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“Relaxing Surprise”
Review of The Cliffs Resort

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The Cliffs Resort
Ranked #1 of 1 Hotels in Graford
Reviewed August 9, 2011

We found mixed reviews on this resort AFTER we had booked our stay. We were skeptical about the place after reading some horrible reviews. We are happy to report that we had a fabulous time staying here. We stayed from Wed night through Fri morning. We booked a King room with mini-fridge upgrade overlooking the lake. The lake was BEAUTIFUL even though the marina told us that it was 7 feet under normal for this time of year. The room was large and clean. Two negatives was that the mattress cover kept coming off so the bed was lumpy at times and the air conditioner is super loud. Other than that, the room was very comfortable, the fridge worked well, great water pressure in the shower (didn't get a chance to use the tub), and the internet had a very strong signal and was fast! The desk clerks at the front desk and marina were not overly friendly. They weren't rude, but they didn't really give off a very welcoming feeling either. They were accomodating though. We were able to extend our check out time by 2 hours. Also, the marina is offering a 25% discount off boat rentals M-Th. Boats are a bit older and the price w/o the 25% discount is a bit steep compared to Lake Travis. The Chapparal Grille was decent (don't get their Grouper). The petit steaks we had on our second night were "melt-in-your-mouth" scrumptious! We thought the prices at the grille were overal quite reasonable for a resort. We also enjoyed using the fitness center (lots of equipment to choose from), the pool (great waterfall), and seeing the deer come out each night. This place would be perfect for us if we were allowed to bring pets! If you're looking for a relaxing time with a gorgeous view of the lake and sunsets, we highly recommend this resort.

  • Stayed: August 2011, traveled as a couple
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1  Thank G T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 - 87 of 117 reviews

Reviewed August 8, 2011

My family of 5 along with another family of 4 booked a weekend here to have a lake weekend with my buddy's new boat. This seemed like the perfect weekend getaway. First of all, if you are going to this LAKE resort and you are doing so to go BOATING you will be greeted by inconvenience after inconvenience. The resort allows no boat or trailer parking at the facility at any time (the signs says so). When you launch your boat at the closest ramp, you also cannot park your trailer there. You must drive 3 miles back past the resort and park in a dirt, unsecured parking lot. When you are finished playing for the day you have to drop someone at the ramp so they can make the round trip to pick up the trailer. The "first com, first serve" dock is always full, mostly with jet skis.

  • Stayed: August 2011, traveled with friends
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7  Thank ffwade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2011

My husband and I spent a day, night, and another day at the Cliffs Resort. It was our first time there. We stayed at the Inn in one of their nicer rooms looking lakeside, did the Romance package which included dinner for two at their restaurant and breakfast next morning. They gave us juice because we are not champagne drinkers. We also played golf and got 20% off our round included with the romance package.

Our stay was fantastic. They checked us in quickly and gave us a large, warm, chocolate chip cookie. We found ourselves in a room which did not have the flat screen television they had promised, but they quickly moved us next door to a nicer room with no extra charge, which had the flat screen. The lake view was gorgeous, sitting out on the balcony. The bed was comfortable, with a refrigerator in the room and nice shower, tub, and an electric fireplace which we didn't really need in May.

We swam in their large nice clean pool and had it to ourselves.

Dinner that night was fabulous. Their chef has been there two years as head chef. He came out and spent about 10 minutes talking with us. He is very passionate about what he does and takes great pride in it. Our steaks melted in your mouth and the whole meal was great. The waiter had been there 5 years and knew the ropes and he was terrific. Everyone was friendly.

That evening driving around the resort, we saw deer everywhere, including a mother and tiny newborn spotted baby. We went for an early drive next morning and saw tons more deer including mom and baby again. We later saw them on the golf course as we were playing.

Breakfast was just as good as dinner. Their 'buttermilk pancake' looked and tasted like a lovely thin crepe from Europe and was fantastic along with the rest of the meal.

Golf was also terrific. Tough course but a lot of fun.

Apparently, they are not very busy, probably because people don't realize they are open for business after all the Possum Kingdom fires. The resort was unaffected by the fires and they have been out for quite a long time now.

I was a bit concerned after reading some of the reviews, but our experience was top rate all the way around and we would recommend it to anyone. It was not cheap, but very enjoyable. We could have done the golf stay and play, but we figured by the time we paid for the dinner and breakfast meals, it would be cheaper to do the romance package which it actually was and got the 20% golf discount.

  • Stayed: May 2011, traveled as a couple
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2  Thank splacejb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2011

To classify this place as a resort is such a misrepresentation. It is a decent hotel at best. I have stayed at the four seasons resort las colinas and it is service to the max. This place is a real disappointment when it comes to service. We were so unhappy with the villa that we switched to the hotel and it, at least, has a wonderful view of the lake. If your going to spend the money go somewhere else. It's just not worth it. Definitely do not fall for the villa!

  • Stayed: May 2011, traveled as a couple
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5  Thank Getgone78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2011

Room: Spacious! The bathroom had two sinks, a closet, a separte toilet area, a separate bath, and a large shower. I loved the bathroom amenities. The shower was great. I'm not sure about the bath because we did not get in it. The bed was sooo comfortable. A nice closet was provided. We had a mini fridge, which we kept some beer, champagne, and water in there. The fireplace was a nice touch and perfect for the evening which turned out to be colder than we thought! Again, the bed, pillows, and blanket were amazing! We slept great. Yes, on the bottom floor the outdoor seating area is nice but the view is blocked b/c of the bushes. However when you stand up it is such a GORGEOUS view. For the middle of nowhere TX it was breathtaking! Plus we liked the privacy on our patio which I'm sure is why the Cliffs provided the bushes there.
We had dinner at the restaurant onsite and loved the food. I had a 4 oz filet - I love when a restaurant offers a 4 oz filet b/c I do not feel a woman needs to eat anything larger. My husband had a ribeye. He ate every bit of it. The food and service were wonderful.
The pool, golf, playground area, spa/fitness center, and beach/lake is just a short distance away. It was too cold to swim but we did enjoy laying out by the pool and then hanging at the beach for a bit.

They were re-modeling the inn so we had to walk through construction. On Sunday morning they started working at 9 a.m. on the room across from ours. If you were a person that liked to sleep in I can see how that would be very annoying. They do not have room service. They had vending machines for drinks but they did not offer food/snacks. It was a bit disappointing to not have room service. It would have been nice to have breakfast in bed Sunday morning to add to the romance.

Overall we loved this place. I do not recommend it for families. It is not a typical resort. It is nice for couples that want some alone time or for a group of men to go golfing.

  • Stayed: April 2011, traveled as a couple
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1  Thank Hope4lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2011

My husband and I visited this resort with another couple. The idea was for the fellas to play golf and the gals to enjoy some relaxing spa time. While the guys had a great golfing experience (great pro shop staff, great course, etc), all other aspects of this trip were horrible.

First, the staff is incredibly unfriendly. I had spoken previously with managers on two occasions to get complimentary upgrades to king size rooms. When we arrived the manager Sandra was rude, unprofessional, and very unaccommodating. She refused to give us the upgrades and instead charged us for them. Even other guests commented to us on her unattractive attitude. Others, such as Rebecca at the front desk, the cleaning personnel, and the restaurant personnel, were definitely more pleasant to deal with.

Second, the spa did not offer some of the treatments listed on their site. Additionally, the one hour massage I reserved turned out to be a 40 minute massage and I was charged the same amount after bringing this to the attention of the check-out personnel. I was told a manager would call me to discuss reimbursement of some of the costs/tips, but no one ever contacted me.

Note that this spa is not the relaxing, cozy type you'd expect at the prices listed on their site. It's bright, no soothing music, and at best you'll get a hershey kiss and a cup of water in a dixie cup. Further, for the women out there who are modest, note that men will also be lounging around in the same changing and waiting rooms as women.

Third, the so-called upgraded room we got was a joke. The toilet had rings all around the outside of it. Also, the hot water did not work in the shower. After trying to reach an operator for a while, we finally had to call security to talk to a human. After a while, an attendant finally got in touch with us. We were given a key of another room to go shower in, which was very inconvenient. Oh, and the tvs are tiny, there are limited channels, and the remotes for our room and our friends' room did not even work. Good luck with trying to hunt someone down for new batteries. When I brought the water issue up during check-out, Sandra acted like the issue had already been resolved (which it had not - I was in the room all morning and had to shower in another room and no one came to fix it), she did not even apologize or offer to comp us back any of our upgrade fee.

Fourth, the food was just okay. For people who aren't from this area, you should know that its in the middle of nowhere so there aren't many options for dining. You have to drive 20-30 minutes away, at minimum, on windy back roads, if you want to try something other than the one restaurant on-site.

Finally, the rooms are arranged in three separate buildings. Don't be duped into the "Elite Tower" - its just like the other buildings and is like two or three stories high. Though the rooms may be a bit bigger, you're relegated to the same views ("Resort View" - which is looking out to an ugly parking lot...or "Lake View" which is very pretty but can be seen from the other two buildings). Oh and when we requested Lake View rooms, Sandra said none were available. Meanwhile other resort staff (including the cleaning personnel who would know) told us that Lake View rooms were in fact available on the night of our stay.

All in all, while the golf experience may be great, don't come to this resort if you're looking for anything else. I'd understand that to be the case if the costs were lower. It seriously looks like a motel 6 and the service isn't even as good as a motel 6.

  • Stayed: March 2011, traveled as a couple
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6  Thank sloynab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2010

We went for a weekend get away during the off season. Basically there were a few teenagers running the place. Okay maybe one or two were early 20's. The restaurant was what everyone said. Luby's cafeteria quality at BEST. With 3 star prices. I had pasta marinara for $11. (spaghetti with tomato sauce- not kidding). Thankfully we brought our own wine and desserts. If you want a "lakeview" room, get one on the second floor. If you are on the first floor the shrubs block the view!! We won't be going back, but he and I could have fun anywhere.

  • Stayed: November 2010, traveled as a couple
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Thank goodmorning111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cliffs Resort

Address: 160 Cliffs Dr, Graford, TX 76449
Location: United States > Texas > Graford
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Graford
Price Range: $417 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cliffs Resort 3*
Number of rooms: 115
Official Description (provided by the hotel):
Rated 4 1/2 stars by Golf Digest, The Cliffs Resort is a master-planned development perched 200 feet above Possum Kingdom Lake. Located only 2 hours from Dallas, The Cliffs Resort offers Deluxe Accommodations, Dining, a Championship Golf Course, Spa & Fitness Center, Private Marina and Ship Store, Conference Center, Swimming Pool, Tennis Courts and much more. We invite you to enjoy our relaxing resort amenities offered exclusively for our Guests and Property Owners. ... more   less 
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Also Known As:
The Cliffs Hotel Graford
Cliffs Hotel Graford

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