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“Good but not great”

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Hilton Garden Inn Granbury
Ranked #1 of 13 Hotels in Granbury
Certificate of Excellence
Dallas, United States
1 review
“Good but not great”
Reviewed June 6, 2013

This trip was for business. I was satisfied with most aspects of the hotel. However, I feel the breakfast or the buffet portion rather should have been complimentary. The rooms are nice and clean, but the A/C wasn't working properly. I had it set at 70F but I would wake up sweating and would feel sticky in the afternoon

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, June 21, 2013
Dear Michael R,

I do apologize for your experience at our property. The Hilton family has many brands that cater to all. Hampton Inns for example have the complimentary breakfast. Hilton Garden Inns have a fresh, made to order breakfast that we feel is of greater value. We are currently reviewing the cost of our breakfast. We are also having our Chief Engineer look into all of our air-conditioning units. Thank you for your response, we look forward to seeing you again in the near future.

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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597 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Westgate, United States
1 review
Reviewed June 6, 2013

Stayed here two nights and was very pleased with the hotel. Very friendly/helpful staff and great rooms! Would def. stay again! Breakfast was pretty good, they had a lot to choose from. Walking distance to the beach was a plus as well.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, June 21, 2013
Dear Lindy,

Thank you for your comments. I will be sure to pass them along to our team here.

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson, United States
1 review
Reviewed June 5, 2013

This Hotel staff was friendly, for the most part, the rooms are great the food was delish and it was quite. They have a swimming pool, banquet rooms and workout room. The location is good. You could walk to the waters edge and to town if you wanted. I would recommend it to anyone!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Louis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, June 21, 2013
Dear Louis T,

Outstanding!! We are pleased that you had a pleasant time here with us at the Hilton Garden Inn in Granbury. I will be sure to pass along your encouraging comments to our team here. Thank you for your stay, we look forward to seeing you again in the near future!

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Rose, Texas
Level 6 Contributor
110 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed June 2, 2013

I have stayed at many hotels and Hilton Garden Inns across the country. This one is as good as the others. Our stay was not as expeced this time. The live music was extremly loud and our neighbors were very loud all night. If it were a different night maybe they would not be there and the music might be more reasonable. Overall the hotel was great this stay was just not relaxing at all.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, June 21, 2013
Dear Keith S,

I apologize for the loud music. On special occasions we will try to do something extra for our guests. Perhaps an acoustic group for next time. Please see me upon your return to our HGI as I would like for you to be our guest at breakfast.

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rowlett, United States
1 review
Reviewed May 23, 2013

My husband and I went for a couples getaway and was very disappointed to find out that breakfast was not included in our hotel stay. Our friends also staying said they had added the breakfast for $4 per person online. So upon our check-in we also requested to add breakfast for $4 and was denied. Horrible response from the desk clerk.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, June 20, 2013
Dear Kimberly M,

I apologize for your experience here with us. You are 100% correct, that was a poor response from our front desk. Please let me know of your return to the HGI Granbury as I would like to have you as our guest for breakfast.

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Texas, United States
1 review
Reviewed May 15, 2013

What a nice quiet little town! Great place to spend the weekend whether it's for business or pleasure. The locaton of the hotel to the historic downtown district is excellent. The restaurants are outstanding with one exception. I cannot recommend the Mi Famila restaurant that many of the locals recommended to me. The service was slow, the staff was indifferent and the food was, well, salty and nothing special. But that was the only undesirable thing about my visit to Granbury. Very nice town.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, June 20, 2013
Thank you for your comments on our hotel. Please see me next time for restaurant suggestions. :o)

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 5 Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 14, 2013

This hotel is in a perfect location. You are right next door to the little beach area and a very short stroll down to the Granbury town square which is filled with lovely shops, restaurants (I recommend Babe's) and historic houses. The breakfast is good and the bar is nice in the evening. We did happen to get a very poor bartender the evening we stayed so we only had one glass of wine then left to find better service but this could have been just a fluke. The beds however were not what we expected. They must be the 1980's version of a Sleep Number bed and they were awful. The adjusting valve hidden under the sheets did not seem to work in either of our rooms or on any of the beds. In my opinion they would be better off to toss these beds and just go with normal ones.
Despite these minor things I would still stay here again and recommend this hotel to other friends and family.

Room Tip: Rooms above the bar area can be a bit loud as people smoke outside their voices sound like they are...
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kcwifle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, May 18, 2013
Dear kcwifle,

You have spoken and we are listening! We are in the process of changing out our beds now. I do hope to see you again in the near future to show you why we are an industry leader in hospitality!

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Granbury

Property: Hilton Garden Inn Granbury
Address: 635 Pearl Street, Granbury, TX 76048
Phone Number:
Location: United States > Texas > Granbury
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Granbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Granbury 3*
Number of rooms: 106
Official Description (provided by the hotel):
The Hilton Garden Inn Granbury hotel overlooks the lake and is located within walking distance from downtown Granbury and a swimming beach. The Great American Grill® serves up a hot cooked-to-order breakfast each morning and hearty American dishes for dinner and evening room service. Enjoy complimentary high-speed internet. The hotel is adjacent to the convention center that has 8,000 square feet of meeting space. Utilize the complimentary 24-hour business center and WiFi. All rooms have refrigerators, microwaves, and adjustable beds. Rejuvenate in the indoor pool and whirlpool, or work out in the fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Granbury Hotel Granbury

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