Unaccomodating personnel -bordering rude. Property manager not on site and unavailable to address concerns. Previously requested late check out due to Shiner Half Marathon finish time - requested months in advance of the race- was not honored. If the property wants to accommodate runners for future Shiner runs - they should state upfront that all late check out requests will not be honored- rather than allow the booking - and when no other local accommodations are available that do honor late check out requests - tell the booked party they are [--]. For goodness sake we are only asking 1 hour here. 8:30 AM race start - 3 hour run - 30 minute drive from Shiner to Gonzales - already noon at that point. Why not a 1 PM checkout that was on the original booking request! Future Shiner Runners.... Don't stay here!
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