotel. The location is excellent and the rooms are spacious. The breakfast buffet is very nice and Bonnie and Clyde's is great for a beer and a burger. I hope I can come back and enjoy that executive room. Tommy was a great host. Grapevine Mills Mall is a football field away. The lobby is very impressive. You won't find a better place.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bertaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, July 22, 2011
Dear bertaron,
We are delighted to hear that you were able to interact with our great staff and enjoy so many of our amenities while you were here at the Hilton DFW Lakes. Thank you for sharing your impressions! Be sure to let us know when you will be back in the area; we look forward to serving you again.
Warm Regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2011

The staff at the Hilton exceeded my expectations. The room was spacious, clean, and very comfortable. I loved the recliner and the contemporary feel. The breakfast buffet at the Vineyard left nothing to be desired and we also enjoyed a night cap at Bonnie and Clyde's, which was very fun. I recommend this hotel and will definitely go back!

  • Stayed June 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sandiiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, June 24, 2011
Sandiiam, thank you for taking the time to post a review of your stay at the Hilton DFW Lakes. We will share your enthusiastic comments with our team members and look forward to welcoming you back in the future!

Warm regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 13, 2011

Great setup with everything you need including indoor and outdoor pools, tennis , volleyball, jogging trails, etc. Nice comfy rooms. Only bad thing is only things close are a shopping mall and the airport.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rockedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, June 24, 2011
Rockedge, thank you for your positive comments about our property. We are so glad you enjoyed your time in our backyard - 40 lush, lakeside acres! We look forward to our next opportunity of having you with us!

Warm regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level Contributor
531 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed May 25, 2011

Best buffet breakfast ever!!! Very clean has 2 restaurants and many restaurants close by.Next door to Grapevine mills mall and 5 minutes from a quaint town of Grapevine. Five minutes from the airport but very quiet.Has a Concierge floor with comp drinks and snacks

  • Stayed May 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bridgetpianos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 2, 2011

I'm not a huge fan of the hotel in general, but have had few experiences worse than the airport shuttle. I arrived late on a Sunday night after a canceled flight and had to be back to the airport early in the morning. The shuttle driver, sporting quite the Napoleon complex, ordered me back inside to find out my gate information as knowing my airline was not good enough. He then insisted my laptop bag go in the back with the rest of the luggage. This is a work laptop with confidential material that I would be terminated if I lost. No matter. The ride was terrifying, he almost got in 2 wrecks then picked the information lane at the toll, costing us more time. Finally at the airport I had to convince him I had 2 bags since he was so preoccupied with my laptop bag.

As for the hotel, shoddy internet service and no freebies (breakfast, water, etc) despite Hilton diamond status. A poor experience all the way around.

  • Stayed May 2011
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank jeffthomason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MStillwell, Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, May 7, 2011
Thank you Mr. Jeff Thomason for taking a moment to share your recent experience with our hotel and the services provided.

While our team prides itself on providing exceptional customer experiences, we sincerely apologize for falling short during your time with us.

Not only is guest satisfaction important to us, but guest safety is ultimate and the experience you shared in unacceptable and will be addressed immediately.

I would like to talk with you more regarding your stay. Please contact me at your earliest convenience at 817.410.6956 to discuss.

Thank you again!

Sincerely

Kevin Buck, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, England
Level Contributor
232 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed March 29, 2011

Stayed 3 nights attending a convention.

Friendly hotel with staff all keen to assist with any issue.

Rooms were rather dark with a very small window but I did manage a good night's sleep each night. I stayed on the 8th floor in what was described as an executive room. No bath available, only a shower.

The breakfasts were not too exciting. Rather standard fare for the hot and cold buffet although there was a chef available to rustle up an omlette. I do wish hotels in the US could provide some decent bread and a variety of foods for the cold counter. Compared to the Hilton at Copenhagen Airport, the food was a disapointment.

Despite any comments made abaove, I would stay at the hotel if I was in the area again.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Antarctic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton DFW Lakes Executive Conference Center

Property: Hilton DFW Lakes Executive Conference Center
Address: 1800 Highway 26 East, Grapevine, TX 76051-9641
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Grapevine
#1 Business Hotel in Grapevine
#9 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton DFW Lakes Executive Conference Center 4*
Number of rooms: 393
Official Description (provided by the hotel):
Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From fishing and tennis to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Grapevine hotel makes it easy with its ideal setting. ... more   less 
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Also Known As:
Hilton Dfw Lakes Executive Hotel Grapevine
Hilton Hotel Grapevine
Hilton Grapevine
Grapevine Hilton

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