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“Good Value”

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Quality Inn & Suites
Ranked #7 of 8 Hotels in Glen Rose
GreenLeadersGold level
Reviewed September 2, 2013

The front desk staff were friendly and helpful. Expedia price online does not include the hotel tax and pet fee. Thank goodness for luggage cart too. Lobby has TV and seating area. Noticed as exiting elevator a smell in the hallway on second floor. Smelled like mixture of smoke and possibly new carpet. Luckily the room did not smell this way. Room was nice size and space for pack 'n play. AC worked well. Styrofoam and plastic cups in room for coffee but could not use them in microwave to heat water for other beverages (ie. hot chocolate and tea). The beds and pillows were comfy. Nice size closet. The towels were a bit thin & only had 3 bath size in room for 4 adults & a toddler. Just used the multitude of hand towels and wash cloths:) Shower pressure not all that great but got the job done. Noise level low on second floor. Breakfast area large and very clean and consisted of basic cold cereal, instant oatmeal, cute large size Texas shaped waffles, fruit, juice, milk, coffee and boiled eggs. Nice indoor pool and hot tub. Ample parking although spaces are small for pickup trucks:)
Pricing very good compared to other area places. Would definitely stay here again if in area.

  • Stayed: September 2013, traveled with family
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2  Thank LAH28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, Owner at Quality Inn & Suites, responded to this reviewResponded October 8, 2013

It was great to hear from you!

Our policy and objective is to provide an exceptional guest experience at a very affordable rate. We are glad this is what you felt, and hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (92)
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56 - 62 of 92 reviews

Reviewed August 8, 2013

everything was great.....no problems....except.....when i went to make coffee, the carafe was full, i opened it, saw MOLD on the old coffee.....i told them at the desk when i checked out, they coulda a least bought me a cuppa coffee! (That is why I gave it a "poor" for cleanliness) Also we were kicked out of the pool right at 10, we had to use our key to get in and there was no lifeguard so why did it even close?

  • Stayed: July 2013, traveled with family
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1  Thank mydonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

So surprising for such a low-priced chain, this location is a wonderful choice. Great sized rooms, really comfy bed, very clean in rooms and public spaces, great complementary breakfast (perfect waffles) and friendly, accommodating staff. I'd stay here again in a heartbeat and highly recommend.

  • Stayed: August 2013
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2  Thank cindyp21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

Our family stayed here in June 2012. We were located on the 1st floor and didn't have a musty/mildew odor in our room. The in-laws also stayed here and didn't have any issues with their room.

We chose this hotel over the Holiday Inn that is located up the hill because of the price. The price difference for our three night stay would have been nearly $150.00 more. The lobby and room were very nice and clean. We were pleasantly surprised with the quality of the room. We stayed in a room with two queen beds. It was spacious and suited our family of four nicely.

The continental breakfast was adequate. My only complaint is that I prefer to make my own waffles.

I only had one issue and that was with check-in. I made an online reservation nearly a month out from our stay and included my Value Club Member number with the reservation. Upon trying to check in the number wasn't on the reservation. I was finally able to get the number after 15 minutes. If a reservation is made through the central booking system they information should carry over.

This was our 2nd stay at this hotel. The pool and hot tub make for a nice way to unwind for the evening.

There was no issues with the Wi-Fi.

  • Stayed: June 2013, traveled with family
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Thank HooksFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

We booked this hotel through the hotel website Friday July 26th at 5:00pm. We arrived at 9:25 pm and the reservations had still not been received. There was another lady in front of us who booked through price line and hers had not been received either. The lady at the front desk said until she received the FAX she could not do anything. Then she looked at our reservation confirmation and said she could book us in but it would take a little bit. It took about 30 minutes and she booked us in before the lady that went through priceline...thank goodness this time we did not use price line. The room was not cleaned the next day. Towels were still on the floor and the coffee was not refilled. The front desk said they do not clean the room on a two night stay but that they signed off in the book saying the staff refilled supplies. The hotel does have a mildew smell or something. I am not a picky hotel person and have never taken the time to write a review on a hotel but I wish I would have picked another hotel. Good luck if you choose to stay here.

  • Stayed: July 2013, traveled as a couple
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Thank stevendeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, Manager at Quality Inn & Suites, responded to this reviewResponded July 28, 2013

Dear valued guest,

I would like to express to you that we strive to provide an exceptional guest experience, and I sincerely believe that your experience was not representative of our hotel.

I apologize for the difficulties you faced with the reservation coming through to the hotel. When a guest makes a reservation online (through the hotel website or Priceline, Expedia etc), the reservation gets pushed to the hotel automatically within seconds by a third party processor. Unfortunately, during your stay due to an error with the processor we noticed a great lag in this process. We have been assured that the errors were corrected, and we have noticed reservations coming through with the same expedience we are used to.

We are not taking your dissatisfaction lightly. In fact, your comments have been shared with the staff and I am taking measures to stress that such an occurrence cannot be repeated.

Thank you for your feedback. With constructive feedback from our guests we are able to continuously improve our processes and address issues right away as they are noticed.

Sincerely,
Jason

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Reviewed July 25, 2013

Ive read a few reviews about a musty, mildew odor in this hotel. I dont know if were all getting the same room, but our room was smelly. we just bought some air freshener. its coming from the ac. my wife wouldnt let me complain to mgt bexause everything else about the room was great. If you have upstirs guests, it can be loud. I dont know if they were bowling uo there or what, but the sounds were horrible. Hotel price is its saving grace. since we were out all day looking at dino footprints or exploring the small town or the countryside or fort worth Nd surrounding areas, we only used the room for sleeping and cleaning. I may or may not use this chain again, but for the price, three days in this hotel cost what two days at another would.

Thank DisneyHillFamily
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 8, 2013

We stayed at this hotel due to it being the lowest price (best price is as a value club member) in Glen Rose with perhaps the exception of a 1 star motel we were not sure about. We stayed in a king suite and although the room was not as big as you'd expect at a higher end hotel, it was just right for our family of 4. We had a small child and a 1 year old child- the suite provided a sleeper sofa for our child to sleep on. However, there was not room for the couch to be pulled out AND use the pack n play, but our child slept just fine on it as a sofa. Our king bed was comfortable and on the firm side, just how we like it. We did not have any trouble with the tv, microwave, fridge, a/c, bathroom, etc. The continental breakfast was better than we anticipated and have experienced at other low budget hotels in the past. There were 4 types of cereal, instant oatmeal, fresh fruit, boiled eggs, toast and bagels, and waffles which a staff member makes for you upon request. We loved not having to make our own waffles! They were good and even Texas shaped. There was milk, orange juice, and coffee to drink. The lobby was very nice and clean, the rooms were clean and cool, and the indoor pool and hot tub were clean and very enjoyable. Close to attractions too, and several places to eat nearby. We did have a room on the first floor and did hear a little noise from above us, but nothing terrible that interfered with sleep or anything. We did not hear anything from the rooms next to us.

  • Stayed: July 2013, traveled with family
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Thank moorean6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 1614 NE Big Bend Trl, Glen Rose, TX 76043-5035 (Formerly Americas Best Value Inn )
Phone Number:
Location: United States > Texas > Glen Rose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Glen Rose
Price Range: $79 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
Accommodations: Immaculately Clean and Comfortable Rooms Include: FLAT SCREEN TV's, movie channels with HBO. Premium Ventilation System - circulates 65 cubic feet per minute of fresh air, providing a healthy and fresh environment, Individually controlled AC/Heat units, Ultra comfortable beds and pillows, Blackout Curtains, Microwave and Fridge, Coffee Maker, Hair Dryer. Hotel Highlights: First Hotel Chain to Use Eco Friendly Bathroom Amenities, Free Deluxe Continental Breakfast with Fresh Made Texas Shaped Waffles, Fresh Brewed Folgers Coffee, Lipton Tea, Eggs, Several Cereals, Oatmeal, Bananas, Apples, Tangerines, Toast, English Muffins, Bagels, Juice. Free Blazing Fast WIFI-Free Heated Indoor Swimming Pool. Indoor Hot Tub-Lobby and Front Desk open 24 hours, refreshments and snacks served all day. ... more   less 
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