I was in town for school and stayed here because of the price and LQ's promise of free WiFi. The room was clearly old and had been a smoking room at some point because it smelled bad; however, it was clean and I was willing to overlook these small details.
It soon became clear that the WiFi was not working in my room. I called the front desk and they connected me with tech support, who was unable to fix the issue after 30 minutes of trying. I needed WiFi for school, so I needed to fix this problem. I called LaQuinta and asked to move to a new hotel that was actually closer to my school. It was more expensive, but I was willing to pay the difference.
The problem came when the LQ "customer service" representative (Tiffany - supervisor at springfield location) told me that I was still going to be charged for the room at this hotel (I had been there about an hour), even though I was moving because of their broken WiFi. What?!?!?! The front desk was unwilling to work with me, and the representatives on the phone were unwilling to work with me. No matter how many times they explained it to me, essentially I was going to pay for two hotel rooms at two different locations even though it was LaQuinta's fault. I hadn't asked for a discount, free night, or any special treatment - all I asked for was to move my reservation that would be able to deliver what LaQuinta promises on their website.
This will be my last time to stay at a LaQuinta, all because I had the crazy notion that I should only have to pay for 1 room at a hotel with working WiFi. Poor form LQ.
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- Also Known As:
- La Quinta Inn Dallas Grand Prairie Hotel Grand Prairie
- La Quinta Grand Prairie
- Grand Prairie La Quinta