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Quality Inn & Suites
Ranked #7 of 8 Hotels in Glen Rose
GreenLeadersGold level
Irving tx
1 review
“choose another hotel”
2 of 5 bubbles Reviewed July 27, 2013

We booked this hotel through the hotel website Friday July 26th at 5:00pm. We arrived at 9:25 pm and the reservations had still not been received. There was another lady in front of us who booked through price line and hers had not been received either. The lady at the front desk said until she received the FAX she could not do anything. Then she looked at our reservation confirmation and said she could book us in but it would take a little bit. It took about 30 minutes and she booked us in before the lady that went through priceline...thank goodness this time we did not use price line. The room was not cleaned the next day. Towels were still on the floor and the coffee was not refilled. The front desk said they do not clean the room on a two night stay but that they signed off in the book saying the staff refilled supplies. The hotel does have a mildew smell or something. I am not a picky hotel person and have never taken the time to write a review on a hotel but I wish I would have picked another hotel. Good luck if you choose to stay here.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevendeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, Manager at Quality Inn & Suites, responded to this review, July 28, 2013
Dear valued guest,

I would like to express to you that we strive to provide an exceptional guest experience, and I sincerely believe that your experience was not representative of our hotel.

I apologize for the difficulties you faced with the reservation coming through to the hotel. When a guest makes a reservation online (through the hotel website or Priceline, Expedia etc), the reservation gets pushed to the hotel automatically within seconds by a third party processor. Unfortunately, during your stay due to an error with the processor we noticed a great lag in this process. We have been assured that the errors were corrected, and we have noticed reservations coming through with the same expedience we are used to.

We are not taking your dissatisfaction lightly. In fact, your comments have been shared with the staff and I am taking measures to stress that such an occurrence cannot be repeated.

Thank you for your feedback. With constructive feedback from our guests we are able to continuously improve our processes and address issues right away as they are noticed.

Sincerely,
Jason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 reviews from our community

Traveler rating
    37
    27
    12
    6
    8
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47
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Petal
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

Ive read a few reviews about a musty, mildew odor in this hotel. I dont know if were all getting the same room, but our room was smelly. we just bought some air freshener. its coming from the ac. my wife wouldnt let me complain to mgt bexause everything else about the room was great. If you have upstirs guests, it can be loud. I dont know if they were bowling uo there or what, but the sounds were horrible. Hotel price is its saving grace. since we were out all day looking at dino footprints or exploring the small town or the countryside or fort worth Nd surrounding areas, we only used the room for sleeping and cleaning. I may or may not use this chain again, but for the price, three days in this hotel cost what two days at another would.

Helpful?
Thank DisneyHillFamily
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Lufkin, TX
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

We stayed at this hotel due to it being the lowest price (best price is as a value club member) in Glen Rose with perhaps the exception of a 1 star motel we were not sure about. We stayed in a king suite and although the room was not as big as you'd expect at a higher end hotel, it was just right for our family of 4. We had a small child and a 1 year old child- the suite provided a sleeper sofa for our child to sleep on. However, there was not room for the couch to be pulled out AND use the pack n play, but our child slept just fine on it as a sofa. Our king bed was comfortable and on the firm side, just how we like it. We did not have any trouble with the tv, microwave, fridge, a/c, bathroom, etc. The continental breakfast was better than we anticipated and have experienced at other low budget hotels in the past. There were 4 types of cereal, instant oatmeal, fresh fruit, boiled eggs, toast and bagels, and waffles which a staff member makes for you upon request. We loved not having to make our own waffles! They were good and even Texas shaped. There was milk, orange juice, and coffee to drink. The lobby was very nice and clean, the rooms were clean and cool, and the indoor pool and hot tub were clean and very enjoyable. Close to attractions too, and several places to eat nearby. We did have a room on the first floor and did hear a little noise from above us, but nothing terrible that interfered with sleep or anything. We did not hear anything from the rooms next to us.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank moorean6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 6, 2013

We were attending a family reunion at Tres Rios recently, we were unable to get a cabin, so we booked a handicapped room. Rates for our room was reasonable, held our breath, thinking room would be small, hot, no amenities...WRONG, spacious and very cold AC...much appreciated. With temp at 105...luv it..The manager Terry, I think so likeable, made our stay so much better...made the BEST waffles, even brought it to our table..great way to start your day, a little humor and kindness..this is our place to come back for other visits...
No restaurant, just continental breakfast room.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wannago2HumbleTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
445 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 397 helpful votes
2 of 5 bubbles Reviewed April 18, 2013

I am surprised at the high ranking this hotel has received in the past. It is a clean, well-maintained budget hotel. But my experience included smelly halls [air fresheners stuck in all the hall outlets, but didn't help], smelly room [I had to open the window to try and air it out], a Very Firm bed, like "quilt on the floor", and hard foam pillows. The nice lady on the front desk was vague about why the Wi-Fi and TV appeared not to be working. I later found out that the TV only worked on "upper" channels and that a cable solved the internet problem. I was even told by a staff member that breakfast "wasn't much"? All together I spent an uncomfortable night. There are other much nicer places to stay in town at about the same price. Check around.

Room Tip: Top-floor rooms are quieter.
See more room tips
  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texasrepublichistory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 11, 2013

We stayed here one night to break up a car trip, and found it very comfortable. We had a dog with us and felt safe walking her in the well-lit parking lot area. There is a Sonic Drive-in adjacent to the property, and we also felt safe walking over to it for a late-night treat! The room was large, clean, and nicely decorated. If we were to visit the area for one night or an extended visit, we would definitely stay here again. The only problem was that we stayed downstairs in a non-smoking room and could smell cigarette smoke. We contacted the front desk to let them know and to tell them it was not us smoking, and they attempted to clear the smell right away. Management definitely tries to stay on top of any problem, and it shows in a well-maintained property. This is only the second Americas Best Value Inn we've stayed at, and this one was definitely nicer, and it's nicer than many of the other chain hotels/motels we've stayed at that cost much more. We had a pleasant stay, a tasty complimentary breakfast, and friendly staff to make us feel welcomed.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank KrisT55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman, TX
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We were attending a college tour of Tarleton this weekend, and all of the rooms in Stephenville were taken, so we booked a room here. I was a little worried because the price was so low. However, I was very pleasantly surprised by this place! We had a double-queen room on the first floor. The room was very clean and quiet. We didn't use the pool, but we looked in on it, and it seemed very clean and well maintained.

The staff was very friendly and gave us dining recommendations for that evening. We were greeted the next morning by a very friendly member of the staff who made waffles for us. Other than the waffles, the free breakfast was pretty much what you would expect. Get the waffles - they are delicious.

The only complaint about this place was that the beds were super firm. Other than that, it was a very nice place.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JDHSherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 1614 NE Big Bend Trl, Glen Rose, TX 76043-5035 (Formerly Americas Best Value Inn )
Phone Number:
Location: United States > Texas > Glen Rose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Glen Rose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
Accommodations: Immaculately Clean and Comfortable Rooms Include: FLAT SCREEN TV's, movie channels with HBO. Premium Ventilation System - circulates 65 cubic feet per minute of fresh air, providing a healthy and fresh environment, Individually controlled AC/Heat units, Ultra comfortable beds and pillows, Blackout Curtains, Microwave and Fridge, Coffee Maker, Hair Dryer. Hotel Highlights: First Hotel Chain to Use Eco Friendly Bathroom Amenities, Free Deluxe Continental Breakfast with Fresh Made Texas Shaped Waffles, Fresh Brewed Folgers Coffee, Lipton Tea, Eggs, Several Cereals, Oatmeal, Bananas, Apples, Tangerines, Toast, English Muffins, Bagels, Juice. Free Blazing Fast WIFI-Free Heated Indoor Swimming Pool. Indoor Hot Tub-Lobby and Front Desk open 24 hours, refreshments and snacks served all day. ... more   less 
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