We booked four nights for my family over spring break. I was cut off the first two times I called. Finally, the person answering the phone was able to use their hold button without hanging up, even if it took three tries. I made my reservation and promptly received an email confirmation with the wrong dates. I had to reply to the email and call a fourth time to get the dates corrected. On this call, there was some confusion about my minor children, so after I got off the phone I sent another email to confirm that there was no additional charge to have minor children in the room. RCL replied affirming my understanding.
When I arrived, the rate had changed from $3,200 to $4,950 for four nights to include my children. The woman at the front desk said she had done this for my convenience the night before when she noticed my children on the reservation. I pulled up the email chain to show her, but show would not look at it. She kept saying this was for my convenience, and that it included the resort amenities.
Stay away, as these people are dishonest and will not stand by their word. You find yourself 100 miles from the nearest large town, and these sharks know what they are doing.
- Official Description (provided by the hotel):
- A luxury suitelodge sits on 11,000 acres of scenic countryside.No matter what your individual style, Rough Creek Lodge and Resort is a “have-it-all” place for our “want-it-all” guests.Rough Creek Lodge , Resort and Dallas Conference Center is nestled on 11,000 acres in the foothills of the picturesque Texas Hill Country. Located 90 minutes southwest of Dallas Fort Worth, Texas, our exquisite grounds boast 51 stylish guestrooms and suites, 4 exclusive cabins, and 3 opulent guest houses. Our lodge is finely decorated with sophisticated fabric, furniture and artwork to create a feel of rustic elegance for our guests.If you are coming to take advantage of our Conference Center, you won’t be disappointed. The Executive Conference Center integrates state-of-the-art technology in a comfortable setting fostering industrious and flourishing meetings. Rough Creek’s world class Conference Center is host to the latest in audio visual equipment, ergonomically designed chairs, and continuous refreshments and service making our four meeting facilities the best Dallas Fort Worth has to offer.We pride ourselves in offering the best Texas family vacations created amidst the splendor of legendary Texas Hill Country. Take advantage of our scenic horseback rides, Kawasaki Mule rides or our family recreation pool for our adventurous guests, or if it’s relaxation you’re looking for you might like to spend an afternoon next to our spa swimming pool overlooking Mallard Lake. From fire pits and s’mores to fine dining and outdoor sports, Rough Creek Lodge and Resort provides a magnificent escape for your family getaway.Here at Rough Creek Lodge, we appreciate the joys of Texas hunting, and Rough Creek Lodge and Resort can accommodate your hunting and fishing desires. Rough Creek’s Fishing and Hunting has everything to offer; this is full service hunting at its paramount. ... more less
- Also Known As:
- Rough Creek Hotel Glen Rose
- Rough Creek Resort
- Rough Creek Lodge Glen Rose