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“Disappointed” 3 of 5 bubbles
Review of BEST WESTERN Dinosaur Valley Inn & Suites

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BEST WESTERN Dinosaur Valley Inn & Suites
Ranked #3 of 8 Hotels in Glen Rose
Certificate of Excellence
2 reviews
“Disappointed”
3 of 5 bubbles Reviewed March 17, 2014

I was very disappointed in my stay. My ice box in my room did not work nor did the ice makes on the 3rd and 2nds floor or the threadmill in the workout facility. The bathtub was extremely slippery and there need to be a better traction at the bottom of the tub.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 778kerryw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
    120
    58
    25
    20
    7
See reviews for
133
35
4
18
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Level Contributor
47 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

Our family stayed in a double-queen suite with a sofa bed. The room was spacious, very clean, and all was in working order. The beds were comfortable. The overall facility is well-maintained, very clean, and had a very nice appearance. The free complimentary breakfast was fine and adequate - no complaints. Free hot coffee/tea/hot cocoa is served all day and they also have free popcorn (nice treat!).

The fitness room had some equipment issues with a non-working treadmill and non-working stationary bike. However, the weight machine and dumbbells were available and working.

Overall, I would recommend to friends and family, just need to work on that fitness room.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Toomanydaysontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 16, 2014

This spring break was our fourth stay at this hotel and it was a great stay as always. The staff was wonderful from the front desk to housekeeping to the breakfast attendants. Our room was a suite with two queen beds and it was very spacious at a great price. The pool was heated so my kids enjoyed it all afternoon and of course their signature fresh popcorn every evening! This is an award winning hotel and we experienced that in every aspect of our stay. The manager lady knows us by now and mentioned that they were a little short staffed during spring break but we did not feel that at all in their service. Keep up the good work and we will be back this summer!

Room Tip: Their staff is very well informed about the dining options in Glen Rose. Their suggestions always wo...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TexTravelBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Rose Tx, United States
1 review
2 of 5 bubbles Reviewed March 15, 2014

poor in every thing VERY DISAPPOINTED, unclean room ,not at all up to B.W. STANDARDS EMPLOYEE RUDE breakfast had cream gravy with nothing to put it on except wheat toast or raisen cinn toast YUK this was a very sad experience

  • Stayed March 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Marylin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 15, 2014 via mobile

This hotel is pretty nice for the area. The room we got was a suite and it was big enough for our family of four.

Pros: There's a fridge and microwave which is nice. Complimentary popcorn and tea/coffee/hot chocolate 24 hours. Laundry facility which came in handy for us. Location close to Fossil Rim and Dinosaur park.

Cons: The bathtub was DISGUSTING. There was a nonslip mat in the tub and when I lifted it up there was just grossness underneath. Refused to bathe my children in it. Also, we booked online and got the AAA rate, but when we checked in they tried to tell us that rate wasn't available. My husband had to argue with them for about 5 minutes before they would give us the rate THAT WE HAD ALREADY BOOKED. Not cool.

If we return to the Glen Rose area again I'd probably stay at the La Quinta but if they were booked (which was the case on this trip) I guess I would grudgingly stay here again, but I'd check the bathtub as soon as we got to the room! ;)

Stayed March 2014, traveled with family
Helpful?
Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
2 reviews
4 of 5 bubbles Reviewed March 14, 2014

Best Western in Glen Rose is a very nice & pleasant place to stay; a guest does need to check to make sure that the knobs are funtional on the a/c & heating system. The clerk was very helpful to provide a list of eating places that even gave days opened & with times/addresses/phone #s.God bless y'all*

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gause, TX
Level Contributor
234 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed March 12, 2014

My wife and I stayed here during Spring Break with 3 of our young grand children. We reserved a room with two doubles plus a sofa bed and confirmed 5 people. When we arrived, it was ready for us, but the sofa bed had not been made up and there were no linens in the room. They only put towels for 3 people and glasses etc for three. When we called the front desk the clerk was not overly helpful. It took her 45 minutes for her to call us back and tell us we had to pick up the linens and make the bed ourselves. To make matters worse, she only gave us one sheet, so I went back down and she said they did not use two sheets on the beds! I don't know what she was thinking, but I made her get me another sheet. She did it, but plainly did not like it.

The room was comfortable, but very noisy. It is on a highway, of course, and you could hear every vehicle that went by. Not very well designed or built. Also, we could hear every step of the people on the floor above us. Not a very quiet night.

The internet service was very good and much appreciated. The morning free breakfast was very minimal and not very enticing, but was ok. I have seen many other hotels in the same price range who do a much better job of breakfast.

Parking was plentiful and right in front of the building.

Overall, the hotel appears to be poorly managed which is a shame because it is a fairly nice facility and you would think the staff would be more motivated. At check out, the desk clerk asked how our stay was and, when told about it, she volunteered to knock $50 off our bill. That was very nice and a good thing to do. She was the positive part of the whole experience and the credit was appreciated. That is the only reason I even gave two stars for this hotel. It most certainly is not as good as an average hotel in this price range.

There are other places to stay there, and I recommend you look into some of them before choosing this one.

Room Tip: Ask for a room on the back side of the hotel. It might be a little quieter.
See more room tips
  • Stayed March 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DinoValley, General Manager at BEST WESTERN Dinosaur Valley Inn & Suites, responded to this review, March 14, 2014
Dear Dan F,

We thank you for your business and appreciate your feedback on your stay with us. We use your feedback to continuously improve our service for our future guests. While your experience does not reflect our standard, SOFA BED is not made before guest's arrival as it is primarily a sofa in the seating area so the guests can use it for sitting and then convert it in to a bed when its time to sleep. Our front office manager spoke to your wife and apologized about the extra sheets issue and refunded $50 on your room charge. Your wife said "that was more than we expected." We offer more in the breakfast than Best Western requires us to offer for our hotel. We hope to have you with us during your next visit to Glen Rose area.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Dinosaur Valley Inn & Suites

Property: BEST WESTERN Dinosaur Valley Inn & Suites
Address: 1311 NE Big Bend Trail, Glen Rose, TX 76043
Phone Number:
Location: United States > Texas > Glen Rose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Glen Rose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Dinosaur Valley Inn & Suites 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
Dinosaur Valley Inn and Suites, as seen in Southern Living Magazine, is an award winning country chic hotel. The 53-room hotel has been the recipient of 5 "Best of the Best" awards by Best Western International, 6 Chairman's Award for Excellence and 7 Director's Awards, along with a 3-Diamond rating from AAA. We are located adjacent to the Expo Center and offer a plethora of luxurious accommodations. ... more   less 
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Also Known As:
Best Western Glen Rose
Dinosaur Valley Hotel

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