Started off with them cancelling our reservation without notifying us. Oh and how could that happen? Freaking girl who put in our reservation in over the phone, put an entirely different and random name, no phone number, but our credit card. So we have to make another reservation only two days before we're supposed to arrive. This next girl is still incompetent, doesn't explain what room we're getting, the breakdown of expense, or if we'd like an emailed confirmation. I have to ask her all the right questions and end up having to call back 3 times for an email confirmation! The guy I had to keep calling back didn't know how to spell "heart".
Room was cleanly and spacious. However, the last night we are there, A/C is screeching, fridge is making weird obnoxious noises, and someone is calling our room phone 3 times starting at 3am! We pick up and no answer all times! Seriously?!? Mind you, we have to wake up at 5am, so there goes any chances of sleep.
Will NOT ever stay at this La Quinta or any La Quinta for that matter. First time at one and will be the last.
I am so very sorry for the inconvenience you incurred before and during your stay. Please know that we are now under new managment. We are in the process of implementing new policies, new and better training and working to create a pleasant stay for each guest. Thank you for your patience and giving us another chance to accomodate you when you are in Granbury again. L. Notgrass, GM
Stayed here as a weekend getaway from the rat race, and it was everything I hoped for! Speedy check-in, immaculate room, great hot breakfast. Wonderful hotel experience! Will definitely stay here again!
Thank you so much! We enjoy making each guest's stay memorable. Look forward to having you again. L. Notgrass- GM
We really enjoyed our recent visit. The bed was very comfortable, the room was clean, the pool was clean and relaxing, and the breakfast was good. The staff were very helpful and cordial. Would stay again! Thanks!
Thank you so much! We are glad you chose us to accomodate you while celebrating your anniversary. L. Notgrass